header Image
DELHI
Implementation Percentage
23.46%

YES
84
NO
274
N/A
14
Reform Details
Reform NoReform AreaStatusDocument AttachedURLRemarksgood PracticeView
3

Introduce a provision for issuing Factory License and all subsequent renewals with validity of 10 years or more

Approved View URL The Govt. of NCT of Delhi Vide Gazette notificationNo.F.27(07)/CIF/Lab/2016/266 dated 18.05.2017, issued under Delhi Factories (Amendment ) Rules 2017, formulated under The Factories Act, 1948 provides grant and renewal of Factory license with a validity period of 01 year or 5 year or 10 years (Rule 5 for grant of factory license and rule 7 for renewal of factory license) Details
4

Eliminate the requirement of inspection prior to registration under the Shops and Establishment Act and ensure that the registration is granted within one day from the date of application

Approved View File View URL There is no requirement of inspection prior to registration under the Shops and Establishment Act The system generates registration certificate online on real time basis i.e the same day which can be downloaded by the applicant. Copy of notification/GIO issued in 2009 could not be traced. Copy of public notice no DIP/1404/09-10 is enclosed. In addition, online application and registration given same day is also enclosed Details
5

Publish information about the procedure and comprehensive list of documents on the Department`s web site

Approved View URL For registration and grant of licence under the Factories Act, 1948, procedure and comprehensive list of all documents are available on the website http://labour.delhi.gov.in. After opening the link, search for specific service on Grant of Factory Licence under the Factory Act, 1948 (page no 50-51) of list of services of Labour Department, GNCTD. For renewal of licence refer page 52-53 of the document uploaded. The link is operational now. Details
6

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Clear timelines of 60 days have been provided at Serial no 233 and 234 in notification no F.6(100/IT/2014/7319-7353 dated 13.08.2014 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011 for registration and renewal of Factory license respectively. Details
10

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File Page no. 48-49 on the uploaded pdf file available under labour department website.link is available on Labour Department website Details
11

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View URL Approval of Building Plan under The Factories Act, 1948 is integrated with the online single window portal of MCD. Timelines of 15 days for approval of plan under the Factory Act have been prescribed in the Unified Building Bye Laws for Delhi 2016- Para 2.3.3(b) of Unified Building Bye Law for Delhi 2016 as amended by notification dated 05.04.2017. There is provision of deemed sanction. The screenshots are attached Details
14

Allow third parties to easily verify the approval certificates in the public domain

Approved View File Approval of building plan under the Factories Act, 1948 is integrated with CAF and e-payment gateway being operated by the MCD The list of plans released by MCD is available in public domain, in which the approval certificate can be easily verified at the link. https://goo.gl/tRKe1z. The third parties may verify the authenticity of plan sanction from the link given. Further the screenshots is also attached Details
16

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Clear timelines have been provided of 60 days at Serial no 244 and 245 of the notification no F.6(100)/IT/2014/7319-7353 dated 13.08.2014 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. Details
32

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Implemented under e-District portal (edistrict.delhigovt.nic.in) by NIC. Notification and revised screenshot of the system covering all steps including online payment are attached . Details
33

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File Implemented under e-District portal (edistrict.delhigovt.nic.in) by NIC. Revised screenshot showing step by step process to download the final approved certificate is attached to prove the functionality of system as PDF Details
36

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Clear timelines have been provided of 01 day at Sl. no 49 of the notification no F.6(100/IT/2011/1304-1313 dated 21.02.2012 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. However, the shop owners can generate the registration certificate on real time basis. Details
38

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File The user can take print the system generated certificate from the portal. Screenshots highlighting each step by step process to take print of registration certificate is attached. Details
39

Allow third parties to easily verify the approval certificates in the public domain

Approved View URL List of all issued registrations are available in website http://labour.delhigovt.nic.in/ser/fse05_search.asp Third parties can easily verified the certificate. Details
42

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Implemented under e-District portal of Govt of Delhi https://edistrict.delhigovt.nic.in Notification and Screen shot attached as PDF file CLA_FORM Details
43

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File Implemented under e-District portal of Govt of Delhi https://edistrict.delhigovt.nic.in Revised screen shot in user point of view included step by step procedure to download final approved certificate is attached Details
47

