header Image
MADHYA PRADESH
Implementation Percentage
97.01%

YES
325
NO
10
N/A
5
Reform Details
Reform NoReform AreaStatusDocument AttachedURLRemarksgood PracticeView
1

Develop and make publicly available a comprehensive checklist of all required pre-establishment No Objection Certificates (NOCs), licenses, registrations and other mandatory State approvals required for setting up of a business

Approved View File View URL A comprehensive checklist of all required pre-establishment No Objection Certificates (NOCs), licenses, registrations and other mandatory State approvals required for setting up of a business is available on the Single Window Portal. Letter conforming that no businesses in the State will be required to obtain any other license than the list that is submitted as evidence is also provided Details
2

Develop and make publicly available a comprehensive checklist of all required pre-operation No Objection Certificates (NOCs), licenses, registrations and other mandatory State approvals required for starting business operations

Approved View File View URL A comprehensive checklist of all required pre - operation No Objection Certificates (NOCs), licenses, registrations and other mandatory State approvals required for starting business operations is available on the Single Window Portal. Letter conforming that no businesses in the State will be required to obtain any other license than the list that is submitted as evidence is also provided. Details
3

Design and implement an online system where an investor can key in specific details (such as type of industry, number of employees, location etc.) and obtain information regarding all State approvals applicable to establishing her/his business/industrial unit

Approved View File View URL An online system has been implement on the Single Window Portal where an investor can key in specific details and obtain information regarding all State approvals applicable to establishing her/his business/industrial unit Details
4

Design and implement an online system where an investor can key in specific details (such as type of industry, number of employees, location etc.) and obtain information regarding all State approvals applicable to starting operations of her/his business/industrial unit

Approved View File View URL An online system has been implement on the Single Window Portal where an investor can key in specific details and obtain information regarding all State approvals applicable to starting operations of her/his business/industrial unit Details
5

Establish a centralized help line number to facilitate queries regarding the application and approval process

Approved View File View URL There is a centralized help line number to facilitate queries regarding the application and approval process Helpdesk No: 0755-2559971 (Available on all working days during office hours) The helpline no. is displayed on the Single Window Portal http://www.invest.mp.gov.in/home.action Details
6

Implement a system whereby business entities are issued a single ID for all State taxes (VAT and CST, and PT, Entertainment Tax, Entry Tax and Luxury Tax where applicable)

Approved View File View URL MP Government has implemented Single ID for various State Taxes like VAT, CST, Professional Tax, Entry Tax and LEEAT (Luxury, Entertainment & Advertisement Tax), through order dated 10th June 2016. All new Dealers / Registered Users are now provided with Single ID for different type of State Taxes. Screenshots to verify this are provided for reference. Details
7

Mandate that the final VAT registration certification will be issued within at most one (1) working day from the date of submission of application form

Approved View File VAT registration for all type of goods is issued within one working day from the date of application. Supporting proof - Section 17 (4)(a), Rule 12(1), Citizen Charter of Department Details
8

Mandate that the final professional tax registration certification (where applicable) will be issued within at most one (1) working day from the date of submission of application form

Approved View File View URL Profession Tax registration for all type of professions is issued within one working day from the date of application. Supporting docs - Government Gazette Notification on 1 Day issuance of Professional Tax and Citizen Charter of Department Details
9

Enact a legislation (e.g. Right to Services Act) to mandate time-bound delivery of services to Industries/ Businesses

Approved View File Public Service Guarantee Act has already been enacted in 2010 in Madhya Pradesh, it is called Lok Sewa ke Praddan ki Guarantee Adhiniyam 2010. The list of services of various departments along with their timelines, notified under the Act is attached Details
10

Ensure that the time-bound service delivery legislation defines punitive provisions that deter officials from not complying with the defined timelines for services being provided to Industries/ Businesses

Approved View File Public Service Guarantee Act 2010 has punitive provisions. The relevant pages of the Act are highlighted in the Annexure Details
11

Ensure that the time-bound service delivery legislation defines clear procedures for applicants to submit grievances relating to non-compliance with the defined timelines

Approved View File Clear procedure for submitting grievances is illustrated in Public Service Guarantee Act 2010. The relevant pages of the Act are highlighted in the Annexure Details
12

Mandate and make arrangements to publish draft business regulation online and invite public comments/ feedback on the same prior to enactment

Approved View File This is mandated through a notification, where the draft business regulations are published online and stakeholders have the opportunity to review and provide feedback on draft regulations before they are enacted. The copy of Notification is enclosed Details
13

Mandate and make arrangements to publish the comments/feedback received on the draft business regulation and how they were addressed in the final regulation

Approved View File This is mandated through a notification, and there is a defined process through which the comments/feedback received on the draft business regulation are published and addressed in the final regulation. The copy of Notification is enclosed Details
14

Establish a dedicated physical body/ bureau that functions as the sole point of contact for the purpose of setting up a business

Approved View File View URL MP TRIFAC is the agency which is mandated to be a single point of contact for all business start-up licensing MPTRIFAC (MP Trade and Investment Facilitation Corporation) is acting as the Single Window Secretariat for Investment promotion and facilitation in the state Details
15

Ensure that the single window body/ bureau has been set up through a legislation/State notification

Approved View File View URL MP TRIFAC is setup through a legislation- Investment facilitation act 2008 Details
16

Delegate the required decision-making powers to the single window body/ bureau to grant all required approvals/ clearances

Approved View File The reform has been implemented. The Madhya Pradesh Investment Facilitation Act 2008, section 2 (q), delegates the required decision-making powers to the single window body to grant all required state approvals/ clearances. Other than this an office order dated 13.10.14 deputes senior level officials with appropriate powers from various Departments to the single window body. Details
17

Delegate senior level officials with appropriate powers from various Departments through secondment/ deputation to the single window body/ bureau

Approved View File The reform has been implemented since 2014. Office order dated 13.10.14 which deputes senior level officials with appropriate powers from various Departments to the single window body is attached. Details
18

Ensure that the single window body/ bureau has a physical office to house relevant officials of various Departments for providing approvals/ clearances

Approved View File There is a physical office of Single Window System (MPTRIFAC), at CEDMAP BHAWAN 16-A, Arera Hills Bhopal. The officers of certain relevant departments are also based out of the same office and are available for consultation, as per the order dated 13.10.14. However as mentioned in the Implementation guide also, since the Single Window System is an online system providing an online interface to the approving agencies, posting of all such officers to the SWS office is no longer required. Details
19

Ensure that the single window provides clear timelines for issuing all approvals

Approved View URL For every approval being provided, Single window system provide clear timelines under Madhya Pradesh Investment facilitation Rules 2010, Page no. 92, 93 Also the timelines for all the services provided by Single Window system are mentioned in the citizen charter on the website. Details
20

Ensure that the single window provides clear timelines for addressing investor grievances

Approved View File View URL Clear timelines of 30 days are defined for resolving the grievance through office order dated 14.6.16. Immediately after filing of a grievance an email is sent back to the user, acknowledging his complaint and also system generates a unique complaint no. which is sent to him for future reference. At the backend the complaint is routed to concerned officer. It then reflects in the concerning officers dashboard. There is an online module for filing, tracking, processing & responding to a grievance Details
21

Implement an online Common Application Form (CAF) for all required clearances/approvals in the single window

Approved View File View URL The SWS provides a Common Application Form (CAF) that captures all relevant information for various clearances/ approvals online Details
22

Design and implement an online single window system with functionality for online application, payment and approvals

Approved View File View URL An online single window system with functionality for online application filing, payment, status tracking and for obtaining approval certificate is implemented Details
23

Ensure 'Consent to establish (under Water Act & Air Act)’ is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL In Madhya Pradesh there is a combined application form under Water Act, 1974/Air Act, 1981/Hazardous waste rules, 2008. Consent to establish is provided as a service through the online single window system in a manner that allows online application filing, payments, tracking of status, approvals and issuance of the certificate at the single window portal. Test Login Credentials ID - I4216352 Pwd - BCINIRHM Details
24

