header Image
DELHI
Implementation Percentage
33.99%

YES
121
NO
235
N/A
16
Reform Details
Reform NoReform AreaStatusDocument AttachedURLRemarksgood PracticeView
3

Introduce a provision for issuing Factory License and all subsequent renewals with validity of 10 years or more

Approved View URL The Govt. of NCT of Delhi Vide Gazette notificationNo.F.27(07)/CIF/Lab/2016/266 dated 18.05.2017, issued under Delhi Factories (Amendment ) Rules 2017, formulated under The Factories Act, 1948 provides grant and renewal of Factory license with a validity period of 01 year or 5 year or 10 years (Rule 5 for grant of factory license and rule 7 for renewal of factory license) Details
4

Eliminate the requirement of inspection prior to registration under the Shops and Establishment Act and ensure that the registration is granted within one day from the date of application

Approved View File View URL There is no requirement of inspection prior to registration under the Shops and Establishment Act The system generates registration certificate online on real time basis i.e the same day which can be downloaded by the applicant. Copy of notification/GIO issued in 2009 could not be traced. Copy of public notice no DIP/1404/09-10 is enclosed. In addition, online application and registration given same day is also enclosed Details
5

Publish information about the procedure and comprehensive list of documents on the Department`s web site

Approved View URL For registration and grant of licence under the Factories Act, 1948, procedure and comprehensive list of all documents are available on the website http://labour.delhi.gov.in. After opening the link, search for specific service on Grant of Factory Licence under the Factory Act, 1948 (page no 50-51) of list of services of Labour Department, GNCTD. For renewal of licence refer page 52-53 of the document uploaded. The link is operational now. Details
6

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Clear timelines of 60 days have been provided at Serial no 233 and 234 in notification no F.6(100/IT/2014/7319-7353 dated 13.08.2014 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011 for registration and renewal of Factory license respectively. Details
10

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File Page no. 48-49 on the uploaded pdf file available under labour department website.link is available on Labour Department website Details
11

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View URL Approval of Building Plan under The Factories Act, 1948 is integrated with the online single window portal of MCD. Timelines of 15 days for approval of plan under the Factory Act have been prescribed in the Unified Building Bye Laws for Delhi 2016- Para 2.3.3(b) of Unified Building Bye Law for Delhi 2016 as amended by notification dated 05.04.2017. There is provision of deemed sanction. The screenshots are attached Details
14

Allow third parties to easily verify the approval certificates in the public domain

Approved View File Approval of building plan under the Factories Act, 1948 is integrated with CAF and e-payment gateway being operated by the MCD The list of plans released by MCD is available in public domain, in which the approval certificate can be easily verified at the link. https://goo.gl/tRKe1z. The third parties may verify the authenticity of plan sanction from the link given. Further the screenshots is also attached Details
16

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Clear timelines have been provided of 60 days at Serial no 244 and 245 of the notification no F.6(100)/IT/2014/7319-7353 dated 13.08.2014 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. Details
25

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL Page no 17 and 20 of uploaded document as available on labour department website. The procedure followed within the department (step by step movement) for the approval process is attached in the pdf file Details
30

Publish information about the procedure and a comprehensive list of documents that on the Department`s web site

Approved View File View URL For License and renewal of license for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970, procedure and comprehensive list of documents are available on the website.After opening the link, search for specific service on grant of license under the contract labour Act (Page 42 and 43) and Renewal of license under the contract labour Act (Page 46 and 47) list of services of Labour Department, GNCTD. Procedure attached. Details
32

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Implemented under e-District portal (edistrict.delhigovt.nic.in) by NIC. Notification and revised screenshot of the system covering all steps including online payment are attached . Details
33

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File Implemented under e-District portal (edistrict.delhigovt.nic.in) by NIC. Revised screenshot showing step by step process to download the final approved certificate is attached to prove the functionality of system as PDF Details
35

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL Procedure and comprehensive list of documents for Shop Registration are available on the website. After opening the link, search for specific service on Registration under the Shops and Establishment Act (Page 39). The registration is valid for 21 years and is generated by users online. Online registration on real time basis was introduced in 2009 and as such no application is being received for renewal. Procedure attached. Details
36

