header Image
KERALA
Implementation Percentage
26.97%

YES
89
NO
241
N/A
10
Reform Details
Reform NoReform AreaStatusDocument AttachedURLRemarksgood PracticeView
2

Develop and make publicly available a comprehensive checklist of all required pre-operation No Objection Certificates (NOCs), licenses, registrations and other mandatory State approvals required for starting business operations

Approved View URL The attached link provides input into all the departments and agencies from where the clearances need to be obtained for starting an enterprise in the State. Selection of each department header provides the detailed information on the checklist and documents. Further, information in this regard is also provided in the link http://ksidc.org/nri-zone.php under the header Procedures and Clearances. Details
5

Establish a centralized help line number to facilitate queries regarding the application and approval process

Approved View File Kerala State Industrial Development Corporation (KSIDC) is the premier Government agency working for industrial and investment promotion in Kerala. A one stop-shop to set up an industry in Kerala and a single point contact for investments to the State, KSIDC offers a comprehensive set of services that include developing business ideas, identifying viable projects, feasibility study and providing financial assistance and guidance for implementation. Details
8

Mandate that the final professional tax registration certification (where applicable) will be issued within at most one (1) working day from the date of submission of application form

Approved View URL As per Panchayat Raj Act,Professional Tax has no registration.The local authorities issue notice u/s250 of Kerala Municipality Act calling employer to furnish details of employees working in organisation during assessment period(six months).The detail will be entered in Demand Register.Notice shall be issued to establishment during May and November to furnish detail of salary paid to employees.The employer shall furnish information and remit the profession tax not later than August and February. Details
9

Enact a legislation (e.g. Right to Services Act) to mandate time-bound delivery of services to Industries/ Businesses

Approved View File The Government order no. PMP1/22011/11 dtd. 04.04.2013 stating the designated officer, appellate authority, penalty, timlines of Industries Department for the Right to Services Act in this regard is provided in the link.The link to the malayalam version is https://kerala.gov.in/documents/10180/1fdc7ee5-2f82-42a2-aa8e-853ff5a59b88.The State is currently following the centralised Right to Services Act also, which can be accessed from the link https://kerala.gov.in/right-to-services. Details
10

Ensure that the time-bound service delivery legislation defines punitive provisions that deter officials from not complying with the defined timelines for services being provided to Industries/ Businesses

Approved View URL All punitive actions with regard to non compliance of timelines in Industries Department is mandated by the Right to Services Act of the State. The link to the same has been uploaded. Please see point no. 8 of pages 3 and 4 in this regard. The State is currently following the Right to Services Act, which can be accessed from the link https://kerala.gov.in/right-to-services. Details
11

Ensure that the time-bound service delivery legislation defines clear procedures for applicants to submit grievances relating to non-compliance with the defined timelines

Approved View URL All the procedures of filing appeal and the documents required as mandated by the Right to Services Act is provided in the link attached. Also the timeline for filing appeal and related information is available in the link https://kerala.gov.in/documents/10180/200eded6-5ed5-426d-9bae-900d5dc1e228 Further the following link provides inputs into the total departments / agencies for which the Right to Service Act is applicable- https://kerala.gov.in/right-to-services Details
14

Establish a dedicated physical body/ bureau that functions as the sole point of contact for the purpose of setting up a business

Approved View URL Presently, Kerala State Industrial Development Corporation Ltd. (KSIDC) is the nodal agency at the State level, Directorate of Industries and Commerce at the District level. Details
15

Ensure that the single window body/ bureau has been set up through a legislation/State notification

Approved View File It has been implemented through an established Single Window Act. Details
19

Ensure that the single window provides clear timelines for issuing all approvals

Approved View File Present Single Window Clearance Act specifies clear timelines - Section 10 and 11 of the ACT Details
20

Ensure that the single window provides clear timelines for addressing investor grievances

Approved View File Present Single Window Clearance Act specifies clear timelines Details
41

Design and implement an online system for filing of EM Part I and Part II under The Micro, Small and Medium Enterprises Development Act, 2006

Approved View URL The mechanism has already been implemented by Directorate of Industries and Commerce. The attached link provides the details on the procedures for filing IEM I & II Details
42

Ensure information on land banks for industrial use are made publicly available online

Approved View File Details of industrial land provided in the attached document. The same is available in public domain as well Details
43