Ensure 'Consent to operate (under Water Act & Air Act)’ is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL In Madhya Pradesh there is a combined application form under Water Act, 1974/Air Act, 1981/Hazardous waste rules, 2008. Consent to operate is provided as a service through the online single window system in a manner that allows online application filing, payments, tracking of status, approvals and issuance of the certificate at the single window portal. Test Login Credentials ID - I4216352 Pwd - BCINIRHM Details
25

Ensure 'Authorization under Hazardous Waste Rules’ is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL In Madhya Pradesh there is no separate Authorization require under Hazardous Waste Rules. There is a combined application form under Water Act, 1974/Air Act, 1981/Hazardous waste rules, 2008. Consent to establish & Consent to Operate(for Water Act/Air Act/Hazardous waste rules) is provided as a service through the online single window system in a manner that allows online application filing, payments, tracking of status, approvals and issuance of the certificate at the single window portal. Details
26

Ensure that incentives under Industrial Policy is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status and approvals

Approved View File View URL Incentives under Industrial policy are provided as a service through Single Window System. Through a combined fiscal incentive form. All / any fiscal incentive can be availed under MP Nivesh Protsahan Yojana 2014 in a manner that allows online application filing, payments, tracking of status and approvals Details
27

Ensure ‘Registration under Shops and Establishments Act’ is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Registration under Shops and Establishments Act is provided as a service through the online single window system in a manner that allows online application filing, tracking of status, approvals and issuance of the certificate at the single window portal. No payment is required for the service. Details
28

Ensure ‘Permission for engaging contractor for labour’ is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Permission for engaging contractor for labour is provided as a service through the online single window system in a manner that allows online application filing, tracking of status, approvals and issuance of the certificate at the single window portal. No payment is required for the service. Details
29

Ensure 'Factories license’ is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Factories license is provided as a service through the online single window system in a manner that allows online application filing, payment, tracking of status, approvals and issuance of the certificate at the single window portal. Details
30

Ensure ‘Factory building plan approval’ (under the Factories Act, 1948) is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Factory building plan approval is provided as a service through the online single window system in a manner that allows online application filing, payment, tracking of status, approvals and issuance of the certificate at the single window portal. Details
31

Ensure ‘Registration under Boiler Act’ is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Registration under Boiler Act is provided as a service through the online single window system in a manner that allows online application filing, payment, tracking of status, approvals and issuance of the certificate at the single window portal. Details
32

Ensure ‘Change of land use’ is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File As per the clarification provided by DIPP this question pertains to unplanned area. In Madhya Pradesh as per the order dated 16 January 2015, there is a provision of deemed conversion of land to industrial use. The land owner in only required to notify the concerned Sub Divisional Officer, Revenue. Acknowledgment of his application letter is treated as deemed approval. Thus an online application for this is not required. Details
33

Ensure ‘Approval of building plans’ is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Approval of building plans is provided as a service through the online single window system in a manner that allows online application filing, payments, tracking of status, approvals and issuance of the certificate at the single window portal. Details
34

Ensure ‘NOC from Fire Department’ is provided as a service through the online single window system in a manner that allows online application, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Fire NOC is provided as a service through the online single window system in a manner that allows online application filing, tracking of status, approvals and issuance of the certificate at the single window portal. No payment is required for this service. Details
35

Ensure renewal of 'Consent to operate (under Water Act & Air Act)’ is provided as a service through the online single window system in a manner that allows online filing, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL In Madhya Pradesh there is a combined application form under Water Act, 1974/Air Act, 1981/Hazardous waste rules, 2008. Renewal of Consent to operate is provided as a service through the online single window system in a manner that allows online application filing, payments, tracking of status, approvals and issuance of the certificate at the single window portal. Details
36

Ensure renewal under ‘Shops and Establishments Act’ is provided as a service through the online single window system in a manner that allows online filing, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Renewal under Shops and Establishments Act is provided as a service through the online single window system in a manner that allows online application filing, tracking of status, approvals and issuance of the certificate at the single window portal. No payment is required for the service. Details
37

Ensure renewal under 'Factories license’ is provided as a service through the online single window system in a manner that allows online filing, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Renewal under Factories license is provided as a service through the online single window system in a manner that allows online application filing, payment, tracking of status, approvals and issuance of the certificate at the single window portal. Details
38

Ensure renewal under ‘Registration under Boiler Act’ is provided as a service through the online single window system in a manner that allows online filing, payments, tracking of status, approvals and issuance of the certificate(s)

Approved View File View URL Renewal of Registration under Boiler Act is provided as a service through the online single window system in a manner that allows online application filing, payment, tracking of status, approvals and issuance of the certificate at the single window portal. Details
39

Ensure electricity connection is provided as a service through the online single window system in a manner that allows online filing, payments, tracking of status, approvals

Approved View File View URL Electricity connection is provided as a service through the online single window system in a manner that allows online application filing, payment, tracking of status, approvals and issuance of the certificate at the single window portal. Details
40

Ensure water connection provided as a service through the online single window system in a manner that allows online filing, payments, tracking of status, approvals

Approved View File View URL Water connection is provided as a service through the online single window system in a manner that allows online application filing, payment, tracking of status, approvals and issuance of the certificate at the single window portal. Details
41

Design and implement an online system for filing of EM Part I and Part II under The Micro, Small and Medium Enterprises Development Act, 2006

Approved View File View URL EM Part I & EM Part II were previously given online through Single Window Portal. But now EM Part I is no longer required and EM Part II is granted by Government of India as Udyog Aadhaar. The link for which is provided on the single window portal. Details
42

Ensure information on land banks for industrial use are made publicly available online

Approved View File View URL Information of land banks for industrial use is available on Single Window Portal at GIS tab http://www.invest.mp.gov.in/home.action Details
43

Earmark industrial land parcels with specific criteria (e.g. type of industries, pollution levels etc.) for industries that can be setup on such land

Approved View File View URL Yes the GIS provides the details of the land parcel with the type of industry to be set up. The portal has option of selecting the industrial sector by the user and the list of available land in the sector is displayed accordingly, for eg Food Park, Textile Park, Plastic Park, Namkeen Cluster, etc. Details
44

Design and implement a GIS system providing details about the land earmarked for industrial use

Approved View File View URL Geographical Information based system of MP industrial land has been developed and is available at GIS link on Single Window Portal. The system allows investors to explore industrial lands available industrial headquarter wise (AKVN), district wise, sector wise & area wise in all categories i.e. Developed, Developing & Undeveloped Industrial Estates of Madhya Pradesh. The system also has the provision of online booking of the shortlisted plot as the land rates of each plot are also provided. Details
45

Ensure that the GIS system provides details about available infrastructure such as road, water etc.

Approved View File View URL The GIS provides information of all the information pertaining to the selected industrial area starting from location, route -how to reach, layout, number of vacant plots, occupied plots, plot rates, plot area, plot dimension, road width(ROW), physical & social infrastructure available and option to book the vacant plot. A screen shot of an industrial area Plastic Park Tamot in AKVN Bhopal (Capital of Madhya Pradesh) is as attached for reference. Details
46

Define objective criteria for evaluating an application for land allotment

Approved View File View URL In MP all eligible industries are allotted land on First Come First Serve basis. Types of industries categorized as highly polluting hazardous, as specified in Annexure A of Land Allotment Rules 2015, are normally not allotted land in Industrial Areas. The type of industries mentioned in Annexure B are not eligible for allotment of land at all. Quantum of land eligible for allotment is evaluated on the basis of total constructed area, which is 60 %(max), 40 %(min) with FAR of 1.50 (max) Details
47

Define clear timelines defined for processing of application for land allotment (from the date of application)

Approved View File View URL Clear timelines are defined for processing of application for land allotment through Madhya Pradesh Rajya Audyogik Bhumi Evam Bhawan Prabandhan Niyam, 2015 (page no. 12, 13) also mentioned in Citizen charter on Single Window Portal Details
48

Define clear timelines for processing of application for conversion of land/ change in land use (from the date of application) for land outside of industrial parks/IDC areas.

