header Image
HIMACHAL PRADESH
Implementation Percentage
81.49%

YES
295
NO
67
N/A
10
Reform Details
Reform NoReform AreaStatusDocument AttachedURLRemarksgood PracticeView
1

Mandate online filing of single integrated return and applicable payments under all Labour Laws

Approved View File View URL Complete notification (Shram(F)1-1/2015 dated 12th May, 2017), circulated by GoHP enlisting the provision for mandating the filing of single integrated return online under all labour laws. Link to file the online single integrated return is also mentioned in the submitted document. Also, there is no fee applicable for filing of returns in the State. Details
2

Introduce a provision for self-certification /third party certification for boilers during use u/s 34(3) of the Boilers Act, 1923, by persons having requisite qualification and experience

Approved View File View URL Notification No. Ind-II(F)11-2/2007-I Dated: 28/09/2017 The provision has been notified where third party certification for boiler during use is accepted. The requisite qualifications are prescribed for being eligible to register as third party boiler engineer. Details
3

Introduce a provision for issuing Factory License and all subsequent renewals with validity of 10 years or more

Approved View File View URL Notification ( Shram(A)7-7/2016 dated 26th September, 2016), has been circulated by GoHP pertaining to the provision for issuing Factory License and all subsequent renewals with validity of 10 years. Details
4

Eliminate the requirement of inspection prior to registration under the Shops and Establishment Act and ensure that the registration is granted within one day from the date of application

Approved View File View URL Notification ( Shram(F)1-1/2015 dated 12th May, 2017), circulated by GoHP pertaining to the provision for elimination the requirement of inspection prior to registration under the Shops and Establishment Act and ensuring that the registration is granted within one day from the date of application. Details
5

Publish information about the procedure and comprehensive list of documents on the Department`s web site

Approved View File View URL Complete procedure and checklist for granting and renewal of license under The Factories Act, 1948 are available on the departments website. Details
6

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Notification (Shram(A)6-2/10/-Part-File-I-L dated 27.02.2016) regarding providing services (Renewal and Grant of licence under Factories Act) within a prescribed timelines (20 days) under Public Service Guarantee Act, 2011 can be accessed by following the URL submitted. Details
7

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Screen shots for the step by step approach for registration and grant and renewal of license under The Factories Act, 1948 is submitted. An applicant can submit fees using multiple options like Online banking, Debit card. After successful payment/submission applicant may print, view and track the application status. After getting approval of application, applicant may print and download their respective certificate. Details
8

Ensure that the system allows the user to download the final signed approval certificate from the online portal

Approved View File View URL A system generated certificate is available for Factories to download after Login into OFRIS. Details
9

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify licence/certificates in public domain. Information can be easily retrieved by submitting the reference number or by selecting the information in the drop down list available on the department website. Details
10

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL Complete procedure and checklist for approval of plan and permission to construct/extend/or take into use any building as a factory under the Factories Act, 1948 are available on the departments website. Details
11

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Notification (Shram(A)6-2/10/-Part-File-I-Loose dated 27.06.2016) regarding providing services (Approval of plan and permission to construct/extend/or take into use any building as a factory under the Factories Act, 1948) within a prescribed timelines (30 days) under Public Service Guarantee Act, 2011 can be accessed by following the link submitted. The same can be accessed by following the steps specified in the document submitted. Details
12

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Step by step screenshots for obtaining approval of plan and permission to construct/extend/or take into use any building as a factory under the Factories Act, 1948 is listed in the attached document. An applicant can submit fees using multiple options like Online banking, Debit. After successful payment/submission applicant may print, view and track the application status. After getting approval of application, applicant may print and download their respective certificate. Details
13

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL A system generated Licence is available for Factories to download after Login into OFRIS. Details
14

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify approved certificates of building plan in public domain. Information can be easily retrieved by submitting the reference number or by selecting the information in the drop down list available on the department website. Details
15

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL Through the notification no. Ind-II(F)11-2/2007-I, Government has prescribed the procedure and checklist for registration and renewal of Boilers. The URL for direct link to the Procedure, Checklist & Notification is submitted. Details
16

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Timelines are mandated under Himachal Pradesh Public Service Guarantee Act, 2011 vide notification No.Ind-II(A)9-1/2014 dated 28th October 2017. Details
17

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL The Himachal Pradesh Single Window (Investment, Promotion and Facilitation) Ordinance, 2017 (Ordinance 3 of 2017) mandates that all application should be submitted online. The notification no. Ind-II(F)11-2/2007-I dated 28-9-2017 also prescribes and mandates the online submission of application pertaining to boilers. Details
18

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL Registration and Renewal of Boilers under The Boilers Act, 1923 is provided as a service through the Single window portal where the user may register/ login to the portal with login credentials and fill in the relevant details in the Common Application Form (CAF) or use an existing CAF to apply. Details
19

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL The document shows the final certificate viewed by the third party along with steps to access the same. Also the notification mandating the online submission of all application is shared Details
20

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL Checklist and detailed procedure are available on the portal. Details
21

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Vide Notification No. Ind-II(A)9-1/2014 dated 28th October 2017 the timelines for registration of boiler manufacturer and renewal thereof has been defined under the provisions of the Himachal Pradesh Public Services Guarantee Act, 2011. Details
25

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL Checklist and detailed procedure are available on the portal Details
26

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Vide Notification No. Ind-II(A)9-1/2014 dated 28th October 2017 the timelines for registration of boiler erector and renewal thereof has been defined under the provisions of the Himachal Pradesh Public Services Guarantee Act, 2011. Details
30

Publish information about the procedure and a comprehensive list of documents that on the Department`s web site

Approved View File View URL Complete procedure and checklist for granting and renewal of license under The Contracts Labour (Regulation and Abolition) Act, 1970 are available on the departments website. Details
31

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Notification (Shram(A)6-2/10/-Part-File-I-L dated 27.02.2016) regarding providing services (License and Renewal of license for contractors under provision of The Contracts Labour (Regulation and Abolition) Act, 1970) within a prescribed timelines (20 days) under Public Service Guarantee Act, 2011 is available on departments website. The same can be accessed by following the steps specified in the document submitted. Details
32

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Department has developed system for issue/renewal of license for contractors under provision of The Contracts Labour Act, 1970. An applicant can submit fees using multiple options like Online banking, Debit/Credit. After successful payment/submission applicant may print, view and track the application status. After getting approval of application, applicant may print and download their respective certificate. Further, department has also mandated submission of applications in online mode only Details
33

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL A system generated certificate is available for establishments to download after Login into application. Details
34

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify licence/certificates in public domain. Information can be easily retrieved by submitting the registration number on the department website. Details
35

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL Complete procedure and checklist for registration and renewal under the Shops and Establishment Act are available on the departments website. Details
36

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Complete notification (Shram(A)6-2/10/-Part-File-I-L dated 27.02.2016) regarding providing services (Registration and Renewal under Shop and Establishment Act) within a prescribed timelines (15 days) under Public Service Guarantee Act, 2011 is available on the website. Details
37

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Department has developed online system for Registration and renewal under The Shops and Establishment Act. An applicant can submit fees using multiple options like Online banking, Debit/Credit. After successful payment/submission applicant may print, view and track the application status. After getting approval of application, applicant may print and download their respective certificate. Further, department has also mandated submission of applications in online mode only. Details
38

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL A system generated certificate is available for establishments to download after Login into application. Details
39

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify licence/certificates in public domain. Information can be easily retrieved by submitting the registration number on the department website. Details
40

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL Complete procedure and checklist for Registration of principal employers establishment under provision of The Contracts Labour (Regulation and Abolition) Act, 1970 is available on the departments website. Details
41

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Notification (Shram(A)6-2/10/-Part-File-I-L dated 29.06.2016) regarding providing services (Registration of principal employer s establishment under provision of the Contracts Labour (Regulation and Abolition) Act, 1970) within a prescribed timelines (20 days) under Public Service Guarantee Act, 2011 is available on departments website. The same can be accessed by following the steps specified in the document submitted. Details
42