Earmark industrial land parcels with specific criteria (e.g. type of industries, pollution levels etc.) for industries that can be setup on such land

Approved View URL The same has been done separately for the land parcels owned by KINFRA. Details
47

Define clear timelines defined for processing of application for land allotment (from the date of application)

Approved View File The Government order no. PMP1/22011/11 dtd. 04.04.2013 stating the designated officer,appellate authority,penalty,timlines of for the Right to Services Act in this regard, the link to the malayalam version is https://kerala.gov.in/documents/10180/1fdc7ee5-2f82-42a2-aa8e-853ff5a59b88. The English translation has been uploaded. The State is currently following the centralised Right to Services Act also, which can be accessed from the link https://kerala.gov.in/right-to-services. Details
49

Make available a model sale deed format for property registration on the department’s website

Approved View URL Document number 16 is Sale deed. Details
57

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File The English translation has been uploaded. The link to malayalam version of the Circular No. IT-3/30120/2010 dtd. 12.08.2016 detailing the procedures for preparing Registration documents for common public, which is based on model documents, and the details of accompaniments to be included in this regard is http://www.keralaregistration.gov.in/fileUploads/Circular.pdf. Details
58

Define clear timelines mandated through legislation for approval of complete application

Approved View File The English translation of the GO is uploaded. The malayalam version of the Government order no. E1/24510/2011 dtd. 14.12.2012 stating the designated officer, appellate authority, timlines of Registration Department for the Right to Services Act in this regard is available in the link https://kerala.gov.in/documents/10180/68e7031d-a9c2-43c7-a228-70840c5d5e6f. Details
64

Ensure that the building code/building bye-laws includes accreditation programs and clear responsibilities and liabilities for professionals including architects and engineers engaged in the construction process.

Approved View File KMBR provide for Registration of Engineers, Architects, Town planners, Building Designers, supervisors etc. These rules also specify their responsibilities and functions. There are also provisions in these rules for structural stability certification by competent persons for high-rise buildings, telecommunication towers etc. Details
69

Define mandatory qualifications for architects, structural engineers and contractors

Approved View File View URL KMBR specify the mandatory qualifications for registration as Architect. The rules are also stipulate qualification for those issuing structural stability certificate in the case of High rise buildings Telecommunication Tower etc.Qualifications are also prescribed for site supervising professionals in the case of High rise buildings.Contractors are outside the purview of building rules. Details
70

Implement a system to allow approval based on third party certification (during construction and/or completion stage, as applicable) of structural design and architectural drawings by authorized structural engineers and architects respectively across all ULBs and IDCs

Approved View URL KMBR/KPBR specify the mandatory qualifications for those issuing structural stability certificate in the case of High-rise buildings, Telecommunication Tower etc. Qualifications are also prescribed for site supervising professionals in the case of High-rise buildings. Both KMBR/KPBR provide provision for certification by third parties like an Architect, Building Designer, Engineer, Town Planner as the case may for providing clearances. Details
75

Establish a dedicated conflict resolution mechanism for land and construction permits.

Approved View URL The rules specify specific period within which the Secretary of the LSIGI has to issue permits. If the secretary delays to grant or refuse to approve or permit, the rules also provide for reference to Municipal council Panchayat. Also, there exists the presence of Ombudsman for litigation. Details
77

Define clear timelines mandated through legislation for approval of complete application

Approved View URL Section 14 of the Kerala Panchayat and Municipality Buildings Rules provided in the above link and in the following link provides clear timeline of 30 days for granting approval, that too a written consent Details
82

Define clear timelines mandated through legislation for approval of complete application

Approved View File Right to Services Act exists for the Forests & Wildlife department Details
87

Define clear timelines mandated through legislation for approval of application

Approved View URL The details on the timeline is provided in the standing order, the link to which has been attached. Please view pages 2 and above for all information in this regard. Details
91

Enact a list of green industries applicable for the State.