Approved View File In Madhya Pradesh as per the order dated 16 January 2015, there is a provision of deemed conversion of land to industrial use. The land owner in only required to notify the concerned Sub Divisional Officer, Revenue. Acknowledgment of his application letter is treated as deemed approval. Thus defining timelines is not relevant. Details
49

Make available a model sale deed format for property registration on the department’s website

Approved View File View URL All major types of Model deeds, including sale deed are available on the portal Details
50

Ensure that users can collect eStamps at the time of property registration at the sub-registrar’s office (i.e. no need of going to the bank to collect the challan/e-stamp)

Approved View File View URL The e-registration software of MP SAMPADA is designed in a way that document creation and e-stamp generation happen in a single unified process. Once a citizen approaches the SRO for deed registration, the registry document is created at the SRO office along with the requisite e-Stamping. As per the existing process document creation and stamping are not two separate processes. So there is no specific need for the applicant to download e-stamp at his premises. User manual is also attached. Details
51

Digitize land records at sub-registrar's office and make it available on an online system

Approved View File View URL Land records at sub-registrars office are digitized and available online. Snapshot of sample record index is attached Details
52

Digitize land records at land records office and make it available on an online system

Approved View File View URL Land Records for entire Madhya Pradesh has been digitized and are available online on Land Records website. Detailed examples with complete procedure have been provided in the attached annexure Details
57

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the procedure and a comprehensive list of all required documents is provided on the home page of the portal http://www.mpigr.gov.in/indexEnglish.html User Manual direct URL : http://www.mpigr.gov.in/pdf/manual_english.pdf Mandatory Documents direct URL: This is available in Hindi as well as in English http://mpigr.gov.in/pdf/MandatoryUploads.pdf http://www.mpigr.gov.in/pdf/mandatoryUploadsHindi.pdf Details
58

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Yes clear timeline of one day has been defined for delivery of document from the date of presentation of the document at the sub registrars office. Details
59

Design and implement a system that allows online application and payment without the need for a physical touch point for document submission and verification

Approved View File View URL The application can be filed online and user can book a slot for registration. The user can make online payment and also track the status of his applications online. http://www.mpigr.gov.in/ Details
60

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File There is a provision for a registered user to download the copy of registered document online, which is illustrated in the attached annexure Details
61

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Third party may verify the approval certificate in the public domain, as per the provisions of registration act. The Department maintains the log of the documents being searched and login id through which it has been search. For this reason it is mandated that any third party, in order to view the details of the registered document, has to first register himself into the system & create a login id to view these details. Sample Registration No. for document search MP059692015A1125233 Details
62

Enact a comprehensive formal building code applicable to the entire State

Approved View File View URL Comprehensive formal building code applicable to the entire State are enacted. Madhya Pradesh, Bhumi Vikas Niyam, 2012 have required provision. Details
63

Ensure that the building code/building bye-laws include provisions for risk-based classification of buildings.

Approved View File View URL Provisions are already made under section 16 (6) (2), 16 (6) (3), 16 (7), 86, 87 and 88 in Madhya Pradesh, Bhumi Vikas Niyam, 2012 and accordingly the logic is built into the software application i.e. Automated Building Plan Approval System. Also Department has issued a notification for Risk based classification of buildings, which is also attached. Details
64

Ensure that the building code/building bye-laws includes accreditation programs and clear responsibilities and liabilities for professionals including architects and engineers engaged in the construction process.

Approved View File View URL Provisions are already provided in Rule 26 of M.P Bhumi Vikas Niyam 2012 Details
65

Design and implement a system at all ULBs and IDC that allows building permit issuing agencies to assess building plans for compliance with building codes/building bye-laws using AutoCAD (or similar) software

Approved View File View URL System has been designed and implemented in all Municipal Corporations, ULBs and Ind. Dev. Corporation in the State to allow building constructions permit issuing agencies to access building code and building by laws using AutoCad software for issuing building permissions. Details
66

Mandate that a single, joint site inspection will be carried out by various government authorities responsible for granting construction permits at all ULBs and IDCs.

Approved View File A circular dated 31.3.15 has been issued for single joint inspection and also incorporated in ABPAS (Automated Building Plan Approval system) Details
67

Develop legally valid master plans/zonal plans/land use plans for all urban areas (ULBs)

Approved View File View URL Legally valid master plans/land use plans are developed and available online for all urban areas (ULBs) in MP Details
68

Make the master plans/zonal plans/land use plans for all ULBs online for easy information availability to assist applicants in developing building plans

Approved View File View URL Legally valid master plans/land use plans are developed and available online for all urban areas (ULBs) in MP Details
69

Define mandatory qualifications for architects, structural engineers and contractors

Approved View File View URL Provision is already made in Rule 26 of Madhya Pradesh, Bhumi Vikas Niyam, 2012. Details
70

Implement a system to allow approval based on third party certification (during construction and/or completion stage, as applicable) of structural design and architectural drawings by authorized structural engineers and architects respectively across all ULBs and IDCs

Approved View File GoMP has made ammendment in Madhya Pradesh, Bhumi Vikas Niyam, 2012, on 27th Nov 2015 to authorize the architects & structural engineers to issue building construction permit. Provision of penalties are also incorporated in the said amendment Details
72

To facilitate self-certification for tree NOC, conduct a survey of planned areas and create a list of plots with trees,

Approved View File Industries Department ensures that the plots/ land which are allotted to the investors have NO Trees, hence Tree NOC is not applicable for industrial area. The concerning order is attached. Details
73

Publish online detailed information on replanting requirements for plots with varying tree populations.

Approved View File Industries Department ensures that the plots/ land which are allotted to the investors have NO Trees, hence Tree NOC is not applicable for industrial area. The concerning order is attached. Details
74

Introduce self-certification to replace Tree NOC as long as required replanting activities are complied with.

Approved View File Industries Department ensures that the plots/ land which are allotted to the investors have NO Trees, hence Tree NOC is not applicable for industrial area. The concerning order is attached. Details
75

Establish a dedicated conflict resolution mechanism for land and construction permits.

Approved View File View URL Provisions are already incorporated in both Municipal Acts. Madhya Pradesh Nagar Palik Nigam Act 1956 http://www.mpurban.gov.in/pdf/MunicipalCorporationACT1956.pdf Madhya Pradesh nagar Palika Act 1961 http://www.mpurban.gov.in/pdf/MunicipalCorporationACT1961.pdf The relevant sections are highlighted in the attached document Details
76

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the procedure and comprehensive list of all documents that need to be provided are available on the department web site Details
77

Define clear timelines mandated through legislation for approval of complete application

Approved View File Clear timelines are mandated in the Municipal Acts and also notified in Lok Sewa Gurantee Act dated 18 May 2015 (service no 5.7) Details
78

Design and implement a system that allows online application and payment without the need for a physical touch point for document submission and verification

Approved View File View URL There is an online system for application filing without the need of physical touch point. The application once submittedi s also processed online. The user make online payment and can track the status of his application. And also get the digitally signed certificate online. Details
79

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The ABPAS (Automated Building Plan Approval system) system allows users to download the final signed approval certificate from the online portal. Details
80

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Already incorporated in ABPAS (Automated Building Plan Approval system) . Third party can verfy the approval certificates in public domain and Digital Signature can also be verified Details
81

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Detailed information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site Details
82

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are mandated through Madhya Pradesh Vrikshon Ka Parirakshan (Nagriya Kshetra) Act 2001 and also specified on the portal Details
83

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL There is an online system for application filing without the need of physical touch point. The application once submittedi s also processed online. The user make online payment and can track the status of his application. And also get the digitally signed certificate online. Details
84

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The user can download the final signed approval certificate from the online portal Details
85

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Third parties can easily verify approval certificates in the public domain Details
86

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Detailed information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site Details
87

Define clear timelines mandated through legislation for approval of application

Approved View File View URL Clear timelines are mandated through Lok sewa Gurantee Act dt 18 May 2015 (service 5.8) and also specified on the portal Details
88

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL There is an online system for application filing without the need of physical touch point. The application once submittedi s also processed online. The user make online payment and can track the status of his application. And also get the digitally signed certificate online. Details
89

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The system allows users to download the final signed approval certificate from the online portal. Details
90

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Third parties can easily verify approval certificates in the public domain Details
91

Enact a list of green industries applicable for the State.

