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KERALA
Combined Scorecard of Reform Evidence and Feedback
0.00%

Reform Evidence Scorecard
Feedback Scorecard
52.56%
0.00%
YES
185
NO
167
N/A
20
Reform Details
Reform NoReform AreaStatusDocument AttachedURLRemarksgood PracticeView
1

Mandate online filing of single integrated return and applicable payments under all Labour Laws

Approved View File View URL The Labour Laws Amendment Act, 2014 devising an integrated returns form under various Labour Laws along with circular mandating that the services are only availed online through department portal and screenshots of online system highlighting the system is attached. Details
3

Introduce a provision for issuing Factory License and all subsequent renewals with validity of 10 years or more

Approved View File Notification mandating the provision for issuing Factory License and all subsequent renewals with validity of 10 years is attached. Details
6

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English is attached. Details
7

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL A system has been implemented allowing online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification. Snapshots of the entire workflow including online application, payment tracking and monitoring is attached in the uploaded document. Details
8

Ensure that the system allows the user to download the final signed approval certificate from the online portal

Approved View File View URL The final signed approval certificate can be downloaded; the document containing snapshot of the screens, the demo id and the final approved certificate is attached herewith. The link to download the certificate is also provided. Details
9

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify the approval certificates/licences through the link provided. The final signed approval certificate can be downloaded; the document containing snapshot of the screens, the demo id and the final approved certificate is attached herewith. Details
10

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View URL A well defined Standard operating procedures and checklist is implemented in the State and is published in public domain under Ease of Doing Business - Clearances and Approvals head. The details on the procedures and list of documents pertaining to the permit is available in the pages 55 -61 of the attached link. Details
11

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English is attached. Details
12

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL A system has been implemented allowing online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification. Snapshots of the entire workflow including online application, payment tracking and monitoring is attached in the uploaded document. Details
13

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL The final signed approval certificate can be downloaded; the document containing snapshot of the screens, the demo id and the final approved certificate is attached herewith. The link to download the certificate is also provided. Details
16

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English is attached. Details
18

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File The final signed approval certificate can be downloaded; the document containing snapshot of the screens, the demo id and the final approved certificate is attached herewith. The link to download the certificate is also provided. Details
20

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File As per the provisions in Boiler Act, 2007 power to issue approval certificate is vested with the Central Boiler Board. The recommended reform can be implemented only if necessary provisions of Central Act is amended to implement online systems, therefore any order in violation of Act cannot be issued. The letter from the Directorate stating the non-applicability of the recommendation to the State is attached. Details
21

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File As per the provisions in Boiler Act, 2007 power to issue approval certificate is vested with the Central Boiler Board. The recommended reform can be implemented only if necessary provisions of Central Act is amended to implement online systems, therefore any order in violation of Act cannot be issued. The letter from the Directorate stating the non-applicability of the recommendation to the State is attached. Details
22

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File As per the provisions in Boiler Act, 2007 power to issue approval certificate is vested with the Central Boiler Board. The recommended reform can be implemented only if necessary provisions of Central Act is amended to implement online systems, therefore any order in violation of Act cannot be issued. The letter from the Directorate stating the non-applicability of the recommendation to the State is attached. Details
23

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File Power to issue approval As per the provisions in Boiler Act, 2007 power to issue approval certificate is vested with the Central Boiler Board. The recommended reform can be implemented only if necessary provisions of Central Act is amended to implement online systems, therefore any order in violation of Act cannot be issued. The letter from the Directorate stating the non-applicability of the recommendation to the State is attached. Details
24

Allow third parties to easily verify the approval certificates in the public domain

Approved View File Power to issue approval certificate is vested with the Central Boiler Board as per the provisions in Boiler Act. The recommended reform can be implemented only if the provisions of Central Act is amended therefore any order in violation of Act cannot be issued. The letter to this effect is uploaded. Details
26

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English is attached. Details
27

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File It is to inform that the total number of application for approval for Boiler Erector and renewals received per year is less than 10 and therefore provisions for online receipt and disposal of application is not required in the State. Details
28

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File It is to inform that the total number of application for approval for Boiler Erector and renewals received per year is less than 10 and therefore provisions for online receipt and disposal of application is not required in the State Details
31

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The attached Government order provides information on the timelines mandated through the Public Service Delivery Guarantee Act Details
32

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying the above mentioned functionalities is provided. Details
33

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File The screen shots detailing the download of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
34

Allow third parties to easily verify the approval certificates in the public domain