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Implemented under e-District portal i.e district.delhigovt.nic.in by NIC. Notification and revised screenshot showing online payment is attached Details
48

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File Implemented under e-District portal i.e district.delhigovt.nic.in by NIC. Revised Screenshot including step by step procedure to download the final approved certificate is attached Details
55

Establish a specialized division/bench under the High Court to hear commercial disputes

Approved View URL As per Commercial Courts, Commercial Division and Commercial Appellate Division of high Courts Act 2015 there are four Benches consisting of a Single Judge each on the Commercial Division and four Division Benches on the Commercial Appellate Division functioning in High Court. uRL is given Details
56

Establish specialized commercial courts (in major towns/cluster of district so as to cover the whole State) to hear and resolve the commercial disputes

Approved View URL As per Commercial Courts, Commercial Division and Commercial Appellate Division of high Courts Act 2015 there are four Benches consisting of a Single Judge each on the Commercial Division and four Division Benches on the Commercial Appellate Division functioning in High Court. URL is given. Details
59

Limit the maximum number of adjournments that can be granted in commercial disputes

Approved View File Practice Direction vide orders No. 2/Rules/DHC/dated 29-01-2009 has been issued by the High Court of Delhi. Copy of the orders No. 2/Rules/DHC/dated 29-01-2009 has been issued by the High Court of Delhi. Uploaded Details
60

Limit the adjournments to unforeseen and exceptional circumstances

Approved View File Practice Direction vide orders No. 2/Rules/DHC/dated 29-01-2009 has been issued by the High Court of Delhi. Copy of the orders No. 2/Rules/DHC/dated 29-01-2009 has been issued by the High Court of Delhi. Uploaded Details
63

Design and implement a system that allows e-filing for commercial disputes in Commercial courts

Approved View URL E-filing has already been implemented in Delhi High Court through two e-filing centres and is available in following jurisdictions i. Company & Tax Jurisdiction w.e.f 25th Oct 2013 ii. Arbitration Jurisdictions w.e.f 2nd Feb 2015. Details
65

Design and implement a system that allows publishing of e-cause lists for commercial disputes in Commercial courts

Approved View URL system that allows publishing of e-cause lists for commercial disputes in Commercial courts is available on the website of Delhi High Court. Link of URl is given Details
68

Digitize land transaction deeds of last 2 years at all sub-registrar offices and make the same available on an online system

Approved View URL Land Transaction deeds of last 2 years at all Sub Registrar offices are available on an online system Details
72

Digitize cadastral maps of all rural areas in the state

Approved View File View URL Online cadastral maps for the rural areas in Delhi are uploaded. Details
85

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for document registration and mutation of land

Approved View File Clear timelines for registration of documents have been provided for 15 days at Serial no 331 of the notification no F.6(100)/IT/2014/7319-7353 dated 13.08.2014 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. However, registered documents are delivered same day. Details
107

Mandate online submission of inspection report within 48 hours to the Department

Approved View File Timelines for inspections are monitored using the e-forest system. Provisions have now been made for staff to submit their inspection reports through e-forest portal using a text box mechanism. Screenshot of inspection report submission is attached. Order directing online submission of inspection report within 48 hours is attached. Details
116

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Equal Remuneration Act, 1976 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 8 of the link. Details
122

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Factories Act, 1948 is well defined and uploaded on the website of the department. Details
128

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Minimum Wages Act, 1948 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 16 of the link. Details
134

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Shops and Establishments Act is well defined and uploaded on the website of the department. Refer page no 1, 3 and 5 of the link. Details
140

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Payment of Bonus Act, 1965 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 4 of the link. Details
146

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Payment of Wages Act, 1936 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 9 of the link. Details
152

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Payment of Gratuity Act, 1972 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 11 of the link. Details
158

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Inspection procedure and checklist for compliance of inspection under The Contract Labour (Regulation and Abolition) Act, 1970 is well defined and uploaded on the website of the department. Refer page no 1, 3 and 13 of the link. Details
164

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Detailed inspection procedure dated 26.07.2016 and the format to be used for the inspection is placed on the website of DPCC at : http://www.dpcc.delhigovt.nic.in/Inspection_procedure.pdf Details
167

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File Provision in the DPCC web based software exists to download the uploaded inspection reports. Screenshot showing the provision of software is attached as Annexure 1. Details
170

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL Detailed procedure dated 26.07.2016 and the format to be used for the inspection is placed on the website of DPCC. URL of the said provision is : http://www.dpcc.delhigovt.nic.in/Inspection_procedure.pdf Details
173

Allow establishments to view and download submitted inspection reports of at least past two years

Approved View File Provision in the DPCC web based software exists. Screenshot showing the provision of software is attached as Annexure B(1) Details
207

Ensure information on land banks for industrial use is publicly available online at one place

Approved View URL Information on land banks for industrial use is publicly available on website dsiidc.org. The link of url is http://dsiidc.org/dsidc/29092017propertyregister.pdf Details
217

Enact a comprehensive uniform building code/building by-law applicable to the entire State

Approved View URL A comprehensive uniform building code/building by-law-2016 applicable for whole Delhi have been notified by MoUD/DDA vide notification No 1191 (E) dated 22.03.2016. The Unified building by-law for Delhi 2016 have been further modified vide notification No 1053 (E) dated 05.05.2017. Refer URL http://dda.org.in/tendernotices_docs/march15/UBBL%202016%20Notified230316.pdf http://dda.org.in/tendernotices_docs/april120/UBBL-2016%205th%20April%202017060417.pdf Details
218

Ensure that the uniform building code/building by-law include provisions for risk-based classification of buildings

Approved View URL Chapter 3 of UBBL-2016 deals with the risk based classification of all type of buildings. The UBBL-2016 ia available on MCD website at URL- http://dda.org.in/tendernotices_docs/march15/UBBL%202016%20Notified230316.pdf http://dda.org.in/tendernotices_docs/april120/UBBL-2016%205th%20April%202017060417.pdf Details
220

Define mandatory qualifications for architects and structural engineers in the uniform building by-law applicable in State

Approved View URL The qualification of architects & professionals are well defined in Annexure-I of UBBL-2016 and circular dated 30.01.2017 issued by South MCD on the subject qualification of Professional for sanction of building plans. Details
221

Develop legally valid master plans/zonal plans/land use plans for all urban areas and make it available online in public domain

Approved View File The Master Plan and Zonal Plan have been prepared by the DDA and are available on the website of DDA Details
240

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File There are no transit rules for any timber in NCT of Delhi because no commercial felling/logging operations are carried out by any entity in Delhi, precluding the possibility of transit of commercial extracted timber. Department of Forests and Wildlife is mandated to protect every tree, as per the Delhi Preservation of Tree Act, 1994. Details
241

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File There are no transit rules for any timber in NCT of Delhi because no commercial felling/logging operations are carried out by any entity in Delhi, precluding the possibility of transit of commercial extracted timber. Department of Forests and Wildlife is mandated to protect every tree, as per the Delhi Preservation of Tree Act, 1994. Details
242

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File There are no transit rules for any timber in NCT of Delhi because no commercial felling/logging operations are carried out by any entity in Delhi, precluding the possibility of transit of commercial extracted timber. Department of Forests and Wildlife is mandated to protect every tree, as per the Delhi Preservation of Tree Act, 1994. Details
243

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File There are no transit rules for any timber in NCT of Delhi because no commercial felling/logging operations are carried out by any entity in Delhi, precluding the possibility of transit of commercial extracted timber. Department of Forests and Wildlife is mandated to protect every tree, as per the Delhi Preservation of Tree Act, 1994. Details
244

Allow third parties to easily verify the approval certificates in the public domain

Approved View File There are no transit rules for any timber in NCT of Delhi because no commercial felling/logging operations are carried out by any entity in Delhi, precluding the possibility of transit of commercial extracted timber. Department of Forests and Wildlife is mandated to protect every tree, as per the Delhi Preservation of Tree Act, 1994. Details
250

Notify a list of white category industries, which are exempted from taking clearances from State pollution control board

Approved View URL Industrial activities have been categorized into Red, Orange, Green and White categories and the said classification has come in to the force with effect from 01.05.2017. An office order dated 17.04.2017 is available on DPCC website at URL : https://www.dpcc.delhigovt.nic.in Go to-acts,rules and standards -dpcc categorization and standards Details
253

Issue Consent to Operate with a validity period of 5 years or above

Approved View URL As per office order dated 17.04.2017 (serial no 3), The consent to Operate under the Air & Water Acts to the units falling under Orange & Green categories are issued with validity period of 5 & 10 years respectively and consent to Operate under Red Category shall be issued for 5 years period. Details
255

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL list for required documents and Modified procedure to be followed by the user and the detailed internal departmental procedure has been uploaded at following URL: https://www.dpcc.delhigovt.nic.in/Timeline.html Details
257

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Office order dated 30.09.2016 issued for mandatory submission of online applications. Approval of consents are done online and consent letters are generated online with electronic messages to the applicant by email. Fee for Consent/Authorization/monitoring of effluent/emissions/noise can be made in digital mode. Provision has been made for tracking the status. File containing URL and Screen Shorts uploaded. Details
258

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File A provision has been made for uploading the signed copies of Consent order and for downloading the scanned copies of the Consent by the Applicant Screenshot showing the provision of software is attached as Annexure -4 Details
260

Publish information about the procedure and a comprehensive list of all documents required on the Department`s web site

Approved View URL list for required documents and Modified procedure to be followed by the user and the detailed internal departmental procedure has been uploaded at following URL: https://www.dpcc.delhigovt.nic.in/Timeline.html Details
262

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Office order dated 30.09.2016 issued for mandatory submission of online applications. Approval of consents are done online and consent letters are generated online with electronic messages to the applicant by email. Fee for Consent/Authorization/monitoring of effluent/emissions/noise can be made in digital mode. Provision has been made for tracking the status. File containing URL and Screen Shorts uploaded. Details
263

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File A provision has been made for uploading the signed copies of Consent order and for downloading the scanned copies of the Consent by the Applicant Screenshot showing the provision of software is attached as Annexure -4 Details
264

Allow third parties to easily verify the approval certificates in the public domain

Approved View URL Provision is made in this regard. For the status of consent, one has to go to.https://www.dpcc.delhigovt.nic.in/dpcc_remote/cmc/newConsentRequestViewPublic.php Details
265

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL list for required documents and Modified procedure to be followed by the user and the detailed internal departmental procedure has been uploaded at following URL: https://www.dpcc.delhigovt.nic.in/Timeline.html Details
267

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Office order dated 30.09.2016 issued for mandatory submission of online applications. Approval of consents are done online and consent letters are generated online with electronic messages to the applicant by email. Fee for Consent/Authorization/monitoring of effluent/emissions/noise can be made in digital mode. Provision has been made for tracking the status. File containing URL and Screen Shorts uploaded. Details
268

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File Decision on authorization along with consent applications are taken in online mode through a web based software. Once the decision is taken and uploaded on software electronic messages is triggered to the applicant by registered email. A provision has been made for uploading the signed copies of Authorization and for downloading the scanned copies of the Authorization by the Applicant. Screenshot showing the provision of software is attached as Annexure -5 Details
269

Allow third parties to easily verify the approval certificates in the public domain

Approved View URL Provision is made in this regard. For the status of Authorisation, one has to go to https://www.dpcc.delhigovt.nic.in/dpcc_remote/hwm/newHazardousRequestViewPublic.php Details
270

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL list for required documents and Modified procedure to be followed by the user and the detailed internal departmental procedure has been uploaded at following URL: https://www.dpcc.delhigovt.nic.in/Timeline.html Details
272

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Office order dated 30.09.2016 issued for mandatory submission of online applications. Approval of consents are done online and consent letters are generated online with electronic messages to the applicant by email. Fee for Consent/Authorization/monitoring of effluent/emissions/noise can be made in digital mode. Provision has been made for tracking the status. File containing URL and Screen Shorts uploaded. Details
273

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File A provision has been made for uploading the signed copies of Consent order and for downloading the scanned copies of the Consent by the Applicant Screenshot showing the provision of software is attached as Annexure -4 Details
274

Allow third parties to easily verify the approval certificates in the public domain

Approved View URL Provision is made in this regard. For the status of consent, one has to go to.https://www.dpcc.delhigovt.nic.in/dpcc_remote/cmc/newConsentRequestViewPublic.php Details
275

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL list for required document & procedure for Consent to Operate under Air (Prevention and Control of Pollution) Act 1981 is available in URL: https://www.dpcc.delhigovt.nic.in/Timeline.html Details
277

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File Office order dated 30.09.2016 issued for mandatory submission of online applications. Approval of consents are done online and consent letters are generated online with electronic messages to the applicant by email. Fee for Consent/Authorization/monitoring of effluent/emissions/noise can be made in digital mode. Provision has been made for tracking the status. File containing URL and Screen Shorts uploaded. Details
278

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File A provision has been made for uploading the signed copies of Consent order and for downloading the scanned copies of the Consent by the Applicant Screenshot showing the provision of software is attached as Annexure -4 Details
279

Allow third parties to easily verify the approval certificates in the public domain

Approved View URL Provision is made in this regard. For the status of consent, one has to go to.https://www.dpcc.delhigovt.nic.in/dpcc_remote/cmc/newConsentRequestViewPublic.php Details
280

Ensure that DisComs uses automated tools to monitor outages in all Industrial areas of State

Approved View File TATA- Details of area outages available on website. Link given in the file uploaded BRPL - Majority of Industrial consumers are on HT feeder supply. We have Automated SCADA system to monitor outages. Snapshot of SCADA system is attached as Annexure-I Link to view outage details: http://www.bsesdelhi.com/bsesdelhi/outageReprt.do All the urls/Links are working. Details of the automated SCADA system to monitor outages are provided on uploaded pdf file Details
281

Ensure that DisComs uses automated tools for service restoration in all Industrial areas of State

Approved View File TATA Power - Details of area outages and service restoration available on website. Link given in the file uploaded BRPL- We have Automated SCADA system to monitor & restore outages. Link to view outage details: http://www.bsesdelhi.com/bsesdelhi/outageReprt.do Details
284

Ensure that information on effective tariffs are available online, and that customers are notified of a change in tariff ahead of the billing cycle

Approved View File Information of tariff is available online in websites of DISCOMS URL of Tata Power, BRPL AND BYPL are attached. Details
285

Reduce the number of documents required for obtaining the electricity connection to only two i.e. proof of ownership/occupancy and authorization document (in case of firm/company)

Approved View URL Implemented. As per DERC order no: F17(230)/Engg./DERC/2014-15/4559/282 dt: 12 May 2016 only two documents are required for obtaining new electricity connection as per Serial no 8 of revised of annexure I of Delhi Electricity Supply Code and performance Standards Regulations, 2007 which is available on the Tata Power-ddl website Link Below: http://tatapower-ddl.com/UploadedDocuments/5.%20New%20Conn%20Document%20Process-%203%20documents_12May2016.pdf Details
286

Allow third party inspection of internal installations and ensure that majority of establishments avail this provision

Approved View File Clause 4 of the declaration annexed to the latest DERC order Dt: 24.04.2017 no: F.17(230)/Engg/DERC/2016-17/5662/195 provide that the internal wiring of the premises has been tested by a Licensed electrical contractor and the test certificate is available with the applicant. Copy of the order dated 24.04.2017 has been uploaded. Details
287

Ensure that users are provided a fixed cost estimate based on the load (KVA/KW) required for obtaining electricity connection in all industrial areas of State and ensure these charges (demand note) is generated through the online system

Approved View File View URL Fixed charges for Service Line Cum Development Charges and Security Deposit are applicable. Latest notification issued by DERC Schedule of Charges and the procedure Dt 31.08.2017. SLD Charges in electrified area for load More than 5 kW and upto 150 kW (Rs. 3000 PLUS Rs. 500 per per kVA as the case may be for load beyond 5kW), limited to a maximum of Rs. 25000/- Security Deposit for a Non-Domestic Connection Rs.4500/ per KVA Details
294

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Clear timelines have been provided of 45 days at Serial no 239 of the notification no F.6(100)/IT/2014/7319-7353 dated 13.08.2014 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. However, DERC, Vide order no F.11(99)/2005/Power/31 dated 04.01.2017 has prescribed a period of 15 days for giving new electricity connection. PDF file attached Details
298

Publish information about the procedure and a comprehensive list of documents required by all relevant agencies for providing water connection in urban and industrial areas of State on the Department`s web site

Approved View File Already available on the website of Delhi Jal Board URL for procedure and URL for the documents required are attached in the file Details
299

Define clear timelines mandated through legislation for obtaining water connection by all concerned agencies

Approved View File Clear timelines have been provided of 35 days at Serial no 52 of the notification no F.6(100/IT/2011/1304-1313 dated 21.02.2012 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. However, same has been reduced to 15-days by department circular/Instructional Order dated 27 Jan 2017. Copy of the Instructional Order, Act and Notification are attached. Details
301

Ensure that users are provided assistance for e-filing at service centers

Approved View URL The Department of Trade & Taxes has provided the facility of Help Desk for resolving the queries/providing assistance to dealers/traders. Further, the Department is also operating a call center with toll free no. 1800110066 and 155055. These nos. are displayed under the Contact Us link (http://dvat.gov.in). For any query, call center facility is available between 8AM to 10 PM daily. Link of url is attached Details
320

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File The profession tax is not levied in the NCT of Delhi and no such law for levy of profession tax is in force Details
321

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The profession tax is not levied in the NCT of Delhi and no such law for levy of profession tax is in force Details
322

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File The profession tax is not levied in the NCT of Delhi and no such law for levy of profession tax is in force Details
323

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File The profession tax is not levied in the NCT of Delhi and no such law for levy of profession tax is in force Details
324

Allow third parties to easily verify the approval certificates in the public domain

Approved View File The profession tax is not levied in the NCT of Delhi and no such law for levy of profession tax is in force Details
342

Design and implement a system for online filing of Profession Tax

Approved View File Profession tax is not applicable in Delhi Details
348

Design and implement a system for online payment of Profession Tax

Approved View File The profession tax is not levied in the NCT of Delhi and no such law for levy of profession tax is in force Details
360

Mandate that the final profession tax registration certificate (where applicable) will be issued within at most one (1) working day from the date of submission of online application form

Approved View File The profession tax is not levied in the NCT of Delhi and no such law for levy of profession tax is in force Details
361

Enact a legislation (e.g. Right to Services Act) to mandate time-bound delivery of all services provided by the State Government to Industries/ Businesses

Approved View URL The Delhi (Right of Citizen to time Bound Delivery of Services) Act 2011 is already implemented in Delhi. A total no of 361 services are included for time bound deliver under this act. Details
370

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View URL Clear Timeline mandate through Delhi ( Right of Citizen to time bound delivery of services) Act, 2011 Period of 35 days has been prescribed for Grant of License to Chemist to the Gazette Notification date 21/02/2012 issued under the above Act. at S.No. 6. There is punitive provision that deter official from not complanes for the define timelines for service as detailed in section 7 & 8 of the Act 2011 Details
378

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View URL Clear Timeline mandate through Delhi ( Right of Citizen to time bound delivery of services) Act, 2011 Period of 35 days has been prescribed for Grant of License to Chemist to the Gazette Notification date 21/02/2012 issued under the above Act. at S.No. 6. Details
386

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File As notification dated 21/02/2012 issued (under Delhi (Right of Citizen to Time Bound Delivery of Services) Act 2011, the timeline for issuance of trade license is 60 days, but the same is being issued instantly (on real time basis) after introduction of new policy Details
390

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL third parties can easily verify the license /certificate by entering the license number. screen shot attached and URL mentioned in the URL box Details
391

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL The required information on the procedure and list of all the required documents are available on the Department link i.e. degs.org.in/wm/ http://degs.org.in/wm/PackersRegs Details
392

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File Clear timelines have been provided of 45 days at Serial no 27 to 32 of the notification no F.6(100/IT/2011/1304-1313 dated 21.02.2012 issued under the Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011. The Delhi (Right of Citizen to Time Bound Delivery of Services ) Act 2011 and Notification no F.6(100/IT/2011/1304-1313 dated 21.02.2012 is uploaded. Details
394

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File There is a provision in the system that allows users to download the final signed approval certificates from the online portal. Screenshots attached. Details
397

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File There is no system of renewal of Registration of Societies under Societies Registration Act 1860. However, timelines for registration of new Societies is 45 days as mentioned at Sr. no. 231 of the notification dated 13-08-2014 issued under the Delhi (Right to Citizen to Time Bound Delivery of Services) Act, 2011. Details
421

Publish tariff rates on the portal of discoms for new connection and all types of users

Approved View File TATA- Tariff available on website & link given in the file uploaded. BRPL- The Tariff Schedule is available at our website. The url is http://www.bsesdelhi.com/docs/pdf/DISCOM_Tariff_Schedule_FY_2015-16..pdf Details

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