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An applicant can submit fees using multiple options like online banking, Debit/Credit. After successful payment/submission applicant may print, view and track the application status. After getting approval of application, applicant may print and download their respective certificate. Department has also mandated submission of applications in online mode only. Details
43

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL A system generated certificate is available for establishments to download after Login into application. Details
44

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify licence/certificates in public domain. Information can be easily retrieved by submitting the registration number on the department website. Details
45

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL Complete procedure and checklist for Registration under The Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996 is available on the departments website. Details
46

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Notification (Shram(A)6-2/10/-Part-File-I-L dated 27.06.2016) regarding providing services (Grant of registration certificate under The Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996) within a prescribed timelines (20 days) under Public Service Guarantee Act, 2011 is available on departments website. The same can be accessed by following the steps specified in the document submitted. Details
47

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An applicant can submit fees using multiple options like Online banking, Debit etc. After successful payment/submission applicant may print, view and track the application status. After getting approval of application, applicant may print and download their respective certificate. Further, department has also mandated submission of applications in online mode only. Details
48

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL A system generated certificate is available for establishments to download after Login into application. Details
49

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify licence/certificates in public domain. Information can be easily retrieved by submitting the registration number on the department website. Details
50

Publish information on about the procedure and a comprehensive list of documents that on the Department`s web site

Approved View File View URL Complete procedure and checklist for Registration of establishment under the Inter State Migrant Workmen (RE&CS) Act, 1979 is available on the departments website. Details
51

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Notification (Shram(A)6-2/10/-Part-File-I-L dated 27.02.2016) regarding providing services (Renewal and Grant of licence under Factories Act) within a prescribed timelines (20 days) under Public Service Guarantee Act, 2011 is available on departments website. The same can be accessed by following the steps specified in the document submitted. Details
52

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An applicant can submit fees using multiple options like Online banking, Debit etc. After successful payment/submission applicant may print, view and track the application status. After getting approval of application, applicant may print and download their respective certificate. Further, department has also mandated submission of applications in online mode only. Details
53

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL A system generated certificate is available for establishments to download after Login into application. Details
54

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify licence/certificates in public domain. Information can be easily retrieved by submitting the registration number on the department website. Details
55

Establish a specialized division/bench under the High Court to hear commercial disputes

Approved View File View URL Notification to constitute Commercial Division in High Court of Himachal Pradesh to deal with Commercial Disputes is attached. Details
62

Publish model commercial contract templates in public domain in downloadable and editable format along with instructions to use them

Approved View File View URL Please visit Home Page of official website of Department of Industries.Here under INFORMATION menu Model commercial contract template menu is available, which after clicking directs to different types of commercial contract templates in downloadable and editable format along with instructions to use them. Details
65

Design and implement a system that allows publishing of e-cause lists for commercial disputes in Commercial courts

Approved View File View URL Screen shots to navigate through Home page to complete e cause lists of different categories. Details
66

Design and implement a system that allows e-payment of court fees and process fees for Commercial disputes in Commercial courts

Approved View File View URL Please visit the Home page of Stock Holding Corporation of India. Here e-STAMPING link is available through which we can navigate to e-court fee service from where we can navigate to different tabs which allows online payment e-court fee receipt generation. Details
68

Digitize land transaction deeds of last 2 years at all sub-registrar offices and make the same available on an online system

Approved View File View URL * Steps to navigate through HIMRIS and Registrations & Stamps Department website * Copy of registered document. Details
69

Digitize land records of last 2 years at all land records offices and publish the updated land records online in public domain

Approved View File View URL Digitized land records of last 2 years at all land records offices can be seen on the official website of the Department. Details
70

Digitize land records of last 2 years at local municipality office and publish the updated land records online in public domain

Approved View File View URL Both Property tax paid and pending can be verified against each respective property by bill number customer id on the website of the Municipal Corporation Details
71

Digitize Property tax payment records of last 2 years with a functionality to view balance payments at all local municipality offices and publish the updated records online in public domain

Approved View File View URL Department has published balance payments updated records online in public domain. Details
72

Digitize cadastral maps of all rural areas in the state

Approved View File View URL Please visit Home page click to view land records (jamabandi/ROR) you will be directed to the login page where complete land records can be seen along with cadastral maps. After entering the required details, land records can be seen along with cadastral map. Details
78

Publish information about the procedure and a comprehensive list of documents required for property registration on the Department`s web site

Approved View File View URL Information about the procedure and a comprehensive list of documents required for property registration is available on the Home page of Department web site Details
81

The online system should have the facility of auto calculation of the applicable fee and stamp duty as per the valuation of the property

Approved View File View URL * Steps to calculate the applicable fee and stamp duty online * A sample calculation Sheet attached. Details
83

The registration of the transaction deed to be provided to related parties on the same day of appointment

Approved View File View URL Screenshots to access the time limit of Property Registration in Himachal Pradesh Details
85

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for document registration and mutation of land

Approved View File View URL Screen shots of webpages navigating to Public Service Delivery Guarantee Act (or equivalent) legislation for document registration and mutation of land Details
89

Differentiate compliance inspection requirements based on risk profile (such as High, Medium and Low risk) of industries under all the labour laws

Approved View File View URL Notification ( Shram(F)1-1/2015 dated 12th May, 2017), circulated by GoHP pertaining to the compliance inspection requirements based on risk profile (High, Medium and Low risk) of industries under all the labour laws is available on departments website. The same can be accessed by following the steps specified in the document submitted. Details
91

Mandate synchronized/joint- inspection under all of the following acts: 
I. Inspection under The Equal Remuneration Act, 1976
II. Inspection under The Factories Act, 1948
III.  Inspection under The Maternity Benefit Act, 1961
IV.  Inspection under The Minimum Wages Act, 1948
V. Inspection under The Shops and Establishments Act (as applicable) 
VI. Inspection under The Labour Welfare Fund Act (as applicable) 
VII. Inspection under The Payment of Bonus Act, 1965
VIII. Inspection under The Payment of Wages Act, 1936
IX. Inspection under The Payment of Gratuity Act, 1972
X. Inspection under The Contract Labour (Regulation and Abolition) Act, 1970

Approved View File View URL Notification ( Shram(F)1-1/2015 dated 12th May, 2017), circulated by GoHP pertaining to the provision that the inspections shall be conducted jointly by the officers of Labour and Factory wing and they will cover all the applicable Labour Laws in that particular establishment in one go. Direct link for accessing the common Inspection Performa to conduct inspections under all the applicable labour laws of the Factories and other establishments is available on the departments website. Details
92

Differentiate compliance inspection requirements based on industry pollution categorization such as Red, Amber(Orange), and Green under all environment/pollution laws

Approved View File View URL State Board vide its notification No. PCB (Engg.) Bd. Meeting/2001-100594-10624 dated 10-01-2002 had adopted risk based schedule for inspection. The same notification can be seen on The Department website under the links, Under Air and Water Notification Notification with number 22816-22855 dated 3rd March 2017 clearly stating the risk assessment of establishments and their respective time line for inspection. Details
94

Exempt Green industries with a history of satisfactory compliance from environmental compliance inspection, or allow self-certification (in lieu of conducting physical inspections)

Approved View File View URL State Board vide its two Notifications 1. Notification No. PCB (Engg.) Bd. Mtg. (74)/2016-1821-1860 dated 02.05.2016 and 2. Notification No. PCB (Engg.) Bd. Mtg. 2015-2571-2603 dated 23.5.2015 has further simplified the inspection procedure by exempting green industries. Details
102

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Steps to navigate to Office Order, No. UD-H (F) (1)-2/2000-SWS- III, dated: 24th May 2017. Details
104

Design and implement a system for computerized allocation of inspectors

Approved View File View URL Steps to navigate to the computerized system for allocation of inspectors is illustrated in the attached document pertaining to computerized allocation of inspectors. Details
105