Approved View File View URL 36 sectors of industries are identified where pollution control board clearances are eradicated altogether, Vide Notification dt 6/04/2016 Details
92

Exempt select green industries from pollution control board clearances

Approved View File View URL The Green category industries are exempted from routine inspections and inspections are invoked only in case of specific complaints as per Board order No. 714 dt 01/06/2016 Red & Orange category industries are inspected on the basis of risk parameter identified by the department. The risk parameters are also inbuilt into the application software and the inspection is done on computerized risk assessment. Details
93

Allow for auto-renewal of Consent to Establish (under Water Act, 1974 and Air Act, 1981) based on self-certification/third party certification

Approved View File View URL Consent to Establish is granted for 5 yrs and provision has been made for auto renewal of Consent to Establish on the basis of self certification through notification dt 29/5/15 Details
94

Allow for auto-renewal of Consent to Operate (under Water Act, 1974 and Air Act, 1981) based on self-certification/third party certification

Approved View File View URL Auto-renewal of Consent to Operate (under Water Act, 1974 and Air Act, 1981) is allowed for green and orange industries on the basis of self-certification as per order no. 822 dated 14/06/2016 and also it is operational through online software Details
95

Issue Consent to Operate licences that are valid for a minimum period of 5 years or more

Approved View File View URL Consent to operate is issued for validity period of 05/10/15 years for Red/Orange /Green type of industries respectively Details
96

Issue Consent to Establish licences that are valid for a minimum period of 5 years or more

Approved View File View URL Consent to Establish is issued for validity period of 5 yrs, with auto renewal on the basis of self certification Details
97

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File Information on the procedure and a comprehensive list of all documents that need to be provided are available on the PCB web site - http://xgn.mp.nic.in/login.aspx Procedure - http://xgn.mp.nic.in/Circular/CON_GRT_PROC.pdf Documents Required - http://xgn.mp.nic.in/Circular/DOC_REQ_FOR_CTE.pdf Details
98

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines of 45 Days for disposal of complete combined application under Water Act, 1974/Air Act, 1981/Hazardous waste rules, 2008 are notified through Board vide order dt 02/11/2015, which is available on the portal at url http://xgn.mp.nic.in/login.aspx Details
99

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL There is a combined application form under Water Act/Air Act/Hazardous waste rules. The user submits the application form online and pays all associated fees online. Once submitted, the applications are processed and approved online through Aadhar based e-sign. The user can also online track the status of his applications and obtain and print the consents online through the portal. No physical touch point or hard copy is required. Dummy ID: 96766 Pwd: XSP98E Details
100

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL Once approved, the aadhar based e-signed license can be downloaded by the user online. The license is issued through system generated dispatch no. & date (e-outwarding). An SMS alert is also sent to the applicant at the time of grant. No separate hard copy of license is issued. Details
101

Allow third parties to easily verify approval certificates in the public domain

Approved View File Yes the certificates can be easily verified in the public domain. There are two ways of verifying the license in public domain, which is illustrated in the attached document. Details
102

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File Information on the procedure and a comprehensive list of all documents that need to be provided are available on the PCB web site - http://xgn.mp.nic.in/login.aspx Procedure - http://xgn.mp.nic.in/Circular/CON_GRT_PROC.pdf Documents Required - http://xgn.mp.nic.in/Circular/DOC_REQ_FOR_CTE.pdf Details
103

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines of 45 Days for disposal of complete combined application under Water Act, 1974/Air Act, 1981/Hazardous waste rules, 2008 are notified through Board vide order dt 02/11/2015, which is available on the portal at url http://xgn.mp.nic.in/login.aspx Details
104

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL There is a combined application form under Water Act/Air Act/Hazardous waste rules. The user submits the application form online and pays all associated fees online. Once submitted, the applications are processed and approved online through Aadhar based e-sign. The user can also online track the status of his applications and obtain and print the consents online through the portal. No physical touch point or hard copy is required. Dummy ID: 96766 Pwd: XSP98E Details
105

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File Once approved, the aadhar based e-signed license can be downloaded by the user online. The license is issued through system generated dispatch no. & date (e-outwarding). An SMS alert is also sent to the applicant at the time of grant. No separate hard copy of license is issued. Details
106

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Yes the certificates can be easily verified in the public domain. There are two ways of verifying the license in public domain, which is illustrated in the attached document. Details
107

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the procedure and a comprehensive list of all documents that need to be provided are available on the PCB web site - http://xgn.mp.nic.in/login.aspx Procedure - http://xgn.mp.nic.in/Circular/CON_GRT_PROC.pdf Documents Required - http://xgn.mp.nic.in/Circular/DOC_REQ_FOR_CTE.pdf Details
108

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines of 45 Days for disposal of complete combined application under Water Act, 1974/Air Act, 1981/Hazardous waste rules, 2008 are notified through Board vide order dt 02/11/2015, which is available on the portal at url http://xgn.mp.nic.in/login.aspx Details
109

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL There is a combined application form under Water Act/Air Act/Hazardous waste rules. The user submits the application form online and pays all associated fees online. Once submitted, the applications are processed and approved online through Aadhar based e-sign. The user can also online track the status of his applications and obtain and print the consents online through the portal. No physical touch point or hard copy is required. Dummy ID: 96766 Pwd: XSP98E Details
110

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL Once approved, the aadhar based e-signed license can be downloaded by the user online. The license is issued through system generated dispatch no. & date (e-outwarding). An SMS alert is also sent to the applicant at the time of grant. No separate hard copy of license is issued. Details
111

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Yes the certificates can be easily verified in the public domain. There are two ways of verifying the license in public domain, which is illustrated in the attached document. Details
112

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the procedure and a comprehensive list of all documents that need to be provided are available on the PCB web site - http://xgn.mp.nic.in/login.aspx Procedure - http://xgn.mp.nic.in/Circular/CON_GRT_PROC.pdf Documents Required - http://xgn.mp.nic.in/Circular/DOC_REQ_FOR_CTE.pdf Details
113

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines of 45 Days for disposal of complete combined application under Water Act, 1974/Air Act, 1981/Hazardous waste rules, 2008 are notified through Board vide order dt 02/11/2015, which is available on the portal at url http://xgn.mp.nic.in/login.aspx Details
114

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL There is a combined application form under Water Act/Air Act/Hazardous waste rules. The user submits the application form online and pays all associated fees online. Once submitted, the applications are processed and approved online through Aadhar based e-sign. The user can also online track the status of his applications and obtain and print the consents online through the portal. No physical touch point or hard copy is required. Dummy ID: 96766 Pwd: XSP98E Details
115

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL Once approved, the aadhar based e-signed license can be downloaded by the user online. The license is issued through system generated dispatch no. & date (e-outwarding). An SMS alert is also sent to the applicant at the time of grant. No separate hard copy of license is issued. Details
116

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Yes the certificates can be easily verified in the public domain. There are two ways of verifying the license in public domain, which is illustrated in the attached document. Details
117