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Clear timelines have been provided of 01 day at Sl. no 49 of the notification no F.6(100/IT/2011/1304-1313 dated 21.02.2012 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. However, the shop owners can generate the registration certificate on real time basis. Details
37

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File The registration under Shops and Establishment Act is generated by users with a validity period of 21 years. Online registration on real time basis was introduced in 2009. No document is required to be submitted and no fee is charged. Revised screen shot highlighting all the functionality are attached Details
38

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File The user can take print the system generated certificate from the portal. Screenshots highlighting each step by step process to take print of registration certificate is attached. Details
39

Allow third parties to easily verify the approval certificates in the public domain

Approved View URL List of all issued registrations are available in website http://labour.delhigovt.nic.in/ser/fse05_search.asp Third parties can easily verified the certificate. Details
40

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL For Registration of principal employers establishment under provision of The Contracts Labour (Regulation and Abolition) Act, 1970, procedure and comprehensive list of all documents are available on the website http://labour.delhi.gov.in. After opening the link, search for specific service on Grant of Registration Certificate under the Contract Labour Act (Page 40 and 41) of list of services of Labour Department, GNCTD. Procedure covering all applicable steps given in the uploaded file Details
42

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Implemented under e-District portal of Govt of Delhi https://edistrict.delhigovt.nic.in Notification and Screen shot attached as PDF file CLA_FORM Details
43

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File Implemented under e-District portal of Govt of Delhi https://edistrict.delhigovt.nic.in Revised screen shot in user point of view included step by step procedure to download final approved certificate is attached Details
47

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Implemented under e-District portal i.e district.delhigovt.nic.in by NIC. Notification and revised screenshot showing online payment is attached Details
48

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File Implemented under e-District portal i.e district.delhigovt.nic.in by NIC. Revised Screenshot including step by step procedure to download the final approved certificate is attached Details
55

Establish a specialized division/bench under the High Court to hear commercial disputes

Approved View URL As per Commercial Courts, Commercial Division and Commercial Appellate Division of high Courts Act 2015 there are four Benches consisting of a Single Judge each on the Commercial Division and four Division Benches on the Commercial Appellate Division functioning in High Court. uRL is given Details
63

Design and implement a system that allows e-filing for commercial disputes in Commercial courts

Approved View URL E-filing has already been implemented in Delhi High Court through two e-filing centres and is available in following jurisdictions i. Company & Tax Jurisdiction w.e.f 25th Oct 2013 ii. Arbitration Jurisdictions w.e.f 2nd Feb 2015. Details
65

Design and implement a system that allows publishing of e-cause lists for commercial disputes in Commercial courts

Approved View URL system that allows publishing of e-cause lists for commercial disputes in Commercial courts is available on the website of Delhi High Court. Link of URl is given Details
68

Digitize land transaction deeds of last 2 years at all sub-registrar offices and make the same available on an online system

Approved View URL Land Transaction deeds of last 2 years at all Sub Registrar offices are available on an online system Details
72

Digitize cadastral maps of all rural areas in the state

Approved View File View URL Online cadastral maps for the rural areas in Delhi are uploaded. Details
74

Ensure that statistics of land disputes is maintained in land record offices and also, ensure to publish list of current disputes in public domain

Approved View File View URL Statistics of land disputes is available in public domain in the given link. It is submitted that aggregate of land disputes at the land record is already available in the given link. Details
78

Publish information about the procedure and a comprehensive list of documents required for property registration on the Department`s web site

Approved View File View URL The list of Documents and procedures required for property registration are available on the given URL which is attached in the uploaded file Details
79

Provide model deed templates for sale, gift, lease, mortgage and rent in downloadable and editable format along with instructions to use them

Approved View File View URL The model deed templates for the above are available online Details
81

The online system should have the facility of auto calculation of the applicable fee and stamp duty as per the valuation of the property

Approved View URL Online system for the facility of auto calculation of the applicable fee and stamp duty as per the valuation of property is available online Details
82

The online system should have the facility of auto generation of appointment (date and time) on making the required payment online at respective SRO offices

Approved View File View URL Online system with auto generation of appointment date at the SR office is being uploaded. Detailed process of transaction with screenshots attached Details
85

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for document registration and mutation of land

Approved View File Clear timelines for registration of documents have been provided for 15 days at Serial no 331 of the notification no F.6(100)/IT/2014/7319-7353 dated 13.08.2014 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. However, registered documents are delivered same day. Details
92

Differentiate compliance inspection requirements based on industry pollution categorization such as Red, Amber(Orange), and Green under all environment/pollution laws

Approved View File View URL Para 3 of s.no 3 of office order dt 26.07.2016 prescribes the inspections on the basis of pollution potential i.e on the basis of assigned to activities. Provision has been made in the software to assign the category I, II (a) &II (b) to the units on the basis of their manufacturing processes. Url of office order dt 26.07.2016 and link of activities assigned with category I, II (a) &II (b) are given in the uploaded file Details
105

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File For Tree cutting permissions, all documents to be uploaded are clearly enumerated on the e-forest portal of the Department URL is treeremoval.delhigovt.nic.in The inspection date and details of inspecting officer are communicated to the applicant by a system generated SMS. Procedure can be seen by clicking on Process For Granting Permissions under DPTA. Checklist is available on the first page of uploaded file Details
107

Mandate online submission of inspection report within 48 hours to the Department

Approved View File Timelines for inspections are monitored using the e-forest system. Provisions have now been made for staff to submit their inspection reports through e-forest portal using a text box mechanism. Screenshot of inspection report submission is attached. Order directing online submission of inspection report within 48 hours is attached. Details
109

Design and implement a system for computerized allocation of inspectors

Approved View File After the application is successfully submitted, it goes to the account of the concerned DCF/Tree Officer. The allocation of inspector happens at this level. At this time, inspectors are allocated by the concerned Tree Officer through the e-forest portal. Screenshot is attached. Details
116

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Equal Remuneration Act, 1976 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 8 of the link. Details
122

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Factories Act, 1948 is well defined and uploaded on the website of the department. Details
128

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Minimum Wages Act, 1948 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 16 of the link. Details
134

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Shops and Establishments Act is well defined and uploaded on the website of the department. Refer page no 1, 3 and 5 of the link. Details
140

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Payment of Bonus Act, 1965 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 4 of the link. Details
146

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Payment of Wages Act, 1936 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 9 of the link. Details
152

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Payment of Gratuity Act, 1972 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 11 of the link. Details
164

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Detailed inspection procedure dated 26.07.2016 and the format to be used for the inspection is placed on the website of DPCC at : http://www.dpcc.delhigovt.nic.in/Inspection_procedure.pdf Details
165

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File system for identifying establishment for inspection designed and implemented, details of which are given in the attached file. screen shots are attached with file uploaded. Details
167

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File Provision in the DPCC web based software exists to download the uploaded inspection reports. Screenshot showing the provision of software is attached as Annexure 1. Details
170

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Detailed procedure dated 26.07.2016 and the format to be used for the inspection is placed on the website of DPCC. URL of the said provision is : http://www.dpcc.delhigovt.nic.in/Inspection_procedure.pdf Details
171

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File system for identifying establishment for inspection designed and implemented, details (Screenshots ) of which are given in the attached file. reply of DPCC attached in uploaded file Details
173

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File Provision in the DPCC web based software exists. Screenshot showing the provision of software is attached as Annexure B(1) Details
207

Ensure information on land banks for industrial use is publicly available online at one place

Approved View URL Information on land banks for industrial use is publicly available on website dsiidc.org. The link of url is http://dsiidc.org/dsidc/29092017propertyregister.pdf Details
217

Enact a comprehensive uniform building code/building by-law applicable to the entire State

Approved View URL A comprehensive uniform building code/building by-law-2016 applicable for whole Delhi have been notified by MoUD/DDA vide notification No 1191 (E) dated 22.03.2016. The Unified building by-law for Delhi 2016 have been further modified vide notification No 1053 (E) dated 05.05.2017. Refer URL http://dda.org.in/tendernotices_docs/march15/UBBL%202016%20Notified230316.pdf http://dda.org.in/tendernotices_docs/april120/UBBL-2016%205th%20April%202017060417.pdf Details
218

Ensure that the uniform building code/building by-law include provisions for risk-based classification of buildings

Approved View URL Chapter 3 of UBBL-2016 deals with the risk based classification of all type of buildings. The UBBL-2016 ia available on MCD website at URL- http://dda.org.in/tendernotices_docs/march15/UBBL%202016%20Notified230316.pdf http://dda.org.in/tendernotices_docs/april120/UBBL-2016%205th%20April%202017060417.pdf Details
220

Define mandatory qualifications for architects and structural engineers in the uniform building by-law applicable in State

Approved View URL The qualification of architects & professionals are well defined in Annexure-I of UBBL-2016 and circular dated 30.01.2017 issued by South MCD on the subject qualification of Professional for sanction of building plans. Details
221

Develop legally valid master plans/zonal plans/land use plans for all urban areas and make it available online in public domain

Approved View File The Master Plan and Zonal Plan have been prepared by the DDA and are available on the website of DDA Details
224

Publish online the detailed information on applicable replanting requirements for plots with varying tree populations

Approved View URL detailed information on applicable replanting requirements for plots with varying tree populations is available on the website of the department under head Order Regarding Compensatory Plantation Details
225

Allow authorized architects to issue the completion certificate at all urban areas and IDCs, instead of requiring a separate completion certificate to be issued

Approved View File View URL As per the Risk Based Assessment given in table 3.1 and 3.2 under clause 3.1.1 and 3.1.2 respectively of UBBL-2016 modified on 05.04.2017, architects are empowered to issue the completion certificate in respect of low risk and very low risk buildings. In Delhi there is only one certificate called Occupancy cum-Completion certificate. The format of that given in UBBL is attached. Details
226

Implement a system to allow approval based on third party certification (during construction and/or completion stage, as applicable) of structural design and architectural drawings by authorized structural engineers and architects respectively across all urban areas and IDCs

Approved View File View URL The risk based inspection for sanction of building plans is not required as per UBBL-2016. For issuance of C-2 certificate, risk based inspection matrix is given in clause 2.5.2 of amended ubbl-2016. Reply of MCD is attached in pdf file For Completion certificate the inspection based on risk assessment is given in table 2.4 of UBBL-2016 (amendment), the link of both is given as URL Details
227

Combine all affidavits & undertakings required to be submitted for obtaining the building plan approval into one affidavit/undertaking

Approved View URL The requirement of affidavit has been dispensed with and the in place of affidavit, e-undertaking / e-affidavit has been introduced / implemented. The circular in this regard is available at S. No. 31 and 37. Circulars are available on the link https://goo.gl/yS6ujk The url is working fine on our system. Alternatively, the link is once again given. Details
229

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation to grant construction permits including all required approvals; pre-construction, during construction and post construction

Approved View File The timelines are clearly mentioned in Chapter-3 of UBBL-2016 under clause 3.1.2.3. Further the deemed sanction has been given in clause 2.3.4, Clause 2.5.4 (c) and 2.7.10 of UBBL-2016 (amended). The links of UBBL-2016 are given in uploaded file. Details
232

Define clear timelines mandated through legislation for sanctioning of building permits in 30 days

Approved View URL Clear timelines are mentioned in the amended UBBL 2016 vide notification dt 05.4.17 Sanction of building plan in 30 days (clause 2.1). Plinth level certificate in 7 days (clause 2.5.4(b)). Completion certificate in 22 days (clause 2.7.7) of UBBL-2016. In case the Building plan/Plinth Certificate/Completion certificate is not sanctioned within time limit, deemed sanction is done by MCD as per (clause 2.3.4(a), as per clause 2.5.4(c), as per clause 2.7.10(a) respectively. Details
235

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File Information about the procedure is available on the department web site e-forest portal i.e treeremoval.delhigovt.nic.in under Process For Granting Permissions under DPTA and comprehensive list of documents is available in the User guide. PDF file is uploaded. Details
238

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File Download facility is available to user from his profile page. complete flow chart for users to download final permission letter from the online system is given in the enclosed Screenshots along with permission letter. Details
239

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Information reg tree cutting permissions for previous years has been uploaded on website of Forest Department as per CIC directions. This will be also made available to third parties through an auto-generated mode shortly. Screenshot attached. Third party can view the permission letter available on the website on which can open under WinRAR file only. Screenshot is also attached Details
243

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File There are no transit rules for any timber in NCT of Delhi because no commercial felling/logging operations are carried out by any entity in Delhi, precluding the possibility of transit of commercial extracted timber. Department of Forests and Wildlife is mandated to protect every tree, as per the Delhi Preservation of Tree Act, 1994. Details
244

Allow third parties to easily verify the approval certificates in the public domain

Approved View File There are no transit rules for any timber in NCT of Delhi because no commercial felling/logging operations are carried out by any entity in Delhi, precluding the possibility of transit of commercial extracted timber. Department of Forests and Wildlife is mandated to protect every tree, as per the Delhi Preservation of Tree Act, 1994. Details
245

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File The information related to procedure required to approve the building plans is available on Delhi Fire Service website under online building plan on Home page. The documents required to be submitted are given in Single |Window Portal being operated by MCD. However, the documents required to be submitted for govt. building are mentioned in Annexure XII (page no 479-492) of under UBBL for Delhi 2016 (As amended by notification No S.O 1053(E) dt 05.04.2017) Details
248

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File DFS convey the approval/fire safety guidelines to local authority referring the plans. The applicant needs to interact on portal through access provided by local authority. The provision of downloading the final signed approval certificate /letter is to be provided by local authority. Screenshots attached Details
250

Notify a list of white category industries, which are exempted from taking clearances from State pollution control board

Approved View URL Industrial activities have been categorized into Red, Orange, Green and White categories and the said classification has come in to the force with effect from 01.05.2017. An office order dated 17.04.2017 is available on DPCC website at URL : https://www.dpcc.delhigovt.nic.in Go to-acts,rules and standards -dpcc categorization and standards Details
253

Issue Consent to Operate with a validity period of 5 years or above

Approved View URL As per office order dated 17.04.2017 (serial no 3), The consent to Operate under the Air & Water Acts to the units falling under Orange & Green categories are issued with validity period of 5 & 10 years respectively and consent to Operate under Red Category shall be issued for 5 years period. Details
255

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL list for required documents and Modified procedure to be followed by the user and the detailed internal departmental procedure has been uploaded at following URL: https://www.dpcc.delhigovt.nic.in/Timeline.html Details
257

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Office order dated 30.09.2016 issued for mandatory submission of online applications. Approval of consents are done online and consent letters are generated online with electronic messages to the applicant by email. Fee for Consent/Authorization/monitoring of effluent/emissions/noise can be made in digital mode. Provision has been made for tracking the status. File containing URL and Screen Shorts uploaded. Details
258

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File A provision has been made for uploading the signed copies of Consent order and for downloading the scanned copies of the Consent by the Applicant Screenshot showing the provision of software is attached as Annexure -4 Details
259

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Provision is made in this regard. For the status of consent, one has to go to.https://www.dpcc.delhigovt.nic.in/dpcc_remote/cmc/newConsentRequestViewPublic.php Anybody can search their unit by name or enquiry counter ID or by address and verify the status of approvals. An annexure containing the screenshots of the process by taking an example is attached Details
260

Publish information about the procedure and a comprehensive list of all documents required on the Department`s web site

Approved View URL list for required documents and Modified procedure to be followed by the user and the detailed internal departmental procedure has been uploaded at following URL: https://www.dpcc.delhigovt.nic.in/Timeline.html Details
262

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Office order dated 30.09.2016 issued for mandatory submission of online applications. Approval of consents are done online and consent letters are generated online with electronic messages to the applicant by email. Fee for Consent/Authorization/monitoring of effluent/emissions/noise can be made in digital mode. Provision has been made for tracking the status. File containing URL and Screen Shorts uploaded. Details
263

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File A provision has been made for uploading the signed copies of Consent order and for downloading the scanned copies of the Consent by the Applicant Screenshot showing the provision of software is attached as Annexure -4 Details
264

Allow third parties to easily verify the approval certificates in the public domain

Approved View URL Provision is made in this regard. For the status of consent, one has to go to.https://www.dpcc.delhigovt.nic.in/dpcc_remote/cmc/newConsentRequestViewPublic.php Details
265

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL list for required documents and Modified procedure to be followed by the user and the detailed internal departmental procedure has been uploaded at following URL: https://www.dpcc.delhigovt.nic.in/Timeline.html Details
267

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Office order dated 30.09.2016 issued for mandatory submission of online applications. Approval of consents are done online and consent letters are generated online with electronic messages to the applicant by email. Fee for Consent/Authorization/monitoring of effluent/emissions/noise can be made in digital mode. Provision has been made for tracking the status. File containing URL and Screen Shorts uploaded. Details
268

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File Decision on authorization along with consent applications are taken in online mode through a web based software. Once the decision is taken and uploaded on software electronic messages is triggered to the applicant by registered email. A provision has been made for uploading the signed copies of Authorization and for downloading the scanned copies of the Authorization by the Applicant. Screenshot showing the provision of software is attached as Annexure -5 Details
269

Allow third parties to easily verify the approval certificates in the public domain

Approved View URL Provision is made in this regard. For the status of Authorisation, one has to go to https://www.dpcc.delhigovt.nic.in/dpcc_remote/hwm/newHazardousRequestViewPublic.php Details
270

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL list for required documents and Modified procedure to be followed by the user and the detailed internal departmental procedure has been uploaded at following URL: https://www.dpcc.delhigovt.nic.in/Timeline.html Details
272

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Office order dated 30.09.2016 issued for mandatory submission of online applications. Approval of consents are done online and consent letters are generated online with electronic messages to the applicant by email. Fee for Consent/Authorization/monitoring of effluent/emissions/noise can be made in digital mode. Provision has been made for tracking the status. File containing URL and Screen Shorts uploaded. Details
273

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File A provision has been made for uploading the signed copies of Consent order and for downloading the scanned copies of the Consent by the Applicant Screenshot showing the provision of software is attached as Annexure -4 Details
274

Allow third parties to easily verify the approval certificates in the public domain

Approved View URL Provision is made in this regard. For the status of consent, one has to go to.https://www.dpcc.delhigovt.nic.in/dpcc_remote/cmc/newConsentRequestViewPublic.php Details
275

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL list for required document & procedure for Consent to Operate under Air (Prevention and Control of Pollution) Act 1981 is available in URL: https://www.dpcc.delhigovt.nic.in/Timeline.html Details
277

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Office order dated 30.09.2016 issued for mandatory submission of online applications. Approval of consents are done online and consent letters are generated online with electronic messages to the applicant by email. Fee for Consent/Authorization/monitoring of effluent/emissions/noise can be made in digital mode. Provision has been made for tracking the status. File containing URL and Screen Shorts uploaded. Details
278

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File A provision has been made for uploading the signed copies of Consent order and for downloading the scanned copies of the Consent by the Applicant Screenshot showing the provision of software is attached as Annexure -4 Details
279

Allow third parties to easily verify the approval certificates in the public domain

Approved View URL Provision is made in this regard. For the status of consent, one has to go to.https://www.dpcc.delhigovt.nic.in/dpcc_remote/cmc/newConsentRequestViewPublic.php Details
280

Ensure that DisComs uses automated tools to monitor outages in all Industrial areas of State

Approved View File TATA- Details of area outages available on website. Link given in the file uploaded BRPL - Majority of Industrial consumers are on HT feeder supply. We have Automated SCADA system to monitor outages. Snapshot of SCADA system is attached as Annexure-I Link to view outage details: http://www.bsesdelhi.com/bsesdelhi/outageReprt.do All the urls/Links are working. Details of the automated SCADA system to monitor outages are provided on uploaded pdf file Details
281

Ensure that DisComs uses automated tools for service restoration in all Industrial areas of State

Approved View File TATA Power - Details of area outages and service restoration available on website. Link given in the file uploaded BRPL- We have Automated SCADA system to monitor & restore outages. Link to view outage details: http://www.bsesdelhi.com/bsesdelhi/outageReprt.do Details
284

Ensure that information on effective tariffs are available online, and that customers are notified of a change in tariff ahead of the billing cycle

Approved View File Information of tariff is available online in websites of DISCOMS URL of Tata Power, BRPL AND BYPL are attached. Details
285

Reduce the number of documents required for obtaining the electricity connection to only two i.e. proof of ownership/occupancy and authorization document (in case of firm/company)

Approved View URL Implemented. As per DERC order no: F17(230)/Engg./DERC/2014-15/4559/282 dt: 12 May 2016 only two documents are required for obtaining new electricity connection as per Serial no 8 of revised of annexure I of Delhi Electricity Supply Code and performance Standards Regulations, 2007 which is available on the Tata Power-ddl website Link Below: http://tatapower-ddl.com/UploadedDocuments/5.%20New%20Conn%20Document%20Process-%203%20documents_12May2016.pdf Details
286

Allow third party inspection of internal installations and ensure that majority of establishments avail this provision

Approved View File Clause 4 of the declaration annexed to the latest DERC order Dt: 24.04.2017 no: F.17(230)/Engg/DERC/2016-17/5662/195 provide that the internal wiring of the premises has been tested by a Licensed electrical contractor and the test certificate is available with the applicant. Copy of the order dated 24.04.2017 has been uploaded. Details
287

Ensure that users are provided a fixed cost estimate based on the load (KVA/KW) required for obtaining electricity connection in all industrial areas of State and ensure these charges (demand note) is generated through the online system

Approved View File View URL Fixed charges for Service Line Cum Development Charges and Security Deposit are applicable. Latest notification issued by DERC Schedule of Charges and the procedure Dt 31.08.2017. SLD Charges in electrified area for load More than 5 kW and upto 150 kW (Rs. 3000 PLUS Rs. 500 per per kVA as the case may be for load beyond 5kW), limited to a maximum of Rs. 25000/- Security Deposit for a Non-Domestic Connection Rs.4500/ per KVA Details
289

Stipulate that charged electrical connections (up to 150 KVA) is provided within Seven days (where no `Right of Way` (RoW) is required) and in Fifteen days where RoW is required from concerned agencies

Approved View File View URL As per new regulation issued by DERC applicable w.e.f 01.09.2017, the Discoms in Delhi are providing connection within 7 days where no ROW is required and 15 days where ROW is required. Procedure wise Breakup/details of 7 days & 15days is provided at chapter III, 11 (4) (i)(d)(Sr. No i, ii,iii, iv & iv) of page 21 & 22. Total time for release of connection where no ROW / ROW is required is given at chapter III, 11 (4) (i)(d)(Sr. No vi) at page no 21 & 22 in the given link. Details
290

Design and develop an online system for granting road cutting permissions in a manner that it allows online application submission, payment, document submission and approvals.

Approved View URL Online system for granting Road Cutting permissions has been developed and put in place. Link for road cutting permission is http://gsdl.org.in/pdms/PDMS_UserManual.pdf User manual is given under this link. The applicant, DISCOMS in this case can see the details on the same portal. Details
293

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Procedure and List of documents are mentioned on website labour.gov.in. link of url is given. The procedure followed within the deptt. (step by step movement) for the approval process is attached as PDF file Details
294

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Clear timelines have been provided of 45 days at Serial no 239 of the notification no F.6(100)/IT/2014/7319-7353 dated 13.08.2014 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. However, DERC, Vide order no F.11(99)/2005/Power/31 dated 04.01.2017 has prescribed a period of 15 days for giving new electricity connection. PDF file attached Details
298

Publish information about the procedure and a comprehensive list of documents required by all relevant agencies for providing water connection in urban and industrial areas of State on the Department`s web site

Approved View File Already available on the website of Delhi Jal Board URL for procedure and URL for the documents required are attached in the file Details
299

Define clear timelines mandated through legislation for obtaining water connection by all concerned agencies

Approved View File Clear timelines have been provided of 35 days at Serial no 52 of the notification no F.6(100/IT/2011/1304-1313 dated 21.02.2012 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. However, same has been reduced to 15-days by department circular/Instructional Order dated 27 Jan 2017. Copy of the Instructional Order, Act and Notification are attached. Details
301

Ensure that users are provided assistance for e-filing at service centers

Approved View URL The Department of Trade & Taxes has provided the facility of Help Desk for resolving the queries/providing assistance to dealers/traders. Further, the Department is also operating a call center with toll free no. 1800110066 and 155055. These nos. are displayed under the Contact Us link (http://dvat.gov.in). For any query, call center facility is available between 8AM to 10 PM daily. Link of url is attached Details
302

Establish a helpline providing basic services and assisting users in preparing and filing returns

Approved View URL The landline number 23352310 is the T&T department telephone exchange Number. To answer the quarries of public, the dedicated toll free number is 1800110066 & 155055. If some quarries is received in department telephone exchange no (23352310) the caller is requested by the telephone exchange to contact the toll free no mentioned above. Details
342

Design and implement a system for online filing of Profession Tax

Approved View File Profession tax is not applicable in Delhi Details
361

Enact a legislation (e.g. Right to Services Act) to mandate time-bound delivery of all services provided by the State Government to Industries/ Businesses

Approved View URL The Delhi (Right of Citizen to time Bound Delivery of Services) Act 2011 is already implemented in Delhi. A total no of 361 services are included for time bound deliver under this act. Details
362

Ensure that the time-bound service delivery legislation defines punitive provisions that deter officials from not complying with the defined timelines for services being provided to Industry/ Business

Approved View File View URL Punitive provision that at deter the officials from not complying with the defined timelines already exist under section 7 to section 10 of the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. Punitive provision is defined at page no 6 ( section 7 ) and page no 7 to 9 (section 10). Notification dt 21.02.2012 and 13.08.2014 covering list of the services under the Act is attached Details
365

Ensure that the time-bound service delivery legislation defines clear procedures for applicants to submit grievances relating to non-compliance with the defined timelines

Approved View URL Clear procedure for applicants to submit grievances relating to non-compliance with the defined timelines is provided under section 10 of The Delhi (Right of Citizen to Time Bound Delivery of Services ) Act, 2011 and the rules framed there under. Link of Url is given Details
370

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View URL Clear Timeline mandate through Delhi ( Right of Citizen to time bound delivery of services) Act, 2011 Period of 35 days has been prescribed for Grant of License to Chemist to the Gazette Notification date 21/02/2012 issued under the above Act. at S.No. 6. There is punitive provision that deter official from not complanes for the define timelines for service as detailed in section 7 & 8 of the Act 2011 Details
378

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View URL Clear Timeline mandate through Delhi ( Right of Citizen to time bound delivery of services) Act, 2011 Period of 35 days has been prescribed for Grant of License to Chemist to the Gazette Notification date 21/02/2012 issued under the above Act. at S.No. 6. Details
386

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File As notification dated 21/02/2012 issued (under Delhi (Right of Citizen to Time Bound Delivery of Services) Act 2011, the timeline for issuance of trade license is 60 days, but the same is being issued instantly (on real time basis) after introduction of new policy Details
390

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL third parties can easily verify the license /certificate by entering the license number. screen shot attached and URL mentioned in the URL box Details
391

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL The required information on the procedure and list of all the required documents are available on the Department link i.e. degs.org.in/wm/ http://degs.org.in/wm/PackersRegs Details
392

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Clear timelines have been provided of 45 days at Serial no 27 to 32 of the notification no F.6(100/IT/2011/1304-1313 dated 21.02.2012 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. The Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011 and Notification no F.6(100/IT/2011/1304-1313 dated 21.02.2012 is uploaded. Details
394

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File There is a provision in the system that allows users to download the final signed approval certificates from the online portal. Screenshots attached. Details
395

Allow third parties to easily verify the approval certificates in the public domain

Approved View File There is a provision in online portal to verify approved certificates by the third parties.(http://degs.org.in/wm/DealerSearch). Sample case and screenshot attached Details
397

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File There is no system of renewal of Registration of Societies under Societies Registration Act 1860. However, timelines for registration of new Societies is 45 days as mentioned at Sr. no. 231 of the notification dated 13-08-2014 issued under the Delhi (Right to Citizen to Time Bound Delivery of Services) Act, 2011. Details
421

Publish tariff rates on the portal of discoms for new connection and all types of users

Approved View File TATA- Tariff available on website & link given in the file uploaded. BRPL- The Tariff Schedule is available at our website. The url is http://www.bsesdelhi.com/docs/pdf/DISCOM_Tariff_Schedule_FY_2015-16..pdf Details
422

Design an online system for e-payment of billson the portal of the discoms

Approved View File The online system for e-payment of bills is available on the portal of the Discoms. Link of URL of Discoms is given Details
423

Develop an online system for e-payment of bills

Approved View File View URL Online system for e-payment of bills is available on the website of Delhi Jal Board -Consumer Portal i.e www.djb.gov.in and URL is uploaded. Screenshot that demonstrate how users can pay water bills online is also attached Details
424

Allow third party to view and verify the records of past payments by entering connection number

Approved View File View URL Third party can view and verify the record of past payment by entering connection number and it is available on the website of Delhi Jal Board-Consumer Portal i.e www.djb.gov.in and URL is uploaded. A simple case highlighting how third party can view and verify the records of past payment by entering connection no is attached in pdf file Details

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