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL * Screenshots to see well-defined inspection procedure and checklist on departments web site. * Copy of complete inspection procedure and checklist and work flow. Details
106

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Step by step screen shot is shared to show how computerized risk assessment feature is enabled in the system. First Notification for identifying establishments that needs to be inspected based on computerized risk assessment for tree felling NOC has been shown and then screen shot of online feature of computerized risk assessment is also shown. * Notification No-FFE-B-A(3)-1/207 dated 20th April 2017 Details
107

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Step by step Screenshots takes to the Notification which Mandate online submission of inspection report within 48 hours to the Department as shown below in screen shots Details
108

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Please visit Home Page EODB of Doing Business link is available which after clicking directs to online Tree Felling Permission from where Click to apply for online tree felling permission gives access to a Existing user Login link from establishments can view and download submitted inspection report. From Page number 15 on wards In the below screenshots sample of reports extracted for a unit from the system for past two year is being shown. Details
110

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL Screen shots of office order mandating that the same inspector will not inspect the same establishment twice consecutively Office order Dated 24th April 2017. Details
113

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Steps to navigate to Office Order, No. UD-H (F) (1)-2/2000-SWS- III, dated: 24th May 2017. Details
115

Design and implement a system for computerized allocation of inspectors

Approved View File View URL Steps to navigate to the computerized system for allocation of inspectors. Details
116

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Document enlisting the procedure and checklist for Compliance Inspection under The Equal Remuneration Act, 1976 is available on departments website. The same can be accessed by following the steps specified in the document submitted. Details
117

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Variables are captured during registration/renewal on the basis of which system classifies a unit based on the High, Low or Medium risk assessment automatically (Risk criteria have been notified by the department). Complete procedure (step by step) is listed in the attached file. Details
118

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Notification ( Shram(F)1-1/2015 dated 12th May, 2017), circulated by GoHP pertaining to the provision for mandating submission of inspection reports online within 24 hours to the department of Labour as well as employer is available on departments website. Details
119

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Department of Labour have made the provision of viewing and downloading the inspection report after login from the Department portal. An alert (sms/email) will be sent to the employer, so that he may view/download the Inspection report. The Inspection report will be uploaded by the Inspecting Officer within 24 Hours of the completion of inspection. The user, has option to either view/download the report available using their logging credentials in the portal. Details
120

Design and implement a system for computerized allocation of inspectors

Approved View File View URL System classifies a unit based on the High, Low or Medium risk assessment automatically as notified by the department. Department has implemented a system for computerized allocation of inspectors. Authority allocates the inspectors/ officers through the online System as per the jurisdiction. Inspectors can view the list of establishments to be inspected and fill the inspection reports in the online workspace. Details
121

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL Government of Himachal Pradesh has notified the provision which mandates that the same inspecting officer shall not be given responsibility of inspecting the same establishment twice. Notification is available on the departments website. Details
122

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Document enlisting the procedure and checklist for Compliance Inspection under The Factories Act is available on departments website. The same can be accessed by following the steps specified in the document submitted. Details
123

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Variables are captured during registration/renewal on the basis of which system classifies a unit based on the High, Low or Medium risk assessment automatically (Risk criteria have been notified by the department). Complete procedure (step by step) is listed in the attached file. Details
124

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Notification (Shram(F)1-2/2017 dated 10th October 2017), circulated by GoHP pertaining to the provision for mandating submission of inspection reports online within 24 hours to the department of Labour as well as employer under various labour laws is available on departments website. Details
125

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Department of Labour have made the provision of viewing and downloading the inspection report after login from the Department portal.An alert (sms/email) will be sent to the employer, so that he may view/ download the Inspection report. The Inspection report will be uploaded by the Inspecting Officer within 24 Hours of the completion of inspection. The user, has option to either view/ download the report available using their logging credentials in the portal. Details
126

Design and implement a system for computerized allocation of inspectors

Approved View File View URL System classifies a unit based on the High, Low or Medium risk assessment automatically as notified by the department. Department has implemented a system for computerized allocation of inspectors. Authority allocates the inspectors/ officers through the online System as per the jurisdiction. Inspectors can view the list of establishments to be inspected and fill the inspection reports in the online workspace. Details
127

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL Government of Himachal Pradesh has notified the provision which mandates that the same inspecting officer shall not be given responsibility of inspecting the same establishment twice. Notification is available on the departments website. Details
128

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Document enlisting the procedure and checklist for Compliance Inspection under The Minimum Wages Act, 1948 is available on departments website. The same can be accessed by following the steps specified in the document submitted. Details
129

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Variables are captured during registration/renewal on the basis of which system classifies a unit based on the High, Low or Medium risk assessment automatically (Risk criteria have been notified by the department). Complete procedure (step by step) is listed in the attached file. Details
130

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Notification (Shram(F)1-2/2017 dated 10th October 2017), circulated by GoHP pertaining to the provision for mandating submission of inspection reports online within 24 hours to the department of Labour as well as employer under various labour laws is available on departments website. Details
131

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Department of Labour have made the provision of viewing and downloading the inspection report after login from the Department portal.An alert (sms/email) will be sent to the employer, so that he may view/ download the Inspection report. The Inspection report will be uploaded by the Inspecting Officer within 24 Hours of the completion of inspection. The user, has option to either view/ download the report available using their logging credentials in the portal. Details
132

Design and implement a system for computerized allocation of inspectors

Approved View File View URL System classifies a unit based on the High, Low or Medium risk assessment automatically as notified by the department. Department has implemented a system for computerized allocation of inspectors. Authority allocates the inspectors/ officers through the online System as per the jurisdiction. Inspectors can view the list of establishments to be inspected and fill the inspection reports in the online workspace. Details
133

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL Government of Himachal Pradesh has notified the provision which mandates that the same inspecting officer shall not be given responsibility of inspecting the same establishment twice. Notification is available on the departments website. Details
134

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Document enlisting the procedure and checklist for Compliance Inspection under The Shops and Establishments Act, 1969 is available on departments website. The same can be accessed by following the steps specified in the document submitted. Details
135

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Variables are captured during registration/renewal on the departmental site on the basis of which system classifies a unit based on the High, Low or Medium risk assessment automatically (Risk criteria have been notified by the department).System automatically displays/ pop-up inspections to be conducted of all the establishments for that particular year based on risk assessment. Details
136

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Notification (Shram(F)1-2/2017 dated 10th October 2017), circulated by GoHP pertaining to the provision for mandating submission of inspection reports online within 24 hours to the department of Labour as well as employer under various labour laws is available on departments website. Details
137

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Central Inspection system has been notified by the GoHP which is available under the Single Window Portal. Central Inspection System is responsible for synchronization of multiple inspections and all inspections are directed through the CIS online system. To increase transparency, third party can view Status of Inspections on public Domain. Details
138

Design and implement a system for computerized allocation of inspectors

Approved View File View URL System has been developed which integrates all the concerned establishments Labour, Pollution and Industries. System automatically displays inspections to be conducted of all the establishments for that particular year based on risk assessment. Variables are captured during registration or renewal on the departmental site and further integrated. Official may allocate the establishment to the inspector based on their jurisdiction manually. Details
139

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL Government of Himachal Pradesh has notified the provision which mandates that the same inspecting officer shall not be given responsibility of inspecting the same establishment twice. Notification is available on the departments website. Details
140

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Document enlisting the procedure and checklist for Compliance Inspection under The Payment of Bonus Act, 1965 is available on departments website. The same can be accessed by following the steps specified in the document submitted. Details
141

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Variables are captured during registration/renewal on the basis of which system classifies a unit based on the High, Low or Medium risk assessment automatically (Risk criteria have been notified by the department). Complete procedure (step by step) is listed in the attached file. Details
142

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Notification (Shram(F)1-2/2017 dated 10th October 2017), circulated by GoHP pertaining to the provision for mandating submission of inspection reports online within 24 hours to the department of Labour as well as employer under various labour laws is available on departments website. Details
143