Approved View URL A list of green industries currently available with the PCB, GoK Details
97

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View URL The details on the procedures and list of documents is available in the pages 25 - 29 of the attached link. Further, the detail is also provided in the link http://www.ksidc.org/pdfs/ancillary-service-forms/PCB-form1.pdf along with the application (Page 13: Heading - Accompaniments) Details
98

Define clear timelines mandated through legislation for approval of complete application

Approved View URL The details on the timeline is available in the pages 25 - 29 of the attached link, which is 4 months. Consent to Establish and Consent to Operate is processed under the provisions of Water Act 1974. The Act stipulates that if Consent to Establish or Operate is not granted within the period of 120 days from the date of receipt of completed application, the consent be considered deemed to have been granted. The State hs no other mandated timeline. Details
100

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File The screenshot to the approved document can be obtained from the web portal http://krocmms.nic.in/KSPCB/index.gsp is provided. The demo user name is G16DEMO2306979 and password is test@123. Any third party may also obtain or verify approved certificates, with out logging in, from the link http://krocmms.nic.in/KSPCB/userMaster/grantApplicationSearch Details
101

Allow third parties to easily verify approval certificates in the public domain

Approved View File Any third party may obtain or verify approved certificates, with out logging in, from the link http://krocmms.nic.in/KSPCB/userMaster/grantApplicationSearch.The screenshot to the approved document is provided. The same can also be obtained from the web portal http://krocmms.nic.in/KSPCB/index.gsp by login and without login. The demo user name is G16DEMO2306979 and password is test@123. Details
103

Define clear timelines mandated through legislation for approval of complete application

Approved View URL The details on the timeline is available in the pages 25 - 29 of the attached link, which is 4 months. Consent to Establish and Consent to Operate is processed under the provisions of Water Act 1974. The Act stipulates that if Consent to Establish or Operate is not granted within the period of 120 days from the date of receipt of completed application, the consent be considered deemed to have been granted. The State has no other mandated timeline. Details
105

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File The screenshot to the approved document, that can also be obtained from the web portal http://krocmms.nic.in/KSPCB/index.gsp, is provided. The demo user name is G16DEMO2306979 and password is test@123. Any third party may also obtain or verify approved certificates, with out logging in, from the link http://krocmms.nic.in/KSPCB/userMaster/grantApplicationSearch Details
106

Allow third parties to easily verify approval certificates in the public domain

Approved View File Any third party may obtain or verify approved certificates, with out logging in, from the link http://krocmms.nic.in/KSPCB/userMaster/grantApplicationSearch.The screenshot to the approved document is provided. The same can also be obtained from the web portal http://krocmms.nic.in/KSPCB/index.gsp by login and without login. The demo user name is G16DEMO2306979 and password is test@123. Details
110

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File The screenshot to the approved document, that can also be obtained from the web portal http://krocmms.nic.in/KSPCB/index.gsp, is provided. The demo user name is G16DEMO2306979 and password is test@123. Any third party may also obtain or verify approved certificates, with out logging in, from the link http://krocmms.nic.in/KSPCB/userMaster/grantApplicationSearch Details
111

Allow third parties to easily verify approval certificates in the public domain

Approved View File Any third party may obtain or verify approved certificates, with out logging in, from the link http://krocmms.nic.in/KSPCB/userMaster/grantApplicationSearch.The screenshot to the approved document is provided. The same can also be obtained from the web portal http://krocmms.nic.in/KSPCB/index.gsp by login and without login. The demo user name is G16DEMO2306979 and password is test@123. Details
113

Define clear timelines mandated through legislation for approval of complete application

Approved View URL The details on the timeline is available in the pages 25 - 29 of the attached link, which is 4 months. Consent to Establish and Consent to Operate is processed under the provisions of Water Act 1974. The Act stipulates that if Consent to Establish or Operate is not granted within the period of 120 days from the date of receipt of completed application, the consent be considered deemed to have been granted. The State has no other mandated timeline. Details
115

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File The screenshot to the approved document, that can also be obtained from the web portal http://krocmms.nic.in/KSPCB/index.gsp, is provided. The demo user name is G16DEMO2306979 and password is test@123. Any third party may also obtain or verify approved certificates, with out logging in, from the link http://krocmms.nic.in/KSPCB/userMaster/grantApplicationSearch Details
116

Allow third parties to easily verify approval certificates in the public domain

Approved View File Any third party may obtain or verify approved certificates, with out logging in, from the link http://krocmms.nic.in/KSPCB/userMaster/grantApplicationSearch.The screenshot to the approved document is provided. The same can also be obtained from the web portal http://krocmms.nic.in/KSPCB/index.gsp by login and without login. The demo user name is G16DEMO2306979 and password is test@123. Details
118