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the procedure and a comprehensive list of all documents that need to be provided are available on the PCB web site - http://xgn.mp.nic.in/login.aspx Procedure - http://xgn.mp.nic.in/Circular/CON_GRT_PROC.pdf Documents Required - http://xgn.mp.nic.in/Circular/DOC_REQ_FOR_CTE.pdf Details
118

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines of 45 Days for disposal of complete combined application under Water Act, 1974/Air Act, 1981/Hazardous waste rules, 2008 are notified through Board vide order dt 02/11/2015, which is available on the portal at url http://xgn.mp.nic.in/login.aspx Details
119

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL There is a combined application form under Water Act/Air Act/Hazardous waste rules. The user submits the application form online and pays all associated fees online. Once submitted, the applications are processed and approved online through Aadhar based e-sign. The user can also online track the status of his applications and obtain and print the consents online through the portal. No physical touch point or hard copy is required. Dummy ID: 96766 Pwd: XSP98E Details
120

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL Once approved, the aadhar based e-signed license can be downloaded by the user online. The license is issued through system generated dispatch no. & date (e-outwarding). An SMS alert is also sent to the applicant at the time of grant. No separate hard copy of license is issued. Details
121

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Yes the certificates can be easily verified in the public domain. There are two ways of verifying the license in public domain, which is illustrated in the attached document. Details
122

Mandate the submission of a single integrated return under all Labour Laws

Approved View File View URL The submission of a single integrated return under all Labour Laws is mandated through an office order dt.10.3.16 Single integrated return filing is also available online Details
123

Introduce a provision for self-certification/third party certification of boilers

Approved View File Madhya Pradesh have a provision for third party certification of boilers Details
124

Introduce a provision for issuing Factory License and all subsequent renewals with validity of 10 years or more

Approved View File Provision for issuing Factory License and subsequent renewals with validity of 10 years has been made through Gazette dtd. 20/03/2015. The old Gazette dated 15/15/2000 in which amendment is made is also attached for reference and relevant portion is highlighted in Hindi & English. Details
125

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL User Manuals with information on the procedure and comprehensive list of required documents is available on the portal Details
126

Define clear timelines mandated through legislation for approval of complete application

Approved View File Clear timelines for Factory License for Hazardous & Non Hazardous category are mentioned on the Labour Portal. Timelines for Factory License (Non Hazardous Category) are also notified, through Lok Sewa Notification dated 18 May 2015 Details
127

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL The applicant fills out and submits the application form online without the need of physical touch point. Once submitted, the application is processed and approved online. The user makes online payment and can track the status of the application online. Details
128

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The user can download the final signed approval certificate from the portal online Details
129

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL The approval certificates can be easily verified by third party in the public domain. Factory License no. for testing - FAC1611655 Details
130

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Detailed procedure covering all applicable steps and comprehensive list of required documents is available on the portal Details
131

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are notified, through Lok sewa Notification dated 18 May 2015 and also mentioned on the portal Details
132

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL The applicant fills out and submits the application form online without the need of physical touch point. Once submitted, the application is processed and approved online. The user makes online payment and can track the status of the application online. Details
133

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The user can download the final signed approval certificate from the portal online. Details
134

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL The approval certificates can be easily verified by third party in the public domain Application Number For Testing FAC1611706 Details
135

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Procedure, along with a comprehensive list of all documents that need to be provided for the application process, is available on the single window portal http://www.invest.mp.gov.in/services.action Details
136

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are defined in the Indian Boilers Act 1923 & also mentioned in the citizen charter on the single window portal http://www.invest.mp.gov.in/home.action Details
137

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL Provision for online application filing, online payment & online status tracking is available through single window portal. Once submitted, the applications are processed and approved online. User can obtain the registration certificate through the portal Details
138

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The system allows users to download the final signed approval certificate from the online portal. Details
139

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Third parties can easily verify approval certificates in the public domain Details
140

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the detailed procedure along with comprehensive list of required documents is available on the portal Details
141

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are notified, through Lok sewa Notification dated 23 Dec 2014 and also mentioned on the portal Details
142

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL The applicant fills out and submits the application form online without the need of physical touch point. Once submitted, the application is processed and approved online. The user makes online payment and can track the status of the application online. Details
143

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The user can download the final signed approval certificate from the portal online. Details
144

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL The approval certificates can be easily verified by third party in the public domain 627 - Sample Registration No. for testing Details
145

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the detailed procedure along with comprehensive list of required documents is available on the portal Details
146

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are notified, through Lok sewa Notification dated 7 July 2014 and also mentioned on the portal Details
147

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL The applicant fills out and submits the application form online without the need of physical touch point. Once submitted, the application is processed and approved online. The user makes online payment and can track the status of the application online. Details
148

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The user can download the final signed approval certificate from the portal online. Details
149

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL The approval certificates can be easily verified by third party in the public domain Details
150

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the detailed procedure along with comprehensive list of required documents is available on the portal Details
151

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are mentioned on the portal and also amended in the Act on 27th Nov 2015 Details
152

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL The applicant fills out and submits the application form online without the need of physical touch point. Once submitted, the application is processed and approved online. The user makes online payment and can track the status of the application online. Details
153

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The user can download the final signed approval certificate from the portal online. Details
154

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL The approval certificates can be easily verified by third party in the public domain Details
155

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the detailed procedure along with comprehensive list of required documents is available on the portal Details
156

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are notified, through Lok sewa Notification dated 18 May 2015 and also mentioned on the portal Details
157

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL The applicant fills out and submits the application form online without the need of physical touch point. Once submitted, the application is processed and approved online. The user makes online payment and can track the status of the application online. Details
158

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The user can download the final signed approval certificate from the portal online Details
159

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL The approval certificates can be easily verified by third party in the public domain. Details
160

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the detailed procedure along with comprehensive list of required documents is available on the portal https://www.mponline.gov.in/Quick%20Links/FactoryReg/UserManual/LicenseRenewal.pdf Details
161

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are notified, through Lok sewa Notification dated 23 Dec 2014 and also mentioned on the portal Details
162

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL The applicant fills out and submits the application form online without the need of physical touch point. Once submitted, the application is processed and approved online. The user makes online payment and can track the status of the application online. Details
163

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The user can download the final signed approval certificate from the portal online. Details
164

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL The approval certificates can be easily verified by third party in the public domain Application no. for testing purpose - FAC1505712 Details
165

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Procedure, along with a comprehensive list of all documents that need to be provided for the application process, is available on the single window portal http://www.invest.mp.gov.in/services.action Details
166

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are notified by the department and also mentioned in the citizen charter on the single window portal Details
167

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL Provision for online application filing, online payment & online status tracking is available through single window portal. Once submitted, the applications are processed and approved online. User can obtain the registration certificate through the portal Details
168

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The system allows users to download the final signed approval certificate from the online portal. Details
169

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Third parties can easily verify approval certificates in the public domain Details
170

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the detailed procedure along with comprehensive list of required documents is available on the portal Details
171

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are notified, through Lok sewa Notification dated 23 Dec 2014 and also mentioned on the portal Details
172

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL The applicant fills out and submits the application form online without the need of physical touch point. Once submitted, the application is processed and approved online. The user makes online payment and can track the status of the application online. Details
173

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The user can download the final signed approval certificate from the portal online. Details
174

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL The approval certificates can be easily verified by third party in the public domain Details
175

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Information on the detailed procedure along with comprehensive list of required documents is available on the portal Details
176

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are notified, through Lok sewa Notification dated 29 Sept 2015 and also mentioned on the portal Details
177

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL The applicant fills out and submits the application form online without the need of physical touch point. Once submitted, the application is processed and approved online. The user makes online payment and can track the status of the application online. Details
178

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL The user can download the final signed approval certificate from the portal online Details
179

Ensure that the DisComm uses automated tools to monitor outages

Approved View File Discoms are using Web based SCADA at 33 kV and MDAS at 11 kV as automated tools to monitor outages in the Distribution system. Details
180

Ensure that the DisComm uses automated tools for service restoration

Approved View File SCADA is being used for ensuring restoration of services. Details
181

Ensure that the regulator monitors reliability of supply and published information online.

Approved View File M.P. Electricity Regulatory Commission (MPERC) monitors reliability of supply and publishes reliability indices online every year. The publication issued for FY 2014-15 is available at http://www.mperc.nic.in/140815-distribution-Per-Standards-2014-15.pdf Details
182

Enact measures to ensure that the utility compensates customers for outages that go over a certain cap, or that a fine is imposed by the regulator if the outage cap is exceeded

Approved View File MPERC has issued Distribution Performance Standard Regulations. Guaranteed standards of performance and level of compensation payable to the consumers in case of delay in restoration of supply within time period stipulated by MPERC is given in these Regulations. Online information is available at http://www.mperc.nic.in/06122012%20Distribution%20Performance%20Regulation.pdf Details
183

Ensure that information on effective tariffs are available online, and that customers are notified of a change in tariff ahead of the billing cycle

Approved View File View URL The information on effective tariffs is available at MPERC website i.e. www.mperc.nic.in. and also on the web portals of the Discoms http://www.mperc.nic.in/Tariff-order-page.htm http://www.mperc.nic.in/know-your-consumption.htm Details
184

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Details of served electricity connections are available on the web portal of the Discoms and can be easily verified by third party. Details
185

Implement an online application for obtaining electricity connection

Approved View File View URL An Online application for obtaining electricity connection has been developed. No physical touch point required. The application is submitted online and user can make online payment and track the status online. Details
186

Ensure that users are provided a fixed cost estimate based on the load required for obtaining electricity connection in industrial area

 

Approved View File Yes supply affording charges at Rs. 750 per kVA as per MPERC regulations on Recovery of Expenses and other Charges for Providing Line or Plant used for the Purpose of giving Supply 2009. The URL is mentioned in the attached document Details
187

Reduce the number of documents required for obtaining the electricity connection to only 2, namely proof of ownership/occupancy and authorization document (in case of firm/company)

Approved View File Only two documents are required for obtaining new electricity connection of industry, namely: 1. Proof of legal occupancy 2. Certificate of Registration Screenshot of the application is attached Details
188

Stipulate that the charged electricity connection is provided within 15 days from the date of application

Approved View File View URL Yes, electricity connection is provided within 15 days. Copy of office order is attached. Also mentioned in the Citizen Charter at the url: http://www.invest.mp.gov.in/openPdf.action Details
189

Allow third party inspection of internal installations

Approved View File View URL State Government has issued a notification on 14th August 2015, as per which the inspections upto 33 kv have been waived off. Every electrical installation of equal to or less than 33kv shall be self certified by the owner. Details
190

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL Procedure, along with a comprehensive list of all documents that need to be provided for the application process, is available on the single window portal http://www.invest.mp.gov.in/services.action Details
191

Define clear timelines mandated through legislation for approval of complete application

Approved View File There are two services for Water Connection, one for Industrial purpose which is given through Single Window System and other for Municipal water connection. Clear timelines are defined for both. For AKVN Water connection clear timelines are defined in MP Investment Facilitation Rules 2010 and also mentioned in the citizen charter at single window portal. For Municipal Water connection clear timelines are notified in Lok Sewa Guarantee Act. Details
192

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL Provision for online application filing, online payment & online status tracking is available through single window portal. Once submitted, the applications are processed and approved online. User can obtain the approval certificate through the portal Details
193

Design and implement a system for Value Added Tax (VAT) to be filed online

Approved View File View URL All the returns for the taxes are filed online. Dummy Tin for Login is provided in supporting document Details
194

Design and implement a system for Central Sales Tax (CST) to be filed online

Approved View File View URL All the returns for the taxes are filed online. Dummy Tin for Login is provided in supporting document Details
195

Design and implement a system for Professional Tax to be filed online

Approved View File View URL All the returns for the taxes are filed online. Dummy Tin for Login is provided in supporting document Details
196

Design and implement a system for Luxury Tax to be filed online

Approved View File View URL All the returns for the taxes are filed online. Dummy Tin for Login is provided in supporting document Details
197

Design and implement a system for Entry Tax to be filed online

Approved View File View URL All the returns for the taxes are filed online. Dummy Tin for Login is provided in supporting document Details
198

Design and implement a system for Entertainment Tax to be filed online

Approved View File View URL All the returns for the taxes are filed online. Dummy Tin for Login is provided in supporting document Details
199

Design and implement a system for Value Added Tax (VAT) to be paid online

Approved View File View URL Payment of all type of Taxes can be made online through Departmental and Treasury web portal. Dummy Tin for Login is provided in supporting document Details
200

Design and implement a system for Central Sales Tax (CST) to be paid online

Approved View File View URL Payment of all type of Taxes can be made online through Departmental and Treasury web portal. Dummy Tin for Login is provided in supporting document Details
201

Design and implement a system for Professional Tax to be paid online

Approved View File View URL Payment of all type of Taxes can be made online through Departmental and Treasury web portal. Dummy Tin for Login is provided in supporting document Details
202

Design and implement a system for Luxury Tax to be paid online

Approved View File View URL Payment of all type of Taxes can be made online through Departmental and Treasury web portal. In MP Luxury Tax and Entertainment Tax is clubbed into one and together called as LEAT Dummy Tin for Login is provided in supporting document Details
203

Design and implement a system for Entry Tax to be paid online

Approved View File View URL Payment of all type of Taxes can be made online through Departmental and Treasury web portal. Dummy Tin for Login is provided in supporting document Details
204

Design and implement a system for Entertainment Tax to be paid online

Approved View File View URL Payment of all type of Taxes can be made online through Departmental and Treasury web portal. In MP Luxury Tax and Entertainment Tax is clubbed into one and together called as LEAT Dummy Tin for Login is provided in supporting document Details
205

Ensure that users are provided assistance for e-filing at service centers

Approved View File Department has set-up assistance counter at circle level to help the dealer with registration, return and payment. Also centralized helpdesk with toll free number work on all working days to provide assistance. There are eSuvidha Kendras at each circle office. In all there are 84 service centers Supporting doc - Office Order Copy dated 15/11/2010 Details
206

Establish a helpline providing basic services assisting users in preparing and filing returns

Approved View File View URL State provides assistance for e-filing through centralized helpdesk at Head Office level. Toll Free / Landline / Mobile Number of Helpdesk is provided on Web Portal. For SMS - 0731-2434005 / 9425912502 Toll Free - 18002330440 Details
207

Mandate that the VAT refund payment should directly be paid into organization's account within 60 days

Approved View File This is covered as part of State VAT Act. Refund is paid via online banking transaction into dealers account by treasury. There is an office order also that mandates that the refund has to be made online directly into the dealers account. Screen Shot of Refund Process in Application s also attached Details
208

Implement a system for risk based audit related to tax compliance

Approved View File As per Law, on information or failure of compliance by dealer, Audit is taken by Department. Office Order indicating Audit parameter identified by the department is attached. System initiated batch job is run to get report of all the dealers coming in risk parameter. This allows tax audits to be targeted at cases that pose more risk, instead of being conducted uniformly across all businesses. Supporting doc - Office Order Copy dated 09/Feb/2015 for Audit Parameter and application screenshots Details
209

Introduce a system for advance tax ruling for State level taxes on the lines of Income Tax Act

Approved View File Section 70 of the MP VAT Act empowers the commissioner commercial taxes (CCT) to address queries related to Tax liabilities before the execution of a transaction or before filing of returns. The applicant shall submit the application to CCT and CCT is liable to process the application within the specified time limit. Thus provision under section 70 of state vat act serves the purpose of Advance tax ruling, on the lines on Income tax act. Procedure is laid down in Rule 80 of MP VAT Rules 2006. Details
210

Publish forms relating to information captured at check posts been made available online

Approved View File All the forms used at checkpost i.e. Form 49/50/59, are published and are available online. They can be downloaded and applied online by dealer. Details
212

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL All relevant information including detailed procedure covering all applicable steps for registration and list of required documents is available on departmental website under E-Services / User Manual. To download user manual - https://mptax.mp.gov.in/mpvatweb/download/UserManual/MPVAT_e-Registration_VAT.doc To View Procedure and list of documents - https://mptax.mp.gov.in/mpvatweb/download/home/mpctd_registration%20checklist.pdf Details
213

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines for issuance of certificate within 1 working day is covered in Law, VAT Act Section 17 (4)(a), Rule 12(1) It is also mentioned in citizen charter on the website Details
214

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL VAT Registration application is online without need for a physical touch point. The application is processed and approved online. The user can also track the status of his applications online. No payment required for registration. Direct links cannot be provided for security issues. Please navigate as directed in enclosure Details
215

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL Final signed VAT certificate is downloadable from Dealer Profile. The certificate is made available once the authority approves the registration. Details
216

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Certificate can be verified by third parties on departmental web portal as well as mobile application by TIN No. / Firm Name Details
217

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL All relevant information including detailed procedure covering all applicable steps for registration and list of required documents is available on departmental website under E-Services / User Manual. To download user manual - https://mptax.mp.gov.in/mpvatweb/download/UserManual/MPVAT_e-Registration_CST.doc To View Procedure and list of documents - https://mptax.mp.gov.in/mpvatweb/download/home/mpctd_registration%20checklist.pdf Details
218

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Clear timelines are defined in the Citizen Charter as well as Administrative order is issued by the department dt. 31 May 2016 for issuing CST Registration Certificate within 1 working day of completion of registration documentation / payment Details
219

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL CST Registration application is online without need for a physical touch point. The application is processed and approved online. The user can also track the status of his applications online and can make online payment. Copy of office order for no physical touch point is enclosed. Direct links cannot be provided for security issues. Please navigate as directed in enclosure Details
220

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL Final signed CST certificate is downloadable from Dealer Profile. The certificate is made available once the authority approves the registration. Login credentials for a test user are provided. Details
221

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Certificate can be verified by third parties on departmental web portal as well as mobile application by TIN No. / Firm Name Sample TIN is provided in attached document for testing purpose Details
222

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL All relevant information including detailed procedure covering all applicable steps for registration and list of required documents is available on departmental website under E-Services / User Manual. To download user manual for PT Employer Registration - https://mptax.mp.gov.in/mpvatweb/download/UserManual/MPVAT_e-Registration_EPT.doc To download user manual for PT Person Registration https://mptax.mp.gov.in/mpvatweb/download/UserManual/MPVAT_e-Registration_PPT.doc Details
223

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL Profession Tax registration for all type of professions is issued within one working day from the date of application. Supporting docs - Government Gazette Notification on 1 Day issuance of Professional Tax & Citizen Charter Details
224

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL PT Registration application is online without need for a physical touch point. The application is processed and approved online. The user can also track the status of his applications online. No payment required for registration. Direct links cannot be provided for security issues. Please navigate as directed in enclosure Details
225

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL Final signed PT certificate is downloadable from Dealer Profile. The certificate is made available once the authority approves the registration Details
226

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Certificate can be verified by third parties on departmental web portal as well as mobile application by TIN No. / Firm Name. Sample TIN is provided in supporting document for testing purpose Details
227

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File Separate registration under Entry Tax is not required. Dealer who is registered under VAT is deemed to be registered under Entry Tax. Details
228

Define clear timelines mandated through legislation for approval of complete application

Approved View File Separate registration under Entry Tax is not required. Dealer who is registered under VAT is deemed to be registered under Entry Tax. VAT is issued within one working day. Evidence for this is provided. Details
229

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File Separate registration under Entry Tax is not required. Dealer who is registered under VAT is deemed to be registered under Entry Tax. Details
230

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File Separate registration under Entry Tax is not required. Dealer who is registered under VAT is deemed to be registered under Entry Tax. Details
231

Allow third parties to easily verify approval certificates in the public domain

Approved View File Separate registration under Entry Tax is not required. Dealer who is registered under VAT is deemed to be registered under Entry Tax. Details
232

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL All relevant information including detailed procedure covering all applicable steps for registration and list of required documents is available on dept website. In MP there is only one registration for Luxury Tax and Entertainment tax, which is jointly called LEAT To download user manual https://mptax.mp.gov.in/mpvatweb/download/UserManual/MPVAT_e-Registration_LEAT.doc To View Procedure and list of documents https://mptax.mp.gov.in/mpvatweb/download/home/mpctd_registration%20checklist.pdf Details
233

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL LEAT registration for all type of professions is issued within one working day from the date of application. Supporting Doc - Citizen Charter Copy, Budget Announcement Copy Details
234

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL LEAT Registration application is online without need for a physical touch point. The application is processed and approved online. The user can also track the status of his applications online. No payment required for registration. In MP there is only one registration for Luxury Tax and Entertainment tax, which is jointly called LEAT. Direct links cannot be provided for security issues. Please navigate as directed in enclosure Details
235

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL Final signed Entertainment (LEAT) certificate is downloadable from Dealer Profile. The certificate is made available once the authority approves the registration. In MP there is only one registration for Luxury Tax and Entertainment tax, which is jointly called LEAT Details
236

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Certificate can be verified by third parties on departmental web portal as well as mobile application by TIN No. / Firm Name. Sample TIN is provided in supporting document for testing purpose Details
237

Ensure information on the procedure and a comprehensive list of all documents that need to be provided are available on the web site

Approved View File View URL All relevant information including detailed procedure covering all applicable steps for registration and list of required documents is available on dept website. In MP there is only one registration for Luxury Tax and Entertainment tax, which is jointly called LEAT To download user manual https://mptax.mp.gov.in/mpvatweb/download/UserManual/MPVAT_e-Registration_LEAT.doc To View Procedure and list of documents https://mptax.mp.gov.in/mpvatweb/download/home/mpctd_registration%20checklist.pdf Details
238

Define clear timelines mandated through legislation for approval of complete application

Approved View File View URL LEAT registration for all type of professions is issued within one working day from the date of application. Supporting Doc - Citizen Charter Copy, Budget Announcement Copy Details
239

Design and implement a system that allows online application, payment, tracking and monitoring without the need for a physical touch point for document submission and verification

Approved View File View URL LEAT Registration application is online without need for a physical touch point. The application is processed and approved online. The user can also track the status of his applications online. No payment required for registration. In MP there is only one registration for Luxury Tax and Entertainment tax, which is jointly called LEAT. Direct links cannot be provided for security issues. Please navigate as directed in enclosure Details
240

Ensure that the system allows users to download the final signed approval certificate from the online portal.

Approved View File View URL Final signed Luxury Tax (LEAT) certificate is downloadable from Dealer Profile. The certificate is made available once the authority approves the registration. Details
241

Allow third parties to easily verify approval certificates in the public domain

Approved View File View URL Certificate can be verified by third parties on departmental web portal as well as mobile application by TIN No. / Firm Name. Sample TIN is provided in supporting document for testing purpose Details
242

Differentiate compliance inspection requirements based on risk profile (such as High, Medium and Low risk) of industries under all labour laws

Approved View File The risk parameter are identified and as per the risk posed the industries are classified into High, Medium & Low Risk categories. The inspection requirements are also differenciated accordingly. The circular dated 10/3/16 is attached. Details
243

Exempt low risk industries with a history of satisfactory compliance from labour compliance inspections, or allow self-certification in lieu of conducting physical inspections under all Labour laws

Approved View File View URL Micro industries, new MSMEs, Startups, etc. are exempted from inspections under various labour laws through circular dated 10/03/2016 Details
244

Differentiate compliance inspection requirements based on industry pollution categorization such as Red, Amber, and Green under all environment/pollution laws

Approved View File View URL The Green category industries are exempted from routine inspections and inspections are invoked only in case of specific complaints as per Board order No. 714 dt 01/06/2016 Red & Orange category industries are inspected on the basis of risk parameter identified by the department. The risk parameters are also inbuilt into the application software and the inspection is done on computerized risk assessment. Details
245

Exempt Green industries with a history of satisfactory compliance from environmental compliance inspection, or allow self-certification (in lieu of conducting physical inspections)

Approved View File View URL Green industries are completely exempted from routine inspection vide Board order dt 20/04/2015. Details
246

Allow for third party certifications instead of Departmental inspections under all labour and environment/pollution laws for medium risk industries

Approved View File Labour Department allows Third party certification for medium risk industries through order dated 14.6.2016 Pollution Control Board now allows Self Certification under all pollution laws for medium risk industries exempting them from the departmental inspections, through order dated 14.6.2016 Both the orders are attached. Details
247

Allow for synchronized/joint- inspection under all of the following acts
I. Inspection under The Equal Remuneration Act, 1976
II. Inspection under The Factories Act, 1948
III. Inspection under The Maternity Benefit Act, 1961
IV. Inspection under The Minimum Wages Act, 1948
V. Inspection under The Shops and Establishments Act (as applicable)
VI. Inspection under The Labour Welfare Fund Act (as applicable)
VII. Inspection under The Payment of Bonus Act, 1965
VIII. Inspection under The Payment of Wages Act, 1936
IX. Inspection under The Payment of Gratuity Act, 1972
X. Inspection under The Contract Labour (Regulation and Abolition) Act, 1970

Approved View File For all establishments, Joint inspections are carried under all Labour Acts as per circular dated 20.4.15 Details
248

Publish a well-defined inspection procedure and checklist on department’s web site

Approved View File View URL Well-defined inspection procedure and checklist is available on department web site Details
249

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL There is an online inspection module for identifying establishments that need to be inspected based on computerized risk assessment. The screenshots are attached. An amendment is made in Madhya Pradesh VAT Rules 2006 (Rule 12) for exempting low risk category of industries/bodies from inspections at the time of VAT Registration. Notification of further risk parameters is also attached. Details
250

Mandate online submission of inspection report within 48 hours to the Department

Approved View File This has been mandated by department. Inspection report has to be submitted within 48 hours. Supporting Document - Office Order dated 15/03/2016 Ref 568/868/2016/1 Details
251

Allow users to login to the portal and view and download submitted inspection reports on their businesses

Approved View File View URL Inspection report is available for viewing and downloading by the user on the portal Details
252

Design and implement a system for computerized allocation of inspectors

Approved View File Computerized and random allocation of inspectors implemented in the application. The inspector has an online workspace within the system where they can see their inspection workflows and submit their reports Details
253

Publish a well-defined inspection procedure and checklist on department’s web site

Approved View File View URL Yes a well defined inspection procedure and checklist are available on department web site Details
254

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Risk parameters are specified in MP Bhumi Vikas Niyam 2012 and also Department has issued a notification for Risk based classification of buildings. Accordingly the logic is built into the ABPAS (Automated Building Plan Approval System) The inspections by the officer are done through mobile application utility Details
255

Mandate online submission of inspection report within 48 hours to the Department

Approved View File Circular has been issued dated 28.5.16 by Directorate Urban Administration & Development to submit Inspection report within 48 hours Details
256

Allow users to login to the portal and view and download submitted inspection reports on their businesses

Approved View File View URL Users can login to the portal and view and download submitted inspection reports on their businesses Details
257

Design and implement a system for computerized allocation of inspectors

Approved View File View URL Under ABPAS (Automated Building Plan Approval System) an officer is authorized to inspect in its zone. There is a system generated allocation of inspectors. The logic is built into the online software. As soon as the application comes the inspector is allocated as per the jurisdiction. Details
258

Publish a well-defined inspection procedure and checklist on department’s web site

Approved View File View URL A well-defined inspection procedure and checklist is available on department web site Details
259

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Cases of Tree Cutting are divided into two categories on the basis of risk, one is low risk in which there is no need of inspection and second is high risk in which inspection is required. For No inspection cases self-certification is sufficient and that shall be considered as tree cutting permission. For other cases, well-defined inspection procedure has been laid down. Details
260

Mandate online submission of inspection report within 48 hours to the Department

Approved View File Circular has been issued dated 28.5.16 by Directorate Urban Administration & Development to submit Inspection report within 48 hours Details
261

Allow users to login to the portal and view and download submitted inspection reports on their businesses

Approved View File View URL Users can login to the portal and view and download submitted inspection reports on their businesses Details
262

Design and implement a system for computerized allocation of inspectors

Approved View File View URL Online system is implement for computerized allocation of inspectors Details
263

Publish a well-defined inspection procedure and checklist on department’s web site

Approved View File View URL Well-defined inspection procedure and checklist is available on department web site Details
264

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Risk parameters are specified in MP Bhumi Vikas Niyam 2012 and also Department has issued a notification for Risk based classification of buildings. Accordingly the logic is built into the ABPAS (Automated Building Plan Approval System) The inspections by the officer are done through mobile application utility Details
265

Mandate online submission of inspection report within 48 hours to the Department

Approved View File Circular has been issued dated 28.5.16 by Directorate Urban Administration & Development to submit Inspection report within 48 hours Details
266

Allow users to login to the portal and view and download submitted inspection reports on their businesses

Approved View File View URL Users can login to the portal and view and download submitted inspection reports on their businesses Details
267

Design and implement a system for computerized allocation of inspectors

Approved View File View URL Under ABPAS (Automated Building Plan Approval System) an officer is authorized to inspect in its zone. There is a system generated allocation of inspectors. The logic is built into the online software. As soon as the application comes the inspector is allocated as per the jurisdiction. Details
268

Publish a well-defined inspection procedure and checklist on department’s web site

Approved View File View URL A well-defined inspection procedure and checklist is available on department web site Details
269

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Department has identified the risk parameters as per order dt. 10/3/16 There is an online system implemented for identifying establishments that need to be inspected based on computerized risk assessment Details
270

Mandate online submission of inspection report within 48 hours to the Department

Approved View File Online submission of inspection report is mandated within 48 hours through order dt. 10/3/16 Screenshots of online application is also attached. Inspectors have an online workspace within the system where they can see their inspection workflows and submit their reports. Details
271

Allow users to login to the portal and view and download submitted inspection reports on their businesses

Approved View File View URL The user can login to the portal and view and download submitted inspection reports on their business. Docket Nos. are provided for testing Details
272

Design and implement a system for computerized allocation of inspectors

Approved View File View URL Online system is implement for computerized allocation of inspectors. Inspectors have an online workspace within the system where they can see their inspection workflows and submit their reports. Details
273

Mandate that the same inspector will not inspect the same establishment twice consecutively

Approved View File View URL It is mandated through the order dt 15/3/16 that the same inspector will not inspect the same establishment twice consecutively Details
274

Publish a well-defined inspection procedure and checklist on department’s web site

Approved View File View URL A well-defined inspection procedure and checklist is available on department web site Details
275

Design and implement a system for identifying establishments that need to be inspected based on computerized risk assessment

Approved View File View URL Department has identified the risk parameters as per order dt. 10/3/16 There is an online system implemented for identifying establishments that need to be inspected based on computerized risk assessment Details
276

Mandate online submission of inspection report within 48 hours to the Department

Approved View File View URL Online submission of inspection report is mandated within 48 hours through order dt. 10/3/16 Screenshots of online application is also attached. Inspectors have an online workspace within the system where they can see their inspection workflows and submit their reports. Details
277

Allow users to login to the portal and view and download submitted inspection reports on their businesses

Approved View File