Approved View File The screen shots detailing the download and verification of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
36

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The attached Government order provides information on the timelines mandated through the Public Service Delivery Guarantee Act Details
37

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Circular mandating online application submission and User manual containing screenshots of online portal with the above mentioned functionalities is provided. Details
38

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File The screen shots detailing the download of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
39

Allow third parties to easily verify the approval certificates in the public domain

Approved View File The screen shots detailing the download and verification of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
41

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The attached Government order provides information on the timelines mandated through the Public Service Delivery Guarantee Act Details
42

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying the above mentioned functionalities is provided. Details
43

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File The screen shots detailing the download of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
44

Allow third parties to easily verify the approval certificates in the public domain

Approved View File The screen shots detailing the download and verification of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
45

Publish information about the procedure and a comprehensive list of documents on the Department`s web site

Approved View File View URL Information on the procedures and list of documents is published on department portal. Kindly refer to pages 19 - 36 for detailed standard operating procedure and comprehensive list of documents in the link provided. http://www.ksidc.org/pdfs/Standard-Operating-Procedures-and-Checklists.pdf The document is accessible to citizens under Clearances and Approvals in the department portal. Details
46

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The attached Government order provides information on the timelines mandated through the Public Service Delivery Guarantee Act Details
47

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying the above mentioned functionalities is provided. Details
48

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File The screen shots detailing the download of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
50

Publish information on about the procedure and a comprehensive list of documents that on the Department`s web site

Approved View File View URL Information on the procedures and list of documents is published on department portal. Kindly refer to pages 19 - 36 for detailed standard operating procedure and comprehensive list of documents in the link provided. http://www.ksidc.org/pdfs/Standard-Operating-Procedures-and-Checklists.pdf The document is accessible to citizens under Clearances and Approvals in the department portal. Details
51

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The attached Government order provides information on the timelines mandated through the Public Service Delivery Guarantee Act Details
52

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying the above mentioned functionalities is provided. Details
53

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File The screen shots detailing the download of final signed approval certificate is attached. Further the same may be obtained from the link http://lc.kerala.gov.in/ wherein the dummy username is CL010020020104 / BW010020020103. Ensure that the pop up is allowed. The copy of the license obtained is also uploaded in the screenshot. Details
58

Ensure that the time standards for commercial disputes are adhered for the following key court events:  
i.    First hearing; 
ii.    Filing of the statement of defense; 
iii.    Completion of the evidence period;
iv.    Filing of testimony by expert; and 
v.    Submission of the final judgment

Approved View URL Details
59

Limit the maximum number of adjournments that can be granted in commercial disputes

Approved View URL Details
60

Limit the adjournments to unforeseen and exceptional circumstances

Approved View URL Details
62

Publish model commercial contract templates in public domain in downloadable and editable format along with instructions to use them

Approved View URL The details are available in the attached link. The model document can be selected from the download model document tab in the attached link. Details
79

Provide model deed templates for sale, gift, lease, mortgage and rent in downloadable and editable format along with instructions to use them

Approved View URL The model deed templates for sale, gift, lease, mortgage and rent can be accessed through the link provided. Users can download editable format of model deeds Details
80

Design and implement a system that allows online application and payment for submission and verification of document and mandate that all applications are submitted online and mandate that all applications are submitted online

Approved View File Circular mandating online submission of application and User manual containing screenshots of system that allows online application and payment for submission and verification of document and mandate that all applications are submitted online and mandate that all applications are submitted online is provided. Details
81

The online system should have the facility of auto calculation of the applicable fee and stamp duty as per the valuation of the property

Approved View File View URL User manual of the online system that auto calculate applicable fee and stamp duty as per the valuation of the property is provided. Kindly refer to pages 16 and 17 of the document attached to verify auto calculate applicable fee and stamp duty as per the valuation of the property. Online registration portal can be accessed through the link provided Details
82

The online system should have the facility of auto generation of appointment (date and time) on making the required payment online at respective SRO offices

Approved View File View URL User manual for auto generation of appointment (date and time) on making the required payment online at respective SRO offices is provided. The registration department portal for auto generation of appointment can be accessed through the link provided. Details
84

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File System that allows user to download the final signed approval certificate from the online portal is implemented in the State. The screenshots of the system that allows user to download the final signed approval certificate from the online portal is provided. Details
85

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for document registration and mutation of land

Approved View File View URL The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English (Kindly refer page 17 and 18 of citizen charter) is attached. Details
91