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Department of Labour have made the provision of viewing and downloading the inspection report after login from the Department portal. An alert (sms/ email) will be sent to the employer, so that he may view/ download the Inspection report.The Inspection report will be uploaded by the Inspecting Officer within 24 Hours of the completion of inspection. The user, has option to either view/download the report available using their logging credentials in the portal. Details
144

Design and implement a system for computerized allocation of inspectors

Approved View File View URL System classifies a unit based on the High, Low or Medium risk assessment automatically as notified by the department. Department has implemented a system for computerized allocation of inspectors. Authority allocates the inspectors/ officers through the online System as per the jurisdiction. Inspectors can view the list of establishments to be inspected and fill the inspection reports in the online workspace. Details
145

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL Government of Himachal Pradesh has notified the provision which mandates that the same inspecting officer shall not be given responsibility of inspecting the same establishment twice. Notification is available on the departments website. Details
146

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Document enlisting the procedure and checklist for Compliance Inspection under The Payment of Wages Act, 1936 is available on the Departments website. Details
147

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Variables are captured during registration/renewal on the basis of which system classifies a unit based on the High, Low or Medium risk assessment automatically (Risk criteria have been notified by the department). Complete procedure (step by step) is listed in the attached file. Details
148

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Notification (Shram(F)1-2/2017 dated 10th October 2017), circulated by GoHP pertaining to the provision for mandating submission of inspection reports online within 24 hours to the department of Labour as well as employer under various labour laws is available on departments website. Details
149

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Department of Labour have made the provision of viewing and downloading the inspection report after login from the Department portal. An alert (sms/ email) will be sent to the employer, so that he may view/ download the Inspection report.The Inspection report will be uploaded by the Inspecting Officer within 24 Hours of the completion of inspection. The user, has option to either view/ download the report available using their logging credentials in the portal. Details
150

Design and implement a system for computerized allocation of inspectors

Approved View File View URL System classifies a unit based on the High, Low or Medium risk assessment automatically as notified by the department. Department has implemented a system for computerized allocation of inspectors. Authority allocates the inspectors/ officers through the online System as per the jurisdiction. Inspectors can view the list of establishments to be inspected and fill the inspection reports in the online workspace. Details
151

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL Government of Himachal Pradesh has notified the provision which mandates that the same inspecting officer shall not be given responsibility of inspecting the same establishment twice. Notification is available on the departments website. Details
152

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Document enlisting the procedure and checklist for Compliance Inspection under The Payment of Gratuity Act, 1972 is available on the departments website. Details
153

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Variables are captured during registration/renewal on the basis of which system classifies a unit based on the High, Low or Medium risk assessment automatically (Risk criteria have been notified by the department). Complete procedure (step by step) is listed in the attached file. Details
154

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Notification (Shram(F)1-2/2017 dated 10th October 2017), circulated by GoHP pertaining to the provision for mandating submission of inspection reports online within 24 hours to the department of Labour as well as employer under various labour laws is available on departments website. Details
155

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Department of Labour have made the provision of viewing and downloading the inspection report after login from the Department portal. An alert (sms/ email) will be sent to the employer, so that he may view/ download the Inspection report.The Inspection report will be uploaded by the Inspecting Officer within 24 Hours of the completion of inspection. The user, has option to either view/ download the report available using their logging credentials in the portal. Details
156

Design and implement a system for computerized allocation of inspectors

Approved View File View URL System classifies a unit based on the High, Low or Medium risk assessment automatically as notified by the department. Department has implemented a system for computerized allocation of inspectors. Authority allocates the inspectors/ officers through the online System as per the jurisdiction. Inspectors can view the list of establishments to be inspected and fill the inspection reports in the online workspace. Details
157

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL Government of Himachal Pradesh has notified the provision which mandates that the same inspecting officer shall not be given responsibility of inspecting the same establishment twice. Notification is available on the departments website. Details
158

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Document enlisting the procedure and checklist for Compliance Inspection under The Contract Labour (Regulation and Abolition) Act, 1970 is available on the departments website. Details
159

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Variables are captured during registration/renewal on the basis of which system classifies a unit based on the High, Low or Medium risk assessment automatically (Risk criteria have been notified by the department). Complete procedure (step by step) is listed in the attached file. Details
160

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Notification (Shram(F)1-2/2017 dated 10th October 2017), circulated by GoHP pertaining to the provision for mandating submission of inspection reports online within 24 hours to the department of Labour as well as employer under various labour laws is available on departments website. Details
161

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Department of Labour have made the provision of viewing and downloading the inspection report after login from the Department portal. An alert (sms/ email) will be sent to the employer, so that he may view/ download the Inspection report.The Inspection report will be uploaded by the Inspecting Officer within 24 Hours of the completion of inspection. The user, has option to either view/ download the report available using their logging credentials in the portal. Details
162

Design and implement a system for computerized allocation of inspectors

Approved View File View URL System classifies a unit based on the High, Low or Medium risk assessment automatically as notified by the department. Department has implemented a system for computerized allocation of inspectors. Authority allocates the inspectors/ officers through the online System as per the jurisdiction. Inspectors can view the list of establishments to be inspected and fill the inspection reports in the online workspace. Details
163

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL Government of Himachal Pradesh has notified the provision which mandates that the same inspecting officer shall not be given responsibility of inspecting the same establishment twice. Notification is available on the departments website. Details
164

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Department website has a well- defined checklist that is the list of document which inspection team might verify during its visit and clearly stated procedure of inspection that will be followed for public knowledge and understanding . Details
165

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL * HPPCB has implemented a system HIMXGN to schedule the Inspections depending on the risk assessment of concerned establishment. * The video has been uploaded on HPPCB website for easing the process. The link is http://hppcb.nic.in/CRA.MP4 * The Department has issues Notification with number 22816-22855 dated 3rd March 2017 risk assessment of establishments. Details
166

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL The mandate of online submission of inspection report within 48 hours as per the direction of DIPP-EoDB, was adopted and accordingly system was updated by the State Board. Office order no. HPSPCB/Ease of Doing Business/2016-6281-95 dated 28-06-16, and Office order No. HPSPCB/HIM-XGN/2016-17-504-18 in this regard is uploaded in the website for public. The same can be easily seen on website. Home-Notification-Under Air and water Act Details
167

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Department has developed a HIMXGN portal in year 2009 for user to view inspection reports. Screen shot of Process flow of showing how applicant can login, view and download inspection reports Details
168

Design and implement a system for computerized allocation of inspectors

Approved View File View URL 1. In view of increasing transparency The Department has issued Notification with Number 504-18 dated 11th April 2016 clearly stating that the HIMXGM Module has been updated for computerized allocation of inspectors. The same notification can be seen on The Department website under the links, Under General Notification 2.The video has been uploaded on HPPCB website. the link is http://hppcb.nic.in/Inspection.mp4 Details
169

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL In view of increasing transparency, the Department has issued Notification number 504-18 dated 11th April 2016 clearly stating that the HIMXGM Module has been updated so that system will assign inspection in such a way that the same officer will not inspect the same establishment twice. Details
170

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Department website has a well-defined checklist that is the list of document which inspection team might verify during its visit and clearly stated procedure of inspection that will be followed for public knowledge and understanding . Details
171

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL 1. Implemented a system HIMXGN to schedule the Inspections depending on the risk assessment of concerned establishment. 2. The video has been uploaded on HPPCB website. the link is http://hppcb.nic.in/CRA.MP4 3. The Department has issues Notification with number 22816-22855 dated 3rd March 2017 risk assessment of establishments. Details
172

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL The mandate of online submission of inspection report within 48 hours as per the direction of DIPP-EoDB, was adopted and accordingly system was updated by the State Board. Office order no. HPSPCB/Ease of Doing Business/2016-6281-95 dated 28-06-16, and Office order No. HPSPCB/HIM-XGN/2016-17-504-18 in this regard is uploaded in the website for public. The same can be easily seen on website. Home- Notification-Under Air and water Act Details
173

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File View URL Department has developed a HIMXGN portal in year 2009 for user to view inspection reports. Details
174

Design and implement a system for computerized allocation of inspectors

Approved View File View URL In view of increasing transparency The Department has issued Notification with Number 504-18 dated 11th April 2016 clearly stating that the HIMXGM Module has been updated for computerized allocation of inspectors. The same notification can be seen on The Department website under the links, Under General Notification. The video has been uploaded on HPPCB website. the link is http://hppcb.nic.in/Inspection.mp4 Details
175

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL In view of increasing transparency The Department has issued Notification with Number 504-18 dated 11th April 2016 clearly stating that the HIMXGM Module has been updated so that system will assign inspection in such a way that the same officer will not inspect the same establishment twice. Details
176

Establish a dedicated single window agency as the sole point of contact for setting up a business in State

Approved View File View URL State Investment Promotion and Facilitation Cell (IPFC) has been setup by the Government of Himachal Pradesh in the Department of Industries through the Himachal Pradesh Single Window (Investment, Promotion and Facilitation) Ordinance, 2017 (Ordinance No.3 of 2017). IPFC works in a hub and spoke model where all the District Industries Centres (DIC) and the Single Window Offices of Department of Industries work as an integral part. Details
177

Ensure that the single window agency has been set up through a legislation

Approved View File View URL The Himachal Pradesh Single Window (Investment, Promotion and Facilitation) Ordinance, 2017 (Ordinance No.3 of 2017) is published on 27 September 2017 in the e-gazate (http://rajpatrahimachal.nic.in/) having provisions for an single window agency namely State Investment Promotion and Facilitation Cell (IPFC) which works in a hub and spoke model. Details
178

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for issuing all approvals being provided by single window agency

Approved View File View URL The information wizard on the single window portal contains time limits, PSG Notifications and other procedures and checklists for all the services provided through the single window system at one place. Details
179

Define clear timelines mandated through legislation or through notification under the Public Service Delivery Guarantee Act for issuing intent letter, granting sanction and disbursal of applicable incentives as per the industrial/sectoral policy in the State

Approved View File View URL In view of providing timely service, the Department has issued notification dated 28th Oct, 2017 stating that the concerned service, i.e. ranting sanction and disbursal of applicable incentives as per the industrial/sectoral policy in the State to be provided within the mentioned time frame. Details
180

Design and implement an online single window system with functionality for online application submission, payment and approvals and mandate that all applications are submitted online

Approved View File View URL The Himachal Pradesh Single Window (Investment, Promotion and Facilitation) Ordinance, 2017 mandates that all applications must be submitted online. No offline application is accepted. Details
181

Implement a standardized online Common Application Form (CAF) combining applications of all services wherein common information such as applicant`s name, project details, address etc. and common documents are required to be provided only once through single window system

Approved View File View URL The single window portal of Department of Industries, Government of Himachal Pradesh has a Common Application form which provides for common application of all services wherein common information such as applicants name, project details, address, land requirement, electricity requirement, water requirement, etc. and common documents are required to be provided only once through the single window system as illustrated here under. Details
182

Ensure `Registration under The Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996` is provided as a service through the online single window system facilitating the online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots for the step by step approach for registration an under the Building and Other Construction Workers is submitted. Details
183

Ensure `Registration certificate of Establishment Inter State Migrant Workmen(RE&CS)Act,1979 (License of Contractor Establishment)` is provided as a service through the online single window system facilitating the online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. Office order is submitted for the same. Details
184

Ensure `Registration under weights and measures, 1998` is provided as a service through the online single window system facilitating online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The payment gateway integration is shown in Step-22 and Step-23 of this document as a clarification response. Details
185

Ensure `Consent to establish (under Water Act & Air Act)` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. Office order is submitted for the same. Details
186

Ensure `Consent to operate (under Water Act & Air Act)` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. Office order is submitted for the same. Details
187

Ensure `Authorization under Hazardous Waste Rules` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. Details
188

Ensure `Registration under Shops and Establishments Act` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. Details
189

Ensure `Permission for engaging contractor for labour` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. Office order is submitted for the same. Details
190

Ensure `Factories license` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. Office order is submitted for the same. Details
191

Ensure `Factory building plan approval` (under the Factories Act, 1948) is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. Office order is submitted for the same. Details
192

Ensure `Registration under Boiler Act` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. Office order is submitted for the same. Details
193

Ensure `Change of land use` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The information seeked once is not asked any where by the system again. Also documents once uploaded is not asked again by the system. All common information are auto populated by the system throughout the Common application form. There is proper arrengements for tracking of application status and downloading the final certificate through the system. Details
195

Ensure `NOC from Fire Department` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL No payment is demanded by the Department for providing this service. The certificate NoC which is issued online and can be downloaded by the user is shown in this documents. Information or documents once uploaded during filling the CAF or at any other step is not asked again from the user. The status of the application can be tracked from the user dashboard. Details
196

Ensure renewal of `Consent to operate (under Water Act & Air Act)` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. The information once filled in the Common Application Form is auto-populated in each subsequent steps and documents once uploaded not asked. Details
197

Ensure renewal under `Shops and Establishments Act` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. Details
198

Ensure renewal under `Factories license` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. The information once filled in the Common Application Form is auto-populated in each subsequent steps and documents once uploaded not asked. Details
199

Ensure renewal under `Registration under Boiler Act` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Also, the relevant data is auto populated in the forms where ever applicable. The information once filled in the Common Application Form is auto-populated in each subsequent steps and documents once uploaded not asked. Details
200

Ensure `electricity connection` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status and approvals

Approved View File View URL Payment of fee is done through the online payment gateway but at a later stage when the Demand note is generated online post which an applicant can submit fees using multiple options like online banking, credit/debit Card. The Demand Note is generated based on the load required and the circle the connection falls in. The tracking is done through the user dashboard and the final certificate is downloaded and the connection is activated. Details
201

Ensure `water connection` provided as a service through the online single window system facilitating online application submission, payments, tracking of status and approvals

Approved View File View URL There is no payment requirement as the the service is not chargeable. The user can also track the status of application and download the certificate after approval. Information and documents once sought is auto-populated in subsequent steps and there is no duplicity of records in the system. Details
203

Ensure that incentives of all applicable industrial/sectoral policies are applied through a common form without the physical touch points

Approved View File View URL The online single window system supports the principles of single window system where information and documents once uploaded is not asked again during any other process. Office order is submitted for the same. Details
204

Mandate that all queries/clarifications related to investor`s application are sought once and within 7 days of receiving the application

Approved View File View URL The Himachal Pradesh Single Window (Investment, Promotion and Facilitation) Ordinance, 2017 (Ordinance No.3 of 2017) is published on 27 September 2017 in the e-gazate (http://rajpatrahimachal.nic.in/). Please refer to Section 12 Clause (j), (k) & (l). Details
205

Ensure that the Single Window System sends out SMS/e-mail notification to the applicant as and when the application is submitted and/or query is raised and/or application is approved/rejected

Approved View File View URL The single window portal of Department of Industries, Government of Himachal Pradesh has the functionality of sending out SMS/ e-mail notifications to the applicant as and when the application is submitted and/or query is raised and/or application is approved/rejected. At every event on the proposal of the applicant the portal sends notification to the nodal officials, applicants and the single window nodal office of intimation of the progress made. Details
206

Ensure that incentives under Industrial/Sectoral Policy are provided as a service through the online single window system (for intent letter, sanction and disbursement) facilitating online application submission and tracking of status and approvals

Approved View File View URL Department ensure that incentives under Industrial/Sectoral Policy are provided as a service through the online single window system (for intent letter, sanction and disbursement) facilitating online application submission and tracking of status and approvals Details
207

Ensure information on land banks for industrial use is publicly available online at one place

Approved View File View URL Land banks information in industrial areas and industrial estates are available in the form of a downloadable PDF document as well as through the interactive GIS interface. The screen shots in this document tries to illustrate the step-by-step procedure to access the information through the single window web portal. Details
208

Design and implement a GIS system to provide details about the land earmarked for industrial use across the State

Approved View File View URL The single window portal has a feature to provide details about land earmarked for industrial use through GIS for the user to navigate. The links and screen shots of the same is illustrated in this document. Details
212

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for land allotment

Approved View File View URL By Notification No: Ind-II(A)9-1/2014 dated 26th May 2016 the time line for allotment of plot, shed and shops in industrial areas/ estates has been prescribed to be within 15 days from receipt of an application complete in all respects. For the allocation of private land for setting-up industrial unit in the State, permission is required to be obtained under Section 118 of the H.P. Tenancy and land Reforms Act, 1972 from Revenue Department. Details
213

Design and implement a land allotment system that allows online application and payment without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL The investor can apply online for Land Allotment through the Single Window Portal while filling the Common Application Form (CAF) itself. The Himachal Pradesh Single Window (Investment, Promotion and Facilitation) Ordinance, 2017 mandates that all application are submitted online. No applications are accepted in offline mode. Details
214

Ensure that the system allows users to download the final signed land allotment certificate from the online portal

Approved View File View URL Final signed land allotment certificate is provided as a service through the Single window portal where the user may register/ login to the portal with login credentials and fill in the relevant details in the Common Application Form (CAF) or use an existing CAF to apply. Details
215

Allow third parties to easily verify the land allotment certificates in the public domain

Approved View File View URL The information is available in public domain and the user can verify the same by entering the Reference number or Application ID. Details
216

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for processing of application for conversion of land/ change in land use (from the date of application) for land outside of industrial parks/IDCs

Approved View File View URL The time line for Conversion of land/ change in land use (from date of application) for land outside of industrial parks/IDCs is notified under the Public Service Guarantee Act, 2011. Notification No: TCP-A(3)/ 4-2011 dated: 24-4-2014 Details
218

Ensure that the uniform building code/building by-law include provisions for risk-based classification of buildings

Approved View File View URL Go to the home page, scroll down to the Citizen Facilitation tab and click on Instructions/ Order. Click on the Ease of doing business-Risk Bases Classification of Buildings to view Letter No. TCP F(10) 4/2015 to find the risk-based classification of buildings. Details
219

Ensure that the uniform building code/building by-law includes accreditation programs and clear responsibilities for professionals including architects and engineers engaged in the construction process

Approved View File View URL Go to the home page, scroll down to the Citizen Facilitation tab and click on Download Forms. Once you are on the Form Page click on the PDF icon next to Appendix-10. Scroll To page 2 to view the accreditation programs and responsibilities of professionals including architects and engineers. Details
223

Conduct a survey of all industrial areas of State and create a list of plots with trees and publish online a comprehensive information on type of trees

Approved View File View URL Step by Step Screenshots Details
224

Publish online the detailed information on applicable replanting requirements for plots with varying tree populations

Approved View File View URL Screenshots to see detailed information on replanting guidelines as published on the website. * Order No-FFE-B-A (3)-1/2017 dated 20th April 2017. Details
229

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation to grant construction permits including all required approvals; pre-construction, during construction and post construction

Approved View File View URL The timelines for granting construction permits including all required approvals is defined under the Public Service Guarantee Act, 2011. The illustrations of the same is mentioned below in a step-by step procedure. Details
230

Mandate that a single, joint site inspection will be carried out by all concerned authorities such as Fire, Sewerage, Electricity, Labour (such as Factory license), Water Department and internal departments responsible for granting construction permits in urban areas and IDCs

Approved View File View URL Documents which clearly mandates that joint inspection will be conducted (for all NOC issuing agencies) while construction permits is available on the website of the Department. Details
234

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily access the approval certificates of past two years from the online portal of Department of Town and Country Planning. On the bottom of the home page of the web portal Planning Permission Cases link needs to be clicked upon to access the list of approval certificates. This information is available in the public domain on the website. Details
235

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Screenshots to see detailed information about the procedure and a comprehensive list of documents required. Complete Procedure, Instructions, checklist and work flow has been attached. Details
236

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Notification No-FFE-A(B)9-1/2016 dated 15-06-2016. Order No-FFE-B-A(3)-1/2017 dated 20-04-2017 Details
237

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Screen shots of steps for online application, payment, tracking and monitoring of Tree Felling Permission. NO FEE IS LEVIED FOR ACCORDING THE TREE FELLING PERMISSION (NOC) ONLINE IN HIMACHAL PRADESH. Details
238

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL Screen shots of process to download the final signed approval certificate from the Online Tree Felling Permission. URL has been checked.It is working Details
239

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Screen shots of online process for verifying approval certificates in public domain. Details
240

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Screen shots of steps for information about the procedure and a comprehensive list of documents required on the Departments web site Details
241

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL * Screen short of Time line mandated through HP service Guarantee Act 2011. Notification No-FFE-A(A)3-1/2017 dated 05-05-2017 Details
242

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Ease of Doing Business link is available on the departmental web site i.e., http://hpforest.nic.in/, which after clicking directs to Online Tree Transit Permission, from where Click to apply for online Tree Transit Permission gives access to a system to submit application online, and thereafter tracking and monitoring is feasible online without the need for a physical touch point for document submission and verification. Details
243

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL Please visit Home Page http://hpforest.nic.in/ Ease of Doing Business link is available which after clicking directs to online Tree Transit Permission from where Click to apply for online tree transit permission gives access to a Check application Status link from where final signed approval certificate can be downloaded from online portal. The URL has been checked , it is working properly. Details
244

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Screen shots of online process of verifying approval certificates in public domain Details
245

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Step By step Screenshots to navigate to obtain the procedure checklist and comprehensive list of documents required for both the approvals Details
246

Define clear timelines mandated through legislation for approval of application

Approved View File Screenshot of document defining clear timelines mandated through legislation for approval of application Details
247

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Step By Step Screenshots attached showing online application submission tracking and monitoring without the need for a physical touch point for document submission and verification as shown in the screen shots below. Notification mandating online submission of document is available on the website. Details
248

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File Steps to download the final signed approval certificate from the online portal Details
249

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Steps to navigate districts wise N.O.C of past two years. District wise NOC being shown. Details
250

Notify a list of white category industries, which are exempted from taking clearances from State pollution control board

Approved View File View URL The Department has uploaded the list of white category industries that doesnt need clearance from the board. Details
251

Allow for auto-renewal of Consent to Establish (under Water Act, 1974 and Air Act, 1981) based on self-certification/third party certification and ensure that majority of establishments avail this provision

Approved View File View URL State Board vide its Notification No. Notification No. PCB/Ease of Doing Business/2016-5408-5447 dated 18.06.2016 for implementation auto-renewal of Consent to Establish (under Water Act, 1974 and Air Act, 1981) based on self-certification. Details
252

Allow for auto-renewal of Consent to Operate (under Water Act, 1974 and Air Act, 1981) based on self-certification/third party certification and ensure that majority of establishments avail this provision

Approved View File View URL Notification No. PCB/Ease of Doing Business/2016-5369-5407 dated 18.06.2016 for implementation auto-renewal of Consent to Operate (under Water Act, 1974 and Air Act, 1981) based on self-certification. Details
253

Issue Consent to Operate with a validity period of 5 years or above

Approved View File View URL Notification No PCB (Engg.) Bd. Mtg(63)2011-9397-9443 dated 30-07-2011 Issuing Consent to Operate with a validity period of 5 years or above. Details
254

Issue Consent to Establish with a validity period of 5 years or above

Approved View File View URL State Board vide its Notification No. PCB/Ease of Doing Business/2016-5448-5448 dated 18.06.2016 for Issuing Consent to Establish with a validity period of 5 years or above. Details
255

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Department website has a well defined checklist that is the list of document needed and clearly stated procedure for Consent to Establish under Water (Prevention and Control of Pollution) Act, 1974. Details
256

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL In view of providing timely service, the Department has issued notification dated 21th April, 2016 stating that the concerned service, i.e. Consent to Establish under Water (Prevention and Control of Pollution) Act, 1974 to be provided within the mentioned timeframe. The same notification can be seen on The Department website under the links, Public Service Delivery Guarantee Act. Details
257

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Department has developed a HIMXGN portal for online application, payment and tracking without any need of physical document submission. The Department has also uploaded a user manual for the assistance of user for understanding the facilities and step wise procedure to be followed for application, payment and tracking of their respective application. Details
258

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The Department has implemented system/web-portal HIMXGN to ensure user can download approval certificate. Details
259

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL In view of increasing transparency, third party can see and verify the details like validity, Date of Issue etc. information and certificate is available in public domain of by electing PBCID of any establishment from the list available online. Details
260

Publish information about the procedure and a comprehensive list of all documents required on the Department`s web site

Approved View File View URL Department website has a well-defined checklist that is the list of document needed and clearly stated procedure for Consent to Establish under Air (Prevention and Control of Pollution) Act, 1981. Details
261

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL In view of providing timely service The Department has issued notification dated 21th April, 2016 stating that the concerned service that is Consent to Establish under Consent to Establish under Air (Prevention and Control of Pollution) Act, 1981 to be provided within the mentioned timeframe. Details
262

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Department has developed a HIMXGN portal for online application, payment and tracking without any need of physical document submission. The Department has also uploaded a user manual for the assistance of user for understanding the facilities and stepwise procedure to be followed for application, payment and tracking of their respective application. Details
263

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The Department has implemented system/web-portal HIMXGN to ensure user can download approval certificate. Details
264

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL In view of increasing transparency, user can see and verify the details like validity, Date of Issue etc. In public domain of by electing PBCID of any establishment from the list available online. Details
265

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Department website has a well defined checklist that is the list of document and procedure for Authorization under Hazardous Waste (Management and Handling) Rules, 2016 For Procedure visit Link: http://hppcb.nic.in/Consent/SOP.pdf For Checklist visit link: http://hppcb.nic.in/Consent/checklist_haz.pdf Details
266

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Department website has a Define clear timelines mandated through legislation for approval of complete application The same notification can be seen on The Department website under the links, General Notification Details
267

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Department has developed a HIMXGN portal for online application, payment and tracking without any need of physical document submission. The Department has also uploaded a user manual for the assistance of user for understanding the facilities and stepwise procedure to be followed for application, payment and tracking of their respective application. Details
268

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The Department has implemented system/web-portal HIMXGN to ensure user can download approval certificate. Details
269

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL In view of increasing transparency, user can see and verify the details like validity, Date of Issue etc. In public domain of by electing PBCID of any establishment from the list available online. Details
270

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Department website has a well -defined checklist that is the list of document and procedure for Consent to Operate under Water (Prevention and Control of Pollution) Act, 1974 Details
271

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL In view of providing timely service The Department has issued notification dated 21st April, 2016 stating that the concerned service Consent to Operate under Water (Prevention and Control of Pollution) Act, 1974 to be provided within the mentioned time frame. Details
272

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Department has developed a HIMXGN portal for online application, payment and tracking without any need of physical document submission. The Department has also uploaded a user manual for the assistance of user for understanding the facilities and stepwise procedure to be followed for application, payment and tracking of their respective application. Details
273

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File View URL The Department has implemented system/web-portal HIMXGN to ensure user can download approval certificate. Details
274

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL In view of increasing transparency, user can see and verify the details like validity, Date of Issue etc. In public domain of by electing PBCID of any establishment from the list available online. Details
275

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Department website has a well-defined checklist that is the list of document and procedure for Consent to Operate under Air (Prevention and Control of Pollution) Act, 1981. Details
276

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL In view of providing timely service The Department has issued notification dated 21th April, 2016 stating that the concerned service that Consent to Operate under Air (Prevention and Control of Pollution) Act, 1981 to be provided within the mentioned timeframe. The same notification can be seen on The Department website under the links, Public Service Delivery Guarantee Act. Details
277

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Department has developed a HIMXGN portal for online application, payment and tracking without any need of physical document submission. The Department has also uploaded a use manual for assistance of user for understanding the facilities and stepwise procedure to be followed for application, payment and tracking of their respective application. Details
278

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File View URL The Department has implemented system/web-portal HIMXGN to ensure user can download approval certificate. Details
279

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL In view of increasing transparency, user can see and verify the details like validity, Date of Issue etc. In public domain of by electing PBCID of any establishment from the list available online. Details
280

Ensure that DisComs uses automated tools to monitor outages in all Industrial areas of State

Approved View File View URL HPSEBL has introduced Automatic Meter Reading AMR for the consumers above 100 kW in the Industrial town which is a step for IT application for billing/ energy audit /energy accounting/ tripping/ shutdowns. Details
282

Ensure that the regulator publishes monthly or quarterly the data regarding total duration and frequency of outages online in public domain

Approved View File View URL The reliability indices (data regarding total duration and frequency of outages) are being published online quarterly Details
283

Ensure that total outage cap is fixed by regulator for a quarter/year and the Discoms compensates customers for outages that go over the fixed cap

Approved View File View URL The maximum limit for the scheduled outages has been fixed and the compensation leviable for violation of the standard performance benchmarks has also been specified in HPERC (distribution performance standards) regulations 2010. As per the chapter -II compensation mechanism of these regulations the affected person has to file his claim for compensation in a prescribed format. Details
284

Ensure that information on effective tariffs are available online, and that customers are notified of a change in tariff ahead of the billing cycle

Approved View File View URL Notification regarding Schedule of Tariff vide No. HPSEBL/CE-(Comm.)/SERC-4/2017-2615-2934 Dated: 26-05-2017 stating the Schedule of Tariff and the general conditions of tariff for supply of electricity to various categories of consumers in Himachal Pradesh with effect from 1st April, 2017. Details
285

Reduce the number of documents required for obtaining the electricity connection to only two i.e. proof of ownership/occupancy and authorization document (in case of firm/company)

Approved View File View URL HPSEBL has reduced the number of documents for getting electricity connection to only two, URL for notification is attached for reference. Details
286

Allow third party inspection of internal installations and ensure that majority of establishments avail this provision

Approved View File View URL GoHP has issued notification vide No. MPP-F(5)-22/2013-I dated 28.06.2016 in compliance of the recommendation. Details
287

Ensure that users are provided a fixed cost estimate based on the load (KVA/KW) required for obtaining electricity connection in all industrial areas of State and ensure these charges (demand note) is generated through the online system

Approved View File View URL Fixed cost estimate (approved by HPERC) based on the load (KVA/KW) required for obtaining electricity connection is available on the Departments website. Department has developed a system in which an applicant can apply online, submit documents and track his/her application without the need for a physical touch point for document submission. Demand note is generated online, post which an applicant can submit fees using multiple options like Online banking, credit/debit Card. Details
288

Implement a system that allows online application submission, payment and tracking of status without the need for a physical touch point for document submission for new electricity connection and mandate that all applications are submitted online

Approved View File View URL Department has developed a system in which an applicant can apply online, submit documents and track his/her application without the need for a physical touch point for document submission. Demand note is generated online post which an applicant can submit fees using multiple options like Online banking, credit/debit Card. Details
290

Design and develop an online system for granting road cutting permissions in a manner that it allows online application submission, payment, document submission and approvals.

Approved View File View URL Please visit Home Page httphppwd.gov.in Apply for Road cutting Permission link is available, which after clicking directs to online application submission, payment, document submission and approvals. Step by step screenshots to apply and get approval for road cutting permission. Details
291

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application for granting `Right of Way` (RoW) permission

Approved View File View URL Please visit Home Page CITIZEN SECTION is available, which after clicking directs to Citizen Charter from where the Public Service Delivery Guarantee Act notification can be seen. Notification No-PBW (B) F (4)4/2017 dated 27th September 2017. Details
292

Allow third parties to easily verify the authenticity of electricity connections and respective premise/entity/individual through online system in the public domain

Approved View File View URL Third parties/other users such as Other Government Agencies, Banks, etc. can check the authenticity of the document online, using the unique 10 digit K number by visiting the portal as specified in this document. Details
293

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Complete procedure (highlighting the step by step movement of the application within the department till the approval process) and checklist are available on the department website. Department has also mandated timelines through the Public Service Delivery Guarantee Act for approval of complete application. Details
294

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL GoHP has mandated timelines through Public Service Delivery Guarantee Act for approval of application vide notification no. MPP-F(10)-10/2017-Loose dated 26th October, 2017. Details
295

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An applicant can submit fees using multiple options like online banking, credit/debit Card. After successful payment/submission applicant may print, view and track the application status. After getting approval of application, applicant may print and download their respective certificate. As part of EODB recommendations, department has also mandated filing of applications in online mode only. Details
296

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL A system generated certificate is available for establishments to download after Login into application. Step by step process how to download the approved certificate is listed in this document. Details
297

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify licence/certificates in public domain. Information can be easily retrieved by submitting the application id/ reference number on the department website. Step by step process how to search the establishment/ data is listed in the submitted document. Details
298

Publish information about the procedure and a comprehensive list of documents required by all relevant agencies for providing water connection in urban and industrial areas of State on the Department`s web site

Approved View File http://admis.hp.nic.in/iph/Citizen/WaterConnectionApplication.aspx Details
299

Define clear timelines mandated through legislation for obtaining water connection by all concerned agencies

Approved View File http://hpiph.org/Letter%20circular%20proceeding/Notification%20dt%2016.12.2011.pdf Details
301

Ensure that users are provided assistance for e-filing at service centers

Approved View File View URL With a view to provide prompt and timely assistance to user Department has also made available the List of Contact of Nodal Officers on its website for users assistance. Home Page has all these information. Details
302

Establish a helpline providing basic services and assisting users in preparing and filing returns

Approved View File View URL With a view to provide prompt and timely assistance to user Department had made available 24X7 Toll Free Number and Help Desk email id on its website to provide any needed assistance to the user at all time. Home Page has all these information. Details
303

Mandate that VAT refund payment should directly be paid into organization`s account within 60 days

Approved View File View URL Department has made provision under new Amendment regarding Refunds under HP VAT, with number No. EXN-TAX-F10-16-2014 DATED 22-09-2017 thus has mandate that VAT refund payment should directly be paid into organizations account within 60 days. Details
320

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Professional Tax Act is not implemented in Himachal Pradesh Department vide ordinance that is Notification to repeal the HP Tax on Professions Traders Callings and Employments Act. Hence investors does not have to go for this process. Details
321

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Professional Tax Act is not implemented in Himachal Pradesh Department vide ordinance that is Notification to repeal the HP Tax on Professions Traders Callings and Employments Act. Hence investors does not have to go for this process. Details
322

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Professional Tax Act is not implemented in Himachal Pradesh Department vide ordinance that is Notification to repeal the HP Tax on Professions Traders Callings and Employments Act. Hence investors does not have to go for this process. Details
323

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL Professional Tax Act is not implemented in Himachal Pradesh, Department vide ordinance, that is Notification to repeal the HP Tax on Professions, Traders Callings and Employments Act.Hence investors does not have to go for this process. Details
324

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Professional Tax Act is not implemented in Himachal Pradesh, Department vide ordinance, that is Notification to repeal the HP Tax on Professions, Traders Callings and Employments Act.Hence investors does not have to go for this process. Details
342

Design and implement a system for online filing of Profession Tax

Approved View File View URL Professional Tax Act is not implemented in Himachal Pradesh, Department vide ordinance, that is Notification to repeal the HP Tax on Professions, Traders Callings and Employments Act. Hence investors does not have to go for this process. Details
348

Design and implement a system for online payment of Profession Tax

Approved View File View URL Professional Tax Act is not implemented in Himachal Pradesh, Department vide ordinance, that is Notification to repeal the HP Tax on Professions, Traders Callings and Employments Act. Details
356

Establish a formal investors facilitation center/bureau in State for investment promotion, industrial facilitation, regulatory reforms and obtaining user feedback

Approved View File View URL IPFC is also constantly interacting through its helpline numbers with the potential investors and facilitating them in filling of online application for setting-up of industries. The illustrations in this document further elaborates the setup and functioning if the State Investment Promotion and Facilitation Cell (IPFC). Details
357

Define working procedures for the investors facilitation center/bureau such as for queries regarding the application and approval process, query recording and ticketing, service timelines for query handling, aligning relationship managers and reverting back to investors

Approved View File View URL IPFC functions as a sole point of contact for investors virtually through the Single Window Portal. Details
360

Mandate that the final profession tax registration certificate (where applicable) will be issued within at most one (1) working day from the date of submission of online application form

Approved View File View URL Professional Tax Act is not implemented in Himachal Pradesh, Department vide ordinance, that is Notification to repeal the HP Tax on Professions, Traders Callings and Employments Act. Details
361

Enact a legislation (e.g. Right to Services Act) to mandate time-bound delivery of all services provided by the State Government to Industries/ Businesses

Approved View File View URL With a view to provide time bound service the Department has under The Himachal Pradesh PUBLIC SERVICES GUARANTEE ACT 2011 has mandate time-bound delivery of all services provided by the State Government to Industries- Businesses. The same can find as following. Details
362

Ensure that the time-bound service delivery legislation defines punitive provisions that deter officials from not complying with the defined timelines for services being provided to Industry/ Business

Approved View File View URL With a view to provide and ensure time-bound service the Department has under The Himachal Pradesh PUBLIC SERVICES GUARANTEE ACT 2011 has mandate time-bound delivery of all services provided by the State Government to Industries-Businesses and has also defines punitive provisions that deter officials from not complying with the defined timelines for services. Details
363

Develop an online system available in public to publish real time status of applications submitted to the departments concerned for obtaining clearances

Approved View File View URL Department has Develop an online system available in public to publish real time status of applications submitted to the departments concerned for obtaining clearances The same can find as following. Details
364

Ensure that online system sends automated SMS/e-mail notification to respective Head of the Department with status information on the applications in which clearances are likely to breach the prescribed timelines (e.g. when 90% of prescribed time limit is passed and clearance is still not given to applicant)

Approved View File View URL an online system available to Ensure that online system sends automated SMS/e-mail notification to respective Head of the Department with status information on the applications in which clearances are likely to breach the prescribed timelines (e.g. when 90% of prescribed time limit is passed and clearance is still not given to applicant) Details
365

Ensure that the time-bound service delivery legislation defines clear procedures for applicants to submit grievances relating to non-compliance with the defined timelines

Approved View File View URL With a view to provide and ensure time-bound service delivery legislation defines clear procedures for applicants to submit grievances relating to noncompliance with the defined timelines, the Department has under The Himachal Pradesh PUBLIC SERVICES GUARANTEE ACT 2011 and Acknowledgment form is also mentioned at from-I in Public Services guarantee Rules 2011. Provision of appeal and penalty is also mentioned in the act at clause 6 and 8 respectively. Details
369

Publish information about the procedure and a comprehensive list of documents required on the web site

Approved View File View URL Application Submission Procedure, Application Approval Procedure (Department Work Flow) with Timelines is submitted as a clarification response. Details
370

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL * Steps to navigate to the Public Service Guarantee Act, 2011 Notification for Grant/Renewal of Retail Drug License. * Screen shots of the PSG Notification for Grant/Renewal of Retail Drug License is attached. Details
371

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Online Mandate Order for Application submission is submitted as a clarification response. Details
372

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL The link shared is a government centralized online system for applying drug licenses, which is currently being used by 16 States. Details
377

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL