header Image
GOA
Implementation Percentage
48.21%

YES
175
NO
188
N/A
9
Reform Details
Reform NoReform AreaStatusDocument AttachedURLRemarksgood PracticeView
4

Eliminate the requirement of inspection prior to registration under the Shops and Establishment Act and ensure that the registration is granted within one day from the date of application

Approved View File Details
5

Publish information about the procedure and comprehensive list of documents on the Department`s web site

Approved View File View URL The information on the procedure and a comprehensive check list of all documents that are required to be provided for registration and grant of factory license and its renewal is available on the web site of Inspectorate of Factories & Boilers, Government of Goa Details
6

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Right to Time bound Delivery of Public Services Guarantee Act, 2013 indicating timelines for Application for Registration and grant and renewal of license under The Factories Act, 1948 Details
10

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File Details
11

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Right to Time bound Delivery of Public Services Guarantee Act, 2013 indicating timelines for Approval of plan and permission to construct/extend/or take into use any building as a factory under the Factories Act, 1948 Details
15

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL The information is provided on 1)Registration of Boiler - Packaged Boiler 2)Registration of Boiler - Site Erected Boiler 3)Procedure for Steam Test Inspection of Boilers 4)Renewal of registration of boilers / Annual Inspection Details
16

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Right to Time bound Delivery of Public Services Guarantee Act, 2013 indicating timelines for Application for Registration and Renewal of Boilers under The Boilers Act, 1923 Details
20

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL The information is provided on 1)Registration of Boiler Manufacturer 2)Renewal of Registration of Boiler Manufacturer Details
21

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Right to Time bound Delivery of Public Services Guarantee Act, 2013 indicating timelines for Approval for Boiler manufacturer and renewal thereof Details
25

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL The information is provided on 1)Registration of Boiler Erector/Repairer 2)Renewal of Registration of Boiler Erector/Repairer Details
26

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Right to Time bound Delivery of Public Services Guarantee Act, 2013 indicating timelines for Approval for Boiler Erector and renewal thereof Details
30

Publish information about the procedure and a comprehensive list of documents that on the Department`s web site

Approved View File View URL The webpage providing detailed procedure and checklist for license of contractor under Contract Labour Act, 1970 Details
31

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Details
33

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download their license and renewal of license for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970 Details
34

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables Third Party View of certificate for verification pertaining to certificate of License and renewal of license for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970 Details
35

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL The webpage providing detailed procedure and checklist for registration under Goa, Daman & Diu Shops and Establishments Act, 1973 Details
36

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Details
38

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download their Registration and renewal under The Goa, Daman and Diu Shops and Establishment Act 1973 Details
39

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables Third Party View of certificate for verification pertaining to certificate of Registration and renewal under The Goa, Daman and Diu Shops and Establishment Act 1973 Details
40

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL The webpage providing detailed procedure and checklist for registration of principal employer under Contract Labour Act, 1970 Details
41

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Details
43

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download their final signed certificate of Registration of principal employers establishment under provision of The Contracts Labour Regulation and Abolition Act, 1970 Details
44

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables Third Party View of certificate for verification pertaining to certificate of Registration of principal employers establishment under provision of The Contracts Labour Regulation and Abolition Act, 1970 Details
45

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL The webpage providing detailed procedure and checklist for registration under the Building and Other Construction Workers Act, 1996 Details
46

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Right to Time bound Delivery of Public Services Guarantee Act 2013 indicating timelines for Application for Registration under The Buildings and Other Construction Workers Regulation of Employment and Conditions of Service Act 1996 Details
48

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download their final signed certificate of Registration under The Building and Other Construction Workers Regulation of Employment and Conditions of Service Act, 1996 Details
49

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Office of The Commissioner, Labour and Employment, Goa website enables Third Party View of certificate for verification pertaining to certificate of Registration under The Building and Other Construction Workers Regulation of Employment and Conditions of Service Act, 1996 Details
50

Publish information on about the procedure and a comprehensive list of documents that on the Department`s web site

Approved View File View URL The webpage providing detailed procedure and checklist for registration under Inter State Migrant Workman Act, 1979 Details
51

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Details
53

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download their final signed certificate of Registration of establishment under the Inter State Migrant Workmen (RE&CS) Act,1979 Details
54

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Office of The Commissioner, Labour and Employment, Goa website enables Third Party View of certificate for verification pertaining to certificate of Registration of establishment under the Inter State Migrant Workmen RE&CS Act,1979 Details
62

Publish model commercial contract templates in public domain in downloadable and editable format along with instructions to use them

Approved View File View URL Model contracts templates for commercial contracts have been prepared and uploaded in editable word format a.Basic Hiring Contract b.Agreement for Hire purchase of machinery c.Indemnity for Title d.Letter of Guarantee and Indemnity e.Release to the Rights of Possession f.Special Power of Attorney to Present Document for Registration g.Performance Bank Guarantee h.Employment Agreement i.Leave and License Agreement j.Deed of Partnership Details
69

Digitize land records of last 2 years at all land records offices and publish the updated land records online in public domain

Approved View File View URL Record of Rights of all cities and 12 talukas of the state of Goa has been digitized and made available on an online system Details
83

The registration of the transaction deed to be provided to related parties on the same day of appointment

Approved View File View URL The registration of the transaction deed (Documents) to be provided to related parties on the same day of appointment as notified under PSDG Act of order No. 1/22/2013-14/DPG/GPGRAMS/III/1(2) Page 28 Details
85

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for document registration and mutation of land

Approved View File View URL Clear timelines are mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for document registration and mutation of land. Details
100

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File A detailed document covering the Inspection procedure and Requirements for Securing Development Permission, sub-division Permission, Building Permission & Completion Certificate /Occupancy Certificate has been made available on TCP. Planning Authorities, Panchayats and GIDC Details
102

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Goa IDC has issued a circular stating Field Managers/Area Managers to upload inspection reports within 48 hours of conduct of inspection on Goa IDC website Details
103

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Goa IDC allows establishments to download inspection reports for obtaining construction permit from its website. The establishment is inspected only once prior to obtaining construction permit. Details
107

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL The Goa Investment Promotion Board Rules, 2016 states that The Board shall within seven days from the date of the receipt of the order of the Competent Authority either sanctioning or rejecting the clearance, as the case may be, forward the same to the applicant. Details
108

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL The inspection reports are published on the Goa Forest Department website under the Ease of Doing Business tab Inspection Reports Details
111

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File A detailed document covering the Procedure and Requirements for Securing Development Permission, sub-division Permission, Building Permission & Completion Certificate /Occupancy Certificate has been made available on TCP/ Development Authorities/ Panchayats/ GIDC Details
113

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Goa IDC has issued a circular stating Field Managers/Area Managers to upload inspection reports within 48 hours of conduct of inspection on Goa IDC website Details
116

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File Details
118

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL A specific provision has been made by the State Government mandating that the reports of inspection under The Equal Remuneration Act, 1976, must be submitted online to the Department within 48 hours, through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
119

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download inspection reports under The Equal Remuneration Act, 1976 for the year 2016. Details
121

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL A specific provision has been made by the State Government mandating that the same inspector will not inspect same establishment twice consecutively under The Equal Remuneration Act, 1976, through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
122

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File Details
127

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Inspectorate of Factories and Boilers issued an Office Memorandum stating that consecutive inspections of establishments under the Factories Act 1948 shall not be carried out by the same inspector in the State of Goa. Details
128

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File Details
130

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL A specific provision has been made by the State Government mandating that the reports of inspection under The Minimum Wages Act, 1948, must be submitted online to the Department within 48 hours, through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
131

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download inspection reports under The Minimum Wages Act, 1948 for the year 2016 Details
133

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL A specific provision has been made by the State Government mandating that the same inspector will not inspect same establishment twice consecutively under The Minimum Wages Act, 1948, through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
134

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File Details
136

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL A specific provision has been made by the State Government mandating that the reports of inspection under The Goa, Daman & Diu Shops and Establishments Act, 1973, must be submitted online to the Department within 48 hours, through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
137

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download inspection reports under The Goa, Daman & Diu The Shops and Establishments Act 1973 for the year 2016. Details
139

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL A specific provision has been made by the State Government mandating that the same inspector will not inspect same establishment twice consecutively under The Goa, Daman & Diu Shops and Establishment Act, 1973 through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
140

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File Details
142

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL A specific provision has been made by the State Government mandating that the reports of inspection under The Payment of Bonus Act, 1965, must be submitted online to the Department within 48 hours, through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
143

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download inspection reports under The Payment of Bonus Act, 1965 for the year 2016. Details
145

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL A specific provision has been made by the State Government mandating that the same inspector will not inspect same establishment twice consecutively under The Payment of Bonus Act, 1965 through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
146

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File Details
148

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL A specific provision has been made by the State Government mandating that the reports of inspection under Payment of Wages Act, 1936, must be submitted online to the Department within 48 hours, through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
149

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download inspection reports under The Payment of Wages Act, 1936 for the year 2016. Details
151

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL A specific provision has been made by the State Government mandating that the same inspector will not inspect same establishment twice consecutively under The Payment of Wages Act, 1936 through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
152

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File Details
158

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File Details
160

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL A specific provision has been made by the State Government mandating that the reports of inspection under The Contract Labour (Regulation and Abolition) Act, 1970, must be submitted online to the Department within 48 hours, through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
161

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Office of The Commissioner, Labour & Employment, Goa website enables enterprises to download inspection reports under The Contract Labour (Regulation and Abolition) Act, 1970 for the year 2017. Details
163

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL A specific provision has been made by the State Government mandating that the same inspector will not inspect same establishment twice consecutively under The Contract Labour (Regulation and Abolition) Act, 1970 through a notification and addendum, which could be accessed on the web site of Office of the Commissioner, Labour & Employment, Government of Goa Details
166

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL GPCB through its circular has mandated online submission of inspection report within 48 hours. (Point No 1 and 2) This is applicable to routine/ CTO/CTE/complaint based inspections. A revised notification has been issued Details
167

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL XGN software system for online application submission, payment, tracking and monitoring for obtaining consent to operate/ establish Details
169

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL In order to bring transparency and to expedite the functioning of the Board; Goa State Pollution Control Board through its circular has mandated that the same inspector will not inspect the same establishment twice consecutively. (Point No 5). This is applicable for routine inspection as well apart from complaints/ CTO/CTE inspection (Point No 5) The same has been uploaded on the website. Details
172

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL GPCB through its circular has mandated online submission of inspection report within 48 hours. (Point No 1and 2 and5). this applicable for routine inspection/CTO/CTE/complaints Details
173

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL GPCB has adopted XGN software system for online application submission, payment, tracking and monitoring for obtaining consent to operate. Details
175

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL In order to bring transparency and to expedite the functioning of the Board; Goa State Pollution Control Board through its circular has mandated that the same inspector will not inspect the same establishment twice consecutively. (Point No 5). This is applicable for routine inspection as well, apart from complaints/ CTO/CTE inspection (Point No 5) The same has been uploaded on the website. Details
176

Establish a dedicated single window agency as the sole point of contact for setting up a business in State

Approved View File Details
177

Ensure that the single window agency has been set up through a legislation

Approved View File View URL Goa Investment Promotion Board is the single window agency of the state for all investments as per Section 3(3) of the Act Details
179

Define clear timelines mandated through legislation or through notification under the Public Service Delivery Guarantee Act for issuing intent letter, granting sanction and disbursal of applicable incentives as per the industrial/sectoral policy in the State

Approved View File The timelines have been mandated through notification under Right of Citizens to Timebound Delivery of Public Services 2013 granting sanction and disbursal of applicable incentives as per the industrial sectoral policy in the State under the Umbrella Scheme The Goa State Incentives to Encourage Investments Schemes 2017 Details
180

Design and implement an online single window system with functionality for online application submission, payment and approvals and mandate that all applications are submitted online

Approved View File The online single window system for the Goa Investment Promotion Board is an online single window system with functionality for online application submission payment and approvals. Details
181

Implement a standardized online Common Application Form (CAF) combining applications of all services wherein common information such as applicant`s name, project details, address etc. and common documents are required to be provided only once through single window system

Approved View File View URL An Applicant can fill up a standardized online Common Application Form CAF combining applications of all services wherein common information such as applicants name project details address etc and common documents are required to be provided only once through single window system in the Goa IPB portal Details
202

Publish information on the procedure, timelines and a comprehensive list of documents that are required to be submitted for applying for various incentives in the state

Approved View File View URL The comprehensive details for application, disbursement etc have been detailed in the procedure for the umbrella scheme Details
204

Mandate that all queries/clarifications related to investor`s application are sought once and within 7 days of receiving the application

Approved View File The Goa Investment Promotion Board Rules 2016 states that The Board shall within seven days from the date of the receipt of the order of the Competent Authority either sanctioning or rejecting the clearance as the case may be forward the same to the applicant Details
205

Ensure that the Single Window System sends out SMS/e-mail notification to the applicant as and when the application is submitted and/or query is raised and/or application is approved/rejected

Approved View File View URL The online single window system for the Goa Investment Promotion Board includes the Query handling feature which can send SMS notification to the applicant on submission of application and whenever query is raised and/or application is approved or rejected Details
210

Define objective criteria, applicable for all industrial land, for evaluating land allotment application for industrial use

Approved View File View URL Details
212

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for land allotment

Approved View File View URL No. 1/22/2013-14/DPG/GPGRAMS/III/1(2)/1168 published in the Official Gazette Series II No. 39 dated 24th December, 2015 Details
214

Ensure that the system allows users to download the final signed land allotment certificate from the online portal

Approved View File View URL Goa IDC allows establishments to download Land Allotment orders from its website. To check records, log on to http://www.goaidc.com/GIDC/ Details
215

Allow third parties to easily verify the land allotment certificates in the public domain

Approved View File View URL Goa IDC allows Third Party View for Land Allotment orders from its website. To check records, log on to http://www.goaidc.com/ Details
216

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for processing of application for conversion of land/ change in land use (from the date of application) for land outside of industrial parks/IDCs

Approved View File Details
217

Enact a comprehensive uniform building code/building by-law applicable to the entire State

Approved View File View URL A comprehensive Building Bye Law under the Goa (Regulation of Land Development and Building Construction) Act, 2008 and The Goa Land Development and Building Construction Regulations, 2010 is applicable to the entire state. Details
220

Define mandatory qualifications for architects and structural engineers in the uniform building by-law applicable in State

Approved View File View URL A comprehensive Building bye law as under the Goa (Regulation of Land Development and Building Construction) Act, 2008 and The Goa Land Development and Building Construction Regulations, 2010 applicable to the entire state with special provisions for Goa IDC industrial estates. This bye law clearly mentions the Qualifications for Architects and Structural Engineers. Details
221

Develop legally valid master plans/zonal plans/land use plans for all urban areas and make it available online in public domain

Approved View File Details
222

Establish a dedicated conflict resolution mechanism for land and construction permits

Approved View File View URL Under the Goa Municipalities Act 1968, several provisions for appeal have been provided for grievance redressal pertaining to Construction of Building and any provisions of Goa Municipalities Act Details
223

Conduct a survey of all industrial areas of State and create a list of plots with trees and publish online a comprehensive information on type of trees

Approved View File View URL Goa IDC is conducting a tree survey in collaboration with Department of Forest, Govt. of Goa; across all the industrial estates and published the survey results on the Goa IDC website. The survey data collected consisted of statistics on the number of trees in an industrial estate, type of trees and the girth of trees. Details
225

Allow authorized architects to issue the completion certificate at all urban areas and IDCs, instead of requiring a separate completion certificate to be issued

Approved View File View URL The Building Bye Law for Goa, states that the Completion Certificate is issued by registered Architect/ Engineer Structural Engineer/ Town Planner/Landscape Architect/Urban Designer prior to obtaining occupancy certificate Details
227

Combine all affidavits & undertakings required to be submitted for obtaining the building plan approval into one affidavit/undertaking

Approved View File View URL All relevant affidavits & undertakings required to be submitted for building plan approval have been combined into a single affidavit as provided in Appendix B-4 of the Goa (Regulation of Land Development and Building Construction) Act, 2008 and The Goa Land Development and Building Construction Regulations, 2010. Goa IDC as per notification states that it adheres to the same comprehensive building bye-laws. Details
229

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation to grant construction permits including all required approvals; pre-construction, during construction and post construction

Approved View File View URL timelines notified under psdg for TCP, UD, Panchayat Details
232

Define clear timelines mandated through legislation for sanctioning of building permits in 30 days

Approved View File View URL Timelines provided for IDC, UD municipal adminis, Panchayat Details
234

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Goa IDC has issued a circular stating that Building Plan Approval Certificates would be available for Third Party View on Goa IDC website Details
236

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Chapter V, Section 8 of The Goa, Daman and Diu, Preservation of Trees Act, 1984 states permission is mandatory prior to felling of any tree. Details
238

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL The online tree felling application of the Forest Department, Government of Goa allows the final approved certificate to be downloaded from the website Details
239

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third party can verify the approval certificates in public domain by visiting the Forest Department website and viewing the certificates and permits online as published in the website. Third party can view the tree felling permit, tree transportation permit, and inspection reports. Details
241

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Clear timelines for Tree Transit/Removal has been mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application Details
243

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File The online tree felling application of the Forest Department, Government of Goa allows the final approved certificate to be downloaded from the website Details
246

Define clear timelines mandated through legislation for approval of application

Approved View File View URL The timeline for issuance of the required certificate has been defined under the Goa (Right of Citizen to Time-Bound Delivery of Public Services) Act, 2013. Details
250

Notify a list of white category industries, which are exempted from taking clearances from State pollution control board

Approved View File GPCB has approved CPCB notification and has identified List of White Category Industries which are exempted from taking clearance Details
252

Allow for auto-renewal of Consent to Operate (under Water Act, 1974 and Air Act, 1981) based on self-certification/third party certification and ensure that majority of establishments avail this provision

Approved View File View URL self-certification/third party certification for Orange and Green category (Small, Medium & Large category) industries Details
253

Issue Consent to Operate with a validity period of 5 years or above

Approved View File View URL GPCB through its circular has mandated issue of Consent to Operate with validity of 5 years and above (Point No 9) Details
254

Issue Consent to Establish with a validity period of 5 years or above

Approved View File View URL GPCB through its circular has mandated issue of Consent to Establish with validity of 5 years and above (Point No 9) Details
255

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL The information on procedures and comprehensive list of documents is provided on the Goa Pollution Control Website. Details
256

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Details
257

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Online submission has been mandated through the circular GPCB has adopted XGN software system for online application submission, payment, tracking and monitoring for obtaining consent to establish. Details
258

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The system also allows the user to download final approval certificate from the portal itself. One can view and download under the tab - Legal/ Orders Related Details
259

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Goa State Pollution Control Board has online consent management system wherein Consent to Establish under the Air/ Water and Consent to Operate under Air/ Water and Authorization under the Hazardous and other waste is published. Details
260

Publish information about the procedure and a comprehensive list of all documents required on the Department`s web site

Approved View File View URL The information on procedures and comprehensive list of documents is provided on the Goa Pollution Control Website for Consent to Establish Details
261

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Details
262

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Online application has been mandated by the GSPCB Goa State Pollution Control Board provides CCA for Air/Water/Hazardous. GPCB has adopted XGN software system for online application submission, payment, tracking and monitoring for obtaining consent to establish. Details
263

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL Goa State Pollution Control Board provides CCA for Air/ water/ hazardous. GPCB has adopted XGN software system for online application submission, payment, tracking and monitoring for obtaining consent to operate. Details
264

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Goa State Pollution Control Board has online consent management system wherein Consent to Establish under the Air/ Water and Consent to Operate under Air/ Water and Authorization under the Hazardous and other waste is published. Details
265

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL The information on procedures and comprehensive list of documents is provided on the Goa Pollution Control Website. Details
266

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Details
267

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Online application submission has been mandated by the GSPCB Goa State Pollution Control Board provided CCA for Air/ Water/ Hazardous. GPCB has adopted XGN software system for online application submission, payment, tracking and monitoring for obtaining AHW. Details
268

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The system also allows the user to download final approval certificate from the portal itself. One can view and download under the tab - Legal/ Orders Related Details
269

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Goa State Pollution Control Board has online consent management system wherein Consent to Establish under the Air/ Water and Consent to Operate under Air/ Water and Authorization under the Hazardous and other waste is published. Details
270

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL The information on procedures and comprehensive list of documents is provided on the Goa Pollution Control Website. Details
271

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Details
272

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Online submission is mandated by GSPCB Goa State Pollution Control Board has adopted XGN software system for online application submission, payment, tracking and monitoring for obtaining consent to operate. Details
273

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File View URL The system also allows the user to download final approval certificate from the portal itself. One can view and download under the tab - Legal/ Orders Related Details
274

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Goa State Pollution Control Board has online consent management system wherein Consent to Establish under the Air/ Water and Consent to Operate under Air/ Water and Authorization under the Hazardous and other waste is published. Details
275

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL The information on procedures and comprehensive list of documents is provided on the Goa Pollution Control Website for Consent to Operate under the Air Act Details
276

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL The timeline for issuance of the required certificate has been defined under PSDG Act (Page 22) Details
277

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Online submission is mandated by GSPCB Goa State Pollution Control Board has adopted XGN software system for online application submission, payment, tracking and monitoring for obtaining consent to operate Details
278

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File View URL XGN system also allows the user to download final approval certificate from the portal itself. One can view and download under the tab - Legal/ Orders Related Details
279

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Goa State Pollution Control Board has online consent management system wherein Consent to Establish under the Air/ Water and Consent to Operate under Air/ Water and Authorization under the Hazardous and other waste is published. Details
280

Ensure that DisComs uses automated tools to monitor outages in all Industrial areas of State

Approved View File Goa electricity department SCADA automated tools to monitor outages in all industrial areas of the State Details
281

Ensure that DisComs uses automated tools for service restoration in all Industrial areas of State

Approved View File Goa electricity department SCADA automated tools for service monitoring/restoration Details
282

Ensure that the regulator publishes monthly or quarterly the data regarding total duration and frequency of outages online in public domain

Approved View File View URL The Goa Electricity Department publishes date, time, substation name, feeder and affected areas of outages Details
283

Ensure that total outage cap is fixed by regulator for a quarter/year and the Discoms compensates customers for outages that go over the fixed cap

Approved View File View URL Details
284

Ensure that information on effective tariffs are available online, and that customers are notified of a change in tariff ahead of the billing cycle

Approved View File View URL Details
285

Reduce the number of documents required for obtaining the electricity connection to only two i.e. proof of ownership/occupancy and authorization document (in case of firm/company)

Approved View File View URL obtaining the electricity connection to only two Details
286

Allow third party inspection of internal installations and ensure that majority of establishments avail this provision

Approved View File View URL All establishments avail this provision because it is mentioned that these licensed contractors are liable for inspection, installation, testing and commissioning all electrical installations within the State of Goa. Details
291

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application for granting `Right of Way` (RoW) permission

Approved View File Right to Time Bound Delivery of Public Services Act, 2013 indicating time frame and various stages to be involved for grant of Road Cutting/Lease rent for use of Right of Way (ROW) and Access Permission Details
292

Allow third parties to easily verify the authenticity of electricity connections and respective premise/entity/individual through online system in the public domain

Approved View File View URL Third parties can easily verify the authenticity of electricity connections by entering the Contract Account Number Details
293

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL The inspection of internal installations is being done by the licensed contractors. However, the Chief Electrical Inspector has prescribed the inspection procedure if it is required in few cases. Details
294

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The timelines for Certification of Electrical Installation by Chief Electrical Inspector is notified in the Right of Citizens to Timebound Delivery of Public Services Act 2013 Details
298

Publish information about the procedure and a comprehensive list of documents required by all relevant agencies for providing water connection in urban and industrial areas of State on the Department`s web site

Approved View File View URL Water connection provided by PWD and GIDC in urban & industrial areas respectively. Website of both departments has procedure and checklist. Details
299

Define clear timelines mandated through legislation for obtaining water connection by all concerned agencies

Approved View File View URL Website of Public Works Department provides information on all timelines to obtain water connection through Citizen Charter. It is also notified under PSDG Act Details
301

Ensure that users are provided assistance for e-filing at service centers

Approved View File View URL Around 9 helpdesk (8 in each of the ward offices and 1 at Head office) which are functioning from 9.30 am to 5.45 pm on all working days. Users are provided assistance for e-filing at helpdesk. Details
320

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File Please note that Profession Tax is not levied in the State of Goa. Self Declaration letter from 1.Department of Finance, Govt of Goa 2.Commercial Tax, Government of Goa Details
321

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Please note that Profession Tax is not levied in the State of Goa. Self Declaration letter from 1.Department of Finance, Govt of Goa 2.Commercial Tax, Government of Goa Details
322

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Please note that Profession Tax is not levied in the State of Goa. Self Declaration letter from 1.Department of Finance, Govt of Goa 2.Commercial Tax, Government of Goa Details
323

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File Please note that Profession Tax is not levied in the State of Goa. Self Declaration letter from 1.Department of Finance, Govt of Goa 2.Commercial Tax, Government of Goa Details
324

Allow third parties to easily verify the approval certificates in the public domain

Approved View File Please note that Profession Tax is not levied in the State of Goa. Self Declaration letter from 1.Department of Finance, Govt of Goa 2.Commercial Tax, Government of Goa Details
342

Design and implement a system for online filing of Profession Tax

Approved View File Please note that Profession Tax is not levied in the State of Goa. Self Declaration letter from 1.Department of Finance, Govt of Goa 2.Commercial Tax, Government of Goa Details
348

Design and implement a system for online payment of Profession Tax

Approved View File Please note that Profession Tax is not levied in the State of Goa. Self Declaration letter from 1.Department of Finance, Govt of Goa 2.Commercial Tax, Government of Goa Details
356

Establish a formal investors facilitation center/bureau in State for investment promotion, industrial facilitation, regulatory reforms and obtaining user feedback

Approved View File View URL Goa Investment Promotion Board is the single window agency of the state for Investment promotion, industrial facilitation, regulatory reforms and obtaining user feedback Details
357

Define working procedures for the investors facilitation center/bureau such as for queries regarding the application and approval process, query recording and ticketing, service timelines for query handling, aligning relationship managers and reverting back to investors

Approved View File View URL defined in IPB Act and Rule Also available online Details
360

Mandate that the final profession tax registration certificate (where applicable) will be issued within at most one (1) working day from the date of submission of online application form

Approved View File Please note that Profession Tax is not levied in the State of Goa. Self Declaration letter from 1.Department of Finance, Govt of Goa 2.Commercial Tax, Government of Goa Details
362

Ensure that the time-bound service delivery legislation defines punitive provisions that deter officials from not complying with the defined timelines for services being provided to Industry/ Business

Approved View File View URL Details
364

Ensure that online system sends automated SMS/e-mail notification to respective Head of the Department with status information on the applications in which clearances are likely to breach the prescribed timelines (e.g. when 90% of prescribed time limit is passed and clearance is still not given to applicant)

Approved View File The online single window system for the Goa Investment Promotion Board is an online single window system with functionality for sending automated SMS to respective Department with status information generated by the IPB admin on the applications in which clearances are likely to breach the prescribed timelines Details
365

Ensure that the time-bound service delivery legislation defines clear procedures for applicants to submit grievances relating to non-compliance with the defined timelines

Approved View File View URL Details
370

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Details
372

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL Directorate of Food and Drug Administration, Goa has adopted xlnindia.gov.in. This is system which allows online application filling, monitoring, tracking, payment and download of documents. Details
377

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Directorate of Food & Drugs Administration has published information about the process of application and renewal of wholesale retail and drug license along with document requirement and flowchart on the department website. Details
378

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Right to Time Bound Delivery of Public Services Act 2013 indicating time frame for granting and renewal of drug manufacturing license Details
380

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL Directorate of Food and Drug Administration, Goa has adopted xlnindia.gov.in. This system which allows online application filling, monitoring, tracking, payment and download of documents. Details
381

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Directorate of Food & Drugs Administration has published information about the process of granting and renewal of drug manufacturing license along with document requirement and flowchart on the department website. Details
382

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Right to Time Bound Delivery of Public Services Act 2013 indicating time frame for granting and renewal of drug manufacturing license Details
386

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL The timeline for issuance of trade license and its renewal by the concerned ULB is mentioned in the Gazette document for PSDG Act notification (Page No. 42) Details
392

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Screenshots of timelines notified under for Public Service Delivery Guarantee Act, 2013 Details
397

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Notification No. 1/22/2013-14/DPG/GPGRAMS/III/1(2) (Page 88) Details
402

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Screenshot of the Right to Timeline Delivery Services Act, 2013 (page 20) Details
411

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL Order dated 12-10-2017 mandating that the same inspector will not inspect the same establishment twice consecutively Details
421

Publish tariff rates on the portal of discoms for new connection and all types of users

Approved View File View URL Electricity in Goa is provided by State Government only. The tariff rates are published on the departments website for new connections and all types of users. Chapter 10. Tariff Schedule (Page 567) Details
422

Design an online system for e-payment of billson the portal of the discoms

Approved View File View URL Online payment system for e-payment of bills is available on the portal of Electricity Department. An android based app is also developed. Details
423

Develop an online system for e-payment of bills

Approved View File View URL Departmental Portal of Public Works Department to pay Online Water Bills Details

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