Mandate synchronized/joint- inspection under all of the following acts: 
I. Inspection under The Equal Remuneration Act, 1976
II. Inspection under The Factories Act, 1948
III.  Inspection under The Maternity Benefit Act, 1961
IV.  Inspection under The Minimum Wages Act, 1948
V. Inspection under The Shops and Establishments Act (as applicable) 
VI. Inspection under The Labour Welfare Fund Act (as applicable) 
VII. Inspection under The Payment of Bonus Act, 1965
VIII. Inspection under The Payment of Wages Act, 1936
IX. Inspection under The Payment of Gratuity Act, 1972
X. Inspection under The Contract Labour (Regulation and Abolition) Act, 1970

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
94

Exempt Green industries with a history of satisfactory compliance from environmental compliance inspection, or allow self-certification (in lieu of conducting physical inspections)

Approved View File View URL Circular approving self-certification scheme for green category is provided. The document can also be accessed through the link provided Details
102

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The Government Order mandating online submission of inspection report within 48 hours to the Department is attached. Details
105

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL A well defined Standard operating and inspection procedures, checklist of documents is implemented in the State and is published in public domain under Ease of Doing Business - Clearances and Approvals head. The details on the procedures and list of documents pertaining to the permit is available in the pages 79-83 of the attached link. Details
107

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
110

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
111

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View URL A well defined Standard operating and inspection procedures, checklist of documents is implemented in the State and is published in public domain under Ease of Doing Business - Clearances and Approvals head. The details on the procedures and list of documents pertaining to the permit is available in the pages 1-7 of the attached link. Details
113

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
118

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
121

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
124

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
127

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
130

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
133

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
136

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
139

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
142

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
145

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
148

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
151

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
154

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
157

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
160

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
163

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
164

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Inspection procedure and checklist followed by Kerala State Pollution Control is provided. The document can also be accessed through the link provided Details
166

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
169

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
170

Publish a well-defined inspection procedure and checklist on department`s web site

Approved View File View URL Inspection procedure and checklist followed by Kerala State Pollution Control is provided. The document can also be accessed through the link provided Details
172

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
175

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
176

Establish a dedicated single window agency as the sole point of contact for setting up a business in State

Approved View File A dedicated single window agency as the sole point of contact for setting up a business is implemented in the State. The Kerala Industrial Single Window Clearance Boards & Industrial Township Area Development Act, 1999 establishing Single Window Boards along with the Kerala Investment Promotion & Facilitation Act 2017 enacted as part of Ease of Doing Business initiatives of the state to empower the existing Single Window Boards is attached. Details
177

Ensure that the single window agency has been set up through a legislation

Approved View File It has been implemented through an established Single Window Act. Details
178

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for issuing all approvals being provided by single window agency

Approved View File The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application is mandated basis the legislation the Kerala Industrial Single Window Clearance Boards & Industrial Township Area Development Actin Section 10, 11. Refer pages 3,5,24,25 of the Document attached. Details
180

Design and implement an online single window system with functionality for online application submission, payment and approvals and mandate that all applications are submitted online

Approved View File Circular mandating that all applications to be submitted online only and the procedure for filing application through online single window system along with user manual containing screenshots of online system with the functionalities with functionality for online application submission, payment and approvals is provided. Details
181

Implement a standardized online Common Application Form (CAF) combining applications of all services wherein common information such as applicant`s name, project details, address etc. and common documents are required to be provided only once through single window system

Approved View File Circular mandating application filing procedure through common application form is provided along with the sample CAF and screenshots of online single window system with the above mentioned functionality Details
182

Ensure `Registration under The Building and Other Construction Workers (Regulation of Employment and Conditions of Service) Act, 1996` is provided as a service through the online single window system facilitating the online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Labour Depratment is attached. Details
183

Ensure `Registration certificate of Establishment Inter State Migrant Workmen(RE&CS)Act,1979 (License of Contractor Establishment)` is provided as a service through the online single window system facilitating the online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Labour Depratment is attached. Details
184

Ensure `Registration under weights and measures, 1998` is provided as a service through the online single window system facilitating online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services - Electricity Connection, as per the BRAP recommendation, pertaining to Legal Metrology Department is attached. Details
185

Ensure `Consent to establish (under Water Act & Air Act)` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Kerala Pollution Control Board is attached. Details
186

Ensure `Consent to operate (under Water Act & Air Act)` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Kerala Pollution Control Board is attached. Details
187

Ensure `Authorization under Hazardous Waste Rules` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Kerala Pollution Control Board is attached. Details
188

Ensure `Registration under Shops and Establishments Act` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Labour Depratment is attached. Details
189

Ensure `Permission for engaging contractor for labour` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Labour Depratment is attached. Details
190

Ensure `Factories license` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Department of Factories and Boilers is attached. Details
191

Ensure `Factory building plan approval` (under the Factories Act, 1948) is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Department of Factories and Boilers is attached. Details
192

Ensure `Registration under Boiler Act` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Department of Factories and Boilers is attached. Details
193

Ensure `Change of land use` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Land conversion or change in land use has been prohibited in the State as per sections 3 and 11 of the Kerala Conservation Paddy and Wetland Act 2008, an Act to conserve the paddy and wet land and to restrict the conversion or reclamation thereof, in order to promote growth in agricultural sector and to sustain the ecological system, in the State of Kerala. Sections mentioned can be accessed through the link provided. Details
195

Ensure `NOC from Fire Department` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Screen shots of online single window system providing required services, as per the BRAP recommendation, pertaining to Department of Fire and Rescue Services is attached. Details
196

Ensure renewal of `Consent to operate (under Water Act & Air Act)` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File Consent to operate (under Water Act & Air Act) is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate with out physical touch point. Details
197

Ensure renewal under `Shops and Establishments Act` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File Renewal under Shops and Establishments Act is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate without any touch point Details
198

Ensure renewal under `Factories license` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File Renewal under Factories license is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate without physical touchpoint Details
199

Ensure renewal under `Registration under Boiler Act` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File Renewal under Registration under Boiler Act is provided as a service through the online single window system facilitating online application submission, payments, tracking of status, approvals and issuance of the certificate without any physical touch point. Details
200

Ensure `electricity connection` is provided as a service through the online single window system facilitating online application submission, payments, tracking of status and approvals

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Screen shots of online single window system providing required services - Electricity Connection, as per the BRAP recommendation is attached. Details
201

Ensure `water connection` provided as a service through the online single window system facilitating online application submission, payments, tracking of status and approvals

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Screen shots of online single window system providing required services - Water Connection, as per the BRAP recommendation is attached. Details
202

Publish information on the procedure, timelines and a comprehensive list of documents that are required to be submitted for applying for various incentives in the state

Approved View File View URL Detailed procedure, checklist and timelines for disbursement of incentives is published in the public domain. The document is attached herewith for verification Details
204

Mandate that all queries/clarifications related to investor`s application are sought once and within 7 days of receiving the application

Approved View File Circular mandating that all queries clarifications related to investors application are sought once and within 7 days of receiving the application is provided Kindly refer Annexure VI for details Details
207

Ensure information on land banks for industrial use is publicly available online at one place

Approved View File View URL Information on land banks for industrial use is attached above. The information is also available in the link provided. Details
209

Ensure that the GIS system provides details about available infrastructure such as road, water, electrical substation and poles, proximity to National/State highways, Railway lines etc. for all industrial land banks of State

Approved View File Screenshots of GIS system that provides details of infrastructure such as road, water, electrical substation and poles, proximity to National/State highways, Railway lines etc. for all industrial land banks of State is provided. Details
210

Define objective criteria, applicable for all industrial land, for evaluating land allotment application for industrial use

Approved View File The details of the land disposal is provided in the attached document. Further, the details of allotment procedure may be obtained from http://kinfra.org/investor-zone Details
211

Publish information about the procedure and a comprehensive list of documents required to be submitted for land allotment on the web site

Approved View File GO mandating the procedure and list of documents required for land allotment is attached. Details
213

Design and implement a land allotment system that allows online application and payment without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL The land allotment system is designed in such a way that, it allows online application submission and e-payment without the need for a physical touch point for document submission and verification and the State has mandated to accept all applications through online.Evidence submitted includes highlighting all the functionality mentioned in the reform including status tracking through dashboard and Notification is also appended mandating the service through an online system. Details
216

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for processing of application for conversion of land/ change in land use (from the date of application) for land outside of industrial parks/IDCs

Approved View File View URL Land conversion or change in land use has been prohibited in the State as per sections 3 and 11 of the Kerala Conservation Paddy and Wetland Act 2008, an Act to conserve the paddy and wet land and to restrict the conversion or reclamation thereof, in order to promote growth in agricultural sector and to sustain the ecological system, in the State of Kerala. The sections mentioned can be accessed through the link provided. Details
220

Define mandatory qualifications for architects and structural engineers in the uniform building by-law applicable in State

Approved View File Building rules were framed in exercise of the power conferred by the Kerala Municipality Act. Building Rules specify the mandatory qualifications for registration as Architect, Engineers in Chapter 21 (Kindly refer to page 77 of document attached) and stipulate qualification and functions for those architects and engineers issuing structural stability certificate in Appendix L (Kindly refer to page 97 of document attached). Details
229

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation to grant construction permits including all required approvals; pre-construction, during construction and post construction

Approved View URL Section 14 of the Kerala Panchayat and Municipality Buildings Rules provided in the above link and in the following link provides clear timeline of 30 days for granting approval, that too a written consent Details
230

Mandate that a single, joint site inspection will be carried out by all concerned authorities such as Fire, Sewerage, Electricity, Labour (such as Factory license), Water Department and internal departments responsible for granting construction permits in urban areas and IDCs

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
234

Allow third parties to easily verify the approval certificates in the public domain

Approved View File Third parties can easily verify the building permit through the link provided http://www.municipality.in/kmbrdemo/Content/LoginG.aspx Wherein the dummy username is Mahesh.ug@gmail.com and Password is @Mahesh1. The copy of the license obtained is also uploaded in the screenshot. Details
237

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Circular mandating online submission of application and Screen shots of online system that allows online application submission, payment, tracking and monitoring, download of final approved certificate for the issue of NOC for tree felling and tree transit is provided. Details
238

Ensure that the system allows user to download the final signed approval certificate from the online portal

Approved View File View URL The system allows the user to download the final signed approval certificate from the online portal. Snapshots of certificate generated is attached in uploaded document. Details
239

Allow third parties to easily verify the approval certificates in the public domain

Approved View File The screenshots of system that allows third parties to easily verify the approval certificates through the online portal is attached. Details
242

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying the above mentioned functionalities is provided. Details
243

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File The screenshots of online system that allows user to download final approved certificated from user dashboard is provided Details
244

Allow third parties to easily verify the approval certificates in the public domain

Approved View File The screenshots of system that allows third parties to verify the approval certificates is provided. Details
245

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL The application cum checklist of the fire and rescue department is provided in the above link. Further the details of the procedures and the documents are available in the standing order attached. Details
247

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying all the above mentioned functionalities is provided. Details
248

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File An online system that allows online application submission, payment, tracking and monitoring, final download of approval certificates without the need for a physical touch point for document submission and verification is implemented in the State. The screenshots of online system that allows users to download final approved certificates from user dashboard is attached. Details
249

Allow third parties to easily verify the approval certificates in the public domain

Approved View File The screenshots of system that allows third parties to verify final approval certificates is provided. Details
250

Notify a list of white category industries, which are exempted from taking clearances from State pollution control board

Approved View File View URL The list of white categories is available in page number 36 and the details on the exemption for white category is provided in page 1. The exemption may also be obtained from the attached link. Details
255

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL Details
256

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English is attached. Details
257

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Circular mandating submission of online application and screenshots of system with the following functionalities login, filling the form, submitting documents, payment and tracking features is attached. Details
258

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The details of applications which have obtained consent can be obtained from the aforementioned link. This can also be verified by third party. A copy of the downloaded certificate is also uploaded. Details
259

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL The details of applications which have obtained consent can be obtained from the aforementioned link. This can also be verified by third parties. A copy of the downloaded certificate, as a third party, is also uploaded. Details
260

Publish information about the procedure and a comprehensive list of all documents required on the Department`s web site

Approved View URL Details
261

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English is attached. Details
262

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Circular mandating submission of online application and screenshots of system with the following functionalities login, filling the form, submitting documents, payment and tracking features is attached. Details
263

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The details of applications which have obtained consent can be obtained from the aforementioned link. This can also be verified by third party. A copy of the downloaded certificate is also uploaded. Details
264

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL User manual containing screenshots for third party verification of approval certificates is attached. The link for third party verification is available is provided. Details
265

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL Details
266

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English is attached. Details
267

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Circular mandating submission of online application and screenshots of system with the following functionalities login, filling the form, submitting documents, payment and tracking features is attached. Details
268

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL All the final signed approval certificates issued by the Department can be obtained from the aforementioned link. This can also be verified by third party. A copy of the downloaded certificate is also uploaded. Details
269

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL User manual containing screenshots for third party verification of approval certificates is attached. The link for third party verification is available is provided. Details
270

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL The procedure and a comprehensive list of documents are applicable under all Acts pertaining to the State Pollution Control Board. It may also be obtained from the attached link, by clicking the SoP tab. Details
271