Define clear timelines mandated through legislation for approval of complete application

Approved View URL The details on the timeline is available in the pages 25 - 29 of the attached link, which is 4 months. Consent to Establish and Consent to Operate is processed under the provisions of Water Act 1974. The Act stipulates that if Consent to Establish or Operate is not granted within the period of 120 days from the date of receipt of completed application, the consent be considered deemed to have been granted. The State has no other mandated timeline. Details
120

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File The screenshot to the approved document, that can also be obtained from the web portal http://krocmms.nic.in/KSPCB/index.gsp, is provided. The demo user name is G16DEMO2306979 and password is test@123. Any third party may also obtain or verify approved certificates, with out logging in, from the link http://krocmms.nic.in/KSPCB/userMaster/grantApplicationSearch Details
121

Allow third parties to easily verify approval certificates in the public domain

Approved View File Any third party may obtain or verify approved certificates, with out logging in, from the link http://krocmms.nic.in/KSPCB/userMaster/grantApplicationSearch.The screenshot to the approved document is provided. The same can also be obtained from the web portal http://krocmms.nic.in/KSPCB/index.gsp by login and without login. The demo user name is G16DEMO2306979 and password is test@123. Details
126

Define clear timelines mandated through legislation for approval of complete application

Approved View File The link to the document detailing the list and procedures is provided. Further, the link to the online portal for application submission is https://idms.fabkerala.gov.in/fabnet/UserLogin.do. The user manual in this regard is also provided in the portal. Details
131

Define clear timelines mandated through legislation for approval of complete application

Approved View File The link to the document detailing the list and procedures is provided. Further, the link to the online portal for application submission is https://idms.fabkerala.gov.in/fabnet/UserLogin.do. The user manual in this regard is also provided in the portal. Details
134

Allow third parties to easily verify approval certificates in the public domain

Approved View URL The attached link provides the requisite information Details
136

Define clear timelines mandated through legislation for approval of complete application

Approved View File The link to the document detailing the list and procedures is provided. Further, the link to the online portal for application submission is https://idms.fabkerala.gov.in/fabnet/UserLogin.do. The user manual in this regard is also provided in the portal. Details
139

Allow third parties to easily verify approval certificates in the public domain

Approved View URL The attached link provides the requisite information Details
140

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File The attached Government order provides information on the list of documents needed. The details on registration and procedures is available in the link http://lc.kerala.gov.in/; wherein the header apply online may be selected Details
141

Define clear timelines mandated through legislation for approval of complete application

Approved View URL Details
143

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File The screen shots detailing the download of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
144

Allow third parties to easily verify approval certificates in the public domain

Approved View File The screen shots detailing the download and verification of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
145

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File Additionally,the details required is also provided in the link FAQ link in the website http://lc.kerala.gov.in/,wherein the apply online link may be checked. The application form in this regard may be obtained from the link http://www.lc.kerala.gov.in/images/forms/KSCE/ksceb1.pdf Details
146

Define clear timelines mandated through legislation for approval of complete application

Approved View File The attached Government order clearly defines the timelines as per the Right to Service Act Details
148

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View URL The details required is provided in the aforementioned link, wherein the apply online link may be checked. Each option when selected has a detailed steps / procedures to be followed for applying. The dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is uploaded. Details
149

Allow third parties to easily verify approval certificates in the public domain

Approved View File The screen shots detailing the download and verification of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
150

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File The attached Government order provides information on the list of documents needed. The details on registration and procedures is available in the link http://lc.kerala.gov.in/; wherein the header apply online may be selected Details
151

Define clear timelines mandated through legislation for approval of complete application

Approved View File The attached Government order clearly defines the timelines as per the Right to Service Act Details
153

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View URL The dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is uploaded. Details
155

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File The attached Government order provides information on the list of documents needed. The details on registration and procedures is available in the link http://lc.kerala.gov.in/; wherein the header apply online may be selected Details
156

Define clear timelines mandated through legislation for approval of complete application

Approved View File The attached Government order clearly defines the timelines as per the Right to Service Act Details
158

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View URL The dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is uploaded. Details
161

Define clear timelines mandated through legislation for approval of complete application

Approved View File The link to the document detailing the list and procedures is provided. Further, the link to the online portal for application submission is https://idms.fabkerala.gov.in/fabnet/UserLogin.do. The user manual in this regard is also provided in the portal. Details
163

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View URL The user manual (with screen shots) detailing the functionality in this regard is also provided in the portal Details
164

Allow third parties to easily verify approval certificates in the public domain

Approved View URL The attached link provides the requisite information Details
166

Define clear timelines mandated through legislation for approval of complete application

Approved View File The link to the document detailing the list and procedures is provided. Further, the link to the online portal for application submission is https://idms.fabkerala.gov.in/fabnet/UserLogin.do. The user manual in this regard is also provided in the portal. Details
168

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View URL The user manual (with screen shots) detailing the functionality in this regard is also provided in the portal. Details
169

Allow third parties to easily verify approval certificates in the public domain

Approved View URL The attached link provides the requisite information Details
170

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File Additionally,the details required is also provided in the link FAQ link in the website http://lc.kerala.gov.in/,wherein the apply online link may be selected. The hard copy of the application form in this regard may also be obtained from the link http://www.lc.kerala.gov.in/images/forms/KSCE/ksceb1.pdf Details
171

Define clear timelines mandated through legislation for approval of complete application

Approved View File The attached Government order clearly defines the timelines as per the Right to Service Act Details
173

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View URL The dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is uploaded. Details
175

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File Additionally,the details required is also provided in the link FAQ link in the website http://lc.kerala.gov.in/,wherein the apply online link may be selected Details
176

Define clear timelines mandated through legislation for approval of complete application

Approved View File The attached Government order clearly defines the timelines as per the Right to Service Act Details
178

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View URL The details required is provided in the aforementioned link, wherein the apply online link may be checked. Each option when selected has a detailed steps / procedures to be followed for applying.The dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is uploaded. Details
182

Enact measures to ensure that the utility compensates customers for outages that go over a certain cap, or that a fine is imposed by the regulator if the outage cap is exceeded

Approved View URL KSERC Regulations already provide opportunity for compensation by penalizing the Licensee for outages that go over a certain gap. Details
183

Ensure that information on effective tariffs are available online, and that customers are notified of a change in tariff ahead of the billing cycle

Approved View URL The tariff is available in the aforementioned link Details
190

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View URL All the requisite details is provided in the link Details
191

Define clear timelines mandated through legislation for approval of complete application

Approved View File The attached Government order clearly defines the timelines as per the Right to Service Act Details
193

Design and implement a system for Value Added Tax (VAT) to be filed online

Approved View File View URL Details
194

Design and implement a system for Central Sales Tax (CST) to be filed online

Approved View File View URL Details
199

Design and implement a system for Value Added Tax (VAT) to be paid online

Approved View File View URL Details
200

Design and implement a system for Central Sales Tax (CST) to be paid online

Approved View File View URL Details
205

Ensure that users are provided assistance for e-filing at service centers

Approved View URL This is being taken care of by Akshaya Centre Details
206

Establish a helpline providing basic services assisting users in preparing and filing returns

Approved View URL The details of contact helpline numbers is provided for the entire 14 districts of the State Details
212

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View URL Details
213

Define clear timelines mandated through legislation for approval of complete application

Approved View URL The requisite information is available in the link provided Details
214

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL Details
218

Define clear timelines mandated through legislation for approval of complete application

Approved View URL The requisite information is available in the link provided Details
238

Define clear timelines mandated through legislation for approval of complete application

Approved View URL The requisite information is available in the link provided Details
253

Publish a well-defined inspection procedure and checklist on department’s web site

Approved View File The attached document provides all details. Further, at present building rules provide for e-filing of applications for permit. The Government through Information Kerala Mission have introduced Sanketham for Urban LSGIs and Sanchita for rural a checklist based software for submission and scrutiny of applications for permit in which the digital copies of the plans can also be uploaded. Details
335

Publish model contract templates and guidelines on department’s website that may be used for commercial contracts

Approved View URL The details are available in the attached link. Details
338

Design and implement a system to allow for publishing e-cause lists for commercial disputes in District courts/Commercial courts

Approved View URL The e-cause list of District / Commercial courts can be obtained from the attached link. The same is of Thiruvananthapuram District as a dummy case. For all districts, please see the link http://ecourts.gov.in/kerala wherein each district may be selected based on need; further the cause list header may be chosen. Details

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