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English is attached. Details
272

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Circular mandating submission of online application and screenshots of system with the following functionalities login, filling the form, submitting documents, payment and tracking features is attached. Details
273

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File View URL The details of applications which have obtained consent can be obtained from the aforementioned link. This can also be verified by third party. A copy of the downloaded certificate is also uploaded. Details
274

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL The details of applications which have obtained consent can be obtained from the aforementioned link. This can also be verified by third party. A copy of the downloaded certificate is also uploaded. Details
275

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL The procedure and a comprehensive list of documents are applicable under all Acts pertaining to the State Pollution Control Board. It may also be obtained from the attached link, by clicking the SoP tab. Details
276

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English is attached. Details
277

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Circular mandating submission of online application and screenshots of system with the following functionalities login, filling the form, submitting documents, payment and tracking features is attached. Details
278

Ensure that the system allows users to download the final signed approval certificate from the online portal

Approved View File View URL The details of applications which have obtained consent can be obtained from the aforementioned link. This can also be verified by third parties. A copy of the downloaded certificate, as a third party, is also uploaded. Details
279

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL The details of applications which have obtained consent can be obtained from the aforementioned link. This can also be verified by third parties. A copy of the downloaded certificate, as a third party, is also uploaded. Details
280

Ensure that DisComs uses automated tools to monitor outages in all Industrial areas of State

Approved View File DisCom in the state uses automated tools to monitor outages. The main function of the system is to make meter data available in the system from the field through GPRS communication of modem to server without any human intervention. Meter data acquired from the field include IP, billing, load survey, aggregation, tamper and outage. Screenshots of the application is provided. Details
282

Ensure that the regulator publishes monthly or quarterly the data regarding total duration and frequency of outages online in public domain

Approved View URL Monthly or quarterly data regarding total duration and frequency of outages is published in public domain. The link to the reports is attached. Choose appropriate report from the list. Details
283

Ensure that total outage cap is fixed by regulator for a quarter/year and the Discoms compensates customers for outages that go over the fixed cap

Approved View URL The total outage cap is fixed by regulator for a quarter/year and the Discoms compensates customers for outages that go over the fixed cap. The information/notification regarding the same is published in public domain. Details
284

Ensure that information on effective tariffs are available online, and that customers are notified of a change in tariff ahead of the billing cycle

Approved View URL Information on effective tariffs are available online in the link provided. Details
285

Reduce the number of documents required for obtaining the electricity connection to only two i.e. proof of ownership/occupancy and authorization document (in case of firm/company)

Approved View URL The number of documents required for obtaining the electricity connection has been reduced to only two i.e. proof of ownership/occupancy and authorization document (in case of firm/company). Information regarding the same is published in public domain. Details
286

Allow third party inspection of internal installations and ensure that majority of establishments avail this provision

Approved View File View URL Kindly refer to section 9(6) of the document attached mandating third party inspection of internal installations (page 12). Detailed procedure for various level licencing of the third party for the inspection of internal installations is provided in the link Details
287

Ensure that users are provided a fixed cost estimate based on the load (KVA/KW) required for obtaining electricity connection in all industrial areas of State and ensure these charges (demand note) is generated through the online system

Approved View File The Government notification, cost data sheet is attached. A system which generates the demand note and cost estimate based on the online applications submitted by the applicant is implemented in the State. Demand note along with cost estimate is auto generated and sent to the applicant via email. The Screenshots of the process of generation of demand note is attached. Details
288

Implement a system that allows online application submission, payment and tracking of status without the need for a physical touch point for document submission for new electricity connection and mandate that all applications are submitted online

Approved View File View URL Circular mandating online submission of application and Screenshots of online ystem that allows online application submission, payment and tracking of status for new electricity connection is attached. Online system can be accessed through the link provided Details
290

Design and develop an online system for granting road cutting permissions in a manner that it allows online application submission, payment, document submission and approvals.

Approved View URL User manual containing screenshots of online system portraying above mentioned functionalities is attached. Details
291

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application for granting `Right of Way` (RoW) permission

Approved View File The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012. It defines, time-bound redressal of grievances, delivery of services and making government servants liable in case of default. The timelines for the approval of complete application by the Department is mandated basis the legislation Rule 3 of Kerala Highway Rules 2000. Copy of Act, Rules and timelines mandated by the Department is attached. Details
292

Allow third parties to easily verify the authenticity of electricity connections and respective premise/entity/individual through online system in the public domain

Approved View URL Third parties can verify the authenticity of electricity connections through the link provided above. Dummy ID to check functionality Choose the appropriate section from drop down Section: Pettah(4514) Then Enter Consumer number 1145141019759 Details
294

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The document containing the timeline mandated by the Department of Electrical Inspectorate for certification is attached above. Further the document can be accessed through the link provided. Details
296

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File The screenshots of Department portal portraying the required functionality is provided. Details
297

Allow third parties to easily verify the approval certificates in the public domain

Approved View File The screenshots of online system that allow third parties to easily verify the approval certificates in the public domain is provided. Details
298

Publish information about the procedure and a comprehensive list of documents required by all relevant agencies for providing water connection in urban and industrial areas of State on the Department`s web site

Approved View URL Procedure and a comprehensive list of documents required for getting new water connection is provided in this link. Details
299

Define clear timelines mandated through legislation for obtaining water connection by all concerned agencies

Approved View File View URL Timelines mandated through legislation for obtaining water connection throughout the State is provided. Details
302

Establish a helpline providing basic services and assisting users in preparing and filing returns

Approved View URL The details of contact helpline numbers is provided for the entire 14 districts of the State Details
320

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View File View URL Profession Tax is defined under the Panchayat Raj Act and Municipality Act in the State. As per the provisions of the Panchayat Raj / Municipality Act there is no registration for Profession Tax in the State. Government Order released by the Principal Secretary, Local Self Government Department is attached to state the non-applicability of the reform in the State. LSG Department is the final and only competent authority in the State to issue the GO in this regard. Details
321

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL Profession Tax is defined under the Panchayat Raj Act and Municipality Act in the State. As per the provisions of the Panchayat Raj / Municipality Act there is no registration for Profession Tax in the State. Government Order released by the Principal Secretary, Local Self Government Department is attached to state the non-applicability of the reform in the State. LSG Department is the final and only competent authority in the State to issue the GO in this regard. Details
322

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL Profession Tax is defined under the Panchayat Raj Act and Municipality Act in the State. As per the provisions of the Panchayat Raj / Municipality Act there is no registration for Profession Tax in the State. Government Order released by the Principal Secretary, Local Self Government Department is attached to state the non-applicability of the reform in the State. LSG Department is the final and only competent authority in the State to issue the GO in this regard. Details
323

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL Profession Tax is defined under the Panchayat Raj Act and Municipality Act in the State. As per the provisions of the Panchayat Raj / Municipality Act there is no registration for Profession Tax in the State. Government Order released by the Principal Secretary, Local Self Government Department is attached to state the non-applicability of the reform in the State. LSG Department is the final and only competent authority in the State to issue the GO in this regard. Details
324

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Profession Tax is defined under the Panchayat Raj Act and Municipality Act in the State. As per the provisions of the Panchayat Raj / Municipality Act there is no registration for Profession Tax in the State. Government Order released by the Principal Secretary, Local Self Government Department is attached to state the non-applicability of the reform in the State. LSG Department is the final and only competent authority in the State to issue the GO in this regard. Details
342

Design and implement a system for online filing of Profession Tax

Approved View File View URL Profession Tax is defined under the Panchayat Raj Act and Municipality Act in the State. As per the provisions of the Panchayat Raj / Municipality Act there is no registration for Profession Tax in the State. Government Order released by the Principal Secretary, Local Self Government Department is attached to state the non-applicability of the reform in the State. LSG Department is the final and only competent authority in the State to issue the GO in this regard. Details
348

Design and implement a system for online payment of Profession Tax

Approved View File View URL Profession Tax is defined under the Panchayat Raj Act and Municipality Act in the State. As per the provisions of the Panchayat Raj / Municipality Act there is no registration for Profession Tax in the State. Government Order released by the Principal Secretary, Local Self Government Department is attached to state the non-applicability of the reform in the State. LSG Department is the final and only competent authority in the State to issue the GO in this regard. Details
360

Mandate that the final profession tax registration certificate (where applicable) will be issued within at most one (1) working day from the date of submission of online application form

Approved View File View URL Profession Tax is defined under the Panchayat Raj Act and Municipality Act in the State. As per the provisions of the Panchayat Raj / Municipality Act there is no registration for Profession Tax in the State. Government Order released by the Principal Secretary, Local Self Government Department is attached to state the non-applicability of the reform in the State. LSG Department is the final and only competent authority in the State to issue the GO in this regard. Details
369

Publish information about the procedure and a comprehensive list of documents required on the web site

Approved View URL The details are available in the attached link. Details
371

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying all the above mentioned functionalities is provided. Details
372

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL Users can download the final signed approval certificate from the central government portal. The link to online portal and its user manual (refer page 10) provided. Details
377

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL The details are available in the attached link. Details
379

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying all the above mentioned functionalities is provided. Details
380

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL Users can download the final signed approval certificate from the central government portal. The link to online portal and its user manual (refer page 10) provided Details
381

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL The details are available in the attached link. Details
383

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying all the above mentioned functionalities is provided. Details
384

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL Users can download the final signed approval certificate from the central government portal. The link to online portal and its user manual (refer page 11) provided Details
387

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying all the above mentioned functionalities is provided. Details
390

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Screenshots of online verification of approval certificates by third parties is provided. Details
391

Publish information about the procedure and a comprehensive list of documents required on the Department`s web site

Approved View URL The details of the same area available in the attached link. Details
392

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File The details of the same are available in the attached document. Details
393

Design and implement a system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification and mandate that all applications are submitted online

Approved View File View URL An online system that allows online application submission, payment, tracking and monitoring without the need for a physical touch point for document submission and verification is implemented in the State. Government Order mandating that all applications are submitted online and screenshots of online portal portraying all the above mentioned functionalities is provided. Details
394

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File The screenshots of online system that allows users to download final signed approval certificates is provided Details
395

Allow third parties to easily verify the approval certificates in the public domain

Approved View File The screenshots of system that allows third parties to verify the approval certificates is provided. Details
397

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable for default. The timelines for the approval of complete application is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English (Kindly refer to page 11 point number 3 of citizen charter) is attached. Details
399

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL User can download the final signed approval certificate from the online portal once the registration is completed. Link to online portal is provided above. Kindly refer to page number 15 of user manual attached which contains screenshots of application allowing user to download final certificate. Details
400

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify the status for Registration of firms by clicking Firm registration status tab under the head Public access shown on the right side of the window. The screenshots of system that allow third parties to easily verify the approval certificates in the public domain is attached Details
402

Define clear timelines mandated through the Public Service Delivery Guarantee Act (or equivalent) legislation for approval of complete application

Approved View File View URL The Kerala State Right to Service Act, 2012 came into force on the 1st Nov 2012 as per G.O.(P) No.55/2012/P&ARD. It defines, time-bound redressal of grievances, delivery of services and making government servants liable for default. The timelines for the approval of complete application is mandated basis the legislation. Copy of Act, Rules and timelines mandated by the Department in local language and English (Kindly refer to page 14 point number 10 of citizen charter) is attached. Details
404

Ensure that the system allows user to download the final signed approval certificate from the online portal.

Approved View File View URL User can download the final signed approval certificate from the online portal once the registration is completed. Link to online portal is provided above. Kindly refer to page number 20 of user manual attached. Screenshots of application allowing user to download final certificate is provided Details
405

Allow third parties to easily verify the approval certificates in the public domain

Approved View File View URL Third parties can easily verify the status for Registration of societies by clicking Society registration status tab under the head Public access shown on the right side of the window. Kindly refer to page 5 of user manual attached. Details
408

Mandate online submission of inspection report within 48 hours to the Department

Approved View File The GO regarding inspection procedures and the related details is attached. All information regarding inspection procedures is made available herewith. Details
411

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File The Government Order regarding inspection procedures and the related details is attached. Jurisdiction of Department offices for conducting inspections are fixed based on the provisions specified in the Governing Act, Rules. However it is mandated that the same inspector shall not inspect the same establishment twice consecutively and the online system will randomly allocate inspecting officers to establishments and vice-versa. Details
421

Publish tariff rates on the portal of discoms for new connection and all types of users

Approved View URL The published tariff rates can be accessed through the public domain Details
422

Design an online system for e-payment of billson the portal of the discoms

Approved View File View URL The link to online system for e-payment of bills on the portal of the discoms is provided. The user manual containing the screenshots of online system is also provided kindly refer to pages 36 - 42 of the document attached for verifying the screenshots of online system implemented in the State. Details
423

Develop an online system for e-payment of bills

Approved View File View URL The document containing screen shots to prove the functionality of the system is provided. The document can be accessed through the link provided. Details
424

Allow third party to view and verify the records of past payments by entering connection number

Approved View File View URL The link for third party to view and verify the records of past payments by entering connection number or customer id is provided. The screenshots of the process is also included